All reviews

Rating Breakdown

  • 5
    13% (26 ratings)
  • 4
    6% (13 ratings)
  • 3
    5% (11 ratings)
  • 2
    3% (7 ratings)
  • 1
    73% (151 ratings)
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2 / 5 Share

June 13, 2024

In the legacy order printer when you print as PDF and save on pc, the name of the file would contain the specific order number. In the new version the pdf file has a standard name. So when you print to pdf many orders you have to manually change the name for each order. It is just one unnecessary extra step.

Store

Gult.fo

Using app

About 1 hour

Total reviews

1

Average rating

2.0

Developer Reply

Thanks for taking the time to leave a review! I appreciate you letting us know about this being important to your workflow, and I'm happy to share this with our developers for consideration in future updates. -Sophia, Shopify Support

2 / 5 Share

May 28, 2024

The print document button cannot use suddenly on Shopiiy POS

Using app

8 days

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for letting us know! Please contact our team via the Help Center so we can investigate and work towards a resolution: https://shopify.link/1w5D. -Sophia, Shopify Support

2 / 5 Share

May 17, 2024

Im working with support now as I agree with most of these reviews. There are issues with this new app. In my opinion, the "legacy" app had a much cleaner look and should continue to be supported. I sent 12-13 orders to the printer yesterday and all did not populate. This was after spending 6 hours with the help of chat gpt to get the code right to have the finished form look like our original form that all in our shop and customer base are used to looking at. The legacy app is good until August 2024 so don't be in a hurry to update any time soon.

Using app

1 day

Total reviews

2

Average rating

3.5

2 / 5 Share

May 16, 2024

Needs the ability to edit documents per order like the Legacy version had.

Using app

About 2 hours

Total reviews

5

Average rating

4.4

2 / 5 Share

May 15, 2024

It's unfortunate that the Order Printer (now called 'Legacy') is being removed. The biggest value I saw in the existing Order Printer app was my ability to have more than 2 templates, for various purposes. I even used one template as a "work order" of sorts, showing exactly what needed to be produced for the order. The new version only supports "Invoice" and "Packing Slip", which, by the way, a packing slip should never contain pricing details by default. Please add additional template support to allow for shop owners to generate various printouts.

Using app

8 minutes

Total reviews

2

Average rating

3.5

2 / 5 Share

May 15, 2024

I see no advantage in this template. In fact, I see it as one big hassle. It's designed for business to business and not a direct sale to consumers. What you see on the preview is different from how it actually prints (even when you haven't made any changes to the template). For example, the $ signs don't actually line up on the page. That's just sloppy work. It's clear that when this was launched it was not actually tested with a "real" invoice. I find this incredibly frustrating as I now have to figure out how to fix this and it's a total waste of my time. The address and store name pull from your legal store info when most sellers don't use this on receipts. How about Shopify fix these issues and test the template BEFORE actually launching this? Supposedly it's "Easy to Set Up." Hardly.

Using app

About 2 hours

Total reviews

6

Average rating

2.0

2 / 5 Share

May 15, 2024

At least they are giving us time to migrate, but this new app does not support any of the customizations we have implemented in the legacy app. I cannot currently figure out how to add line item images to my invoices. Documentation is very sparse and there are not many templates that are provided in the app that you can customize.

Using app

35 minutes

Total reviews

6

Average rating

3.2