All reviews

Rating Breakdown

  • 5
    22% (57 ratings)
  • 4
    9% (23 ratings)
  • 3
    5% (14 ratings)
  • 2
    3% (9 ratings)
  • 1
    61% (162 ratings)
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4 / 5 Share

June 12, 2024

Im working with support now as I agree with most of these reviews. There are issues with this new app. In my opinion, the "legacy" app had a much cleaner look and should continue to be supported. I sent 12-13 orders to the printer yesterday and all did not populate. This was after spending 6 hours with the help of chat gpt to get the code right to have the finished form look like our original form that all in our shop and customer base are used to looking at. The legacy app is good until August 2024 so don't be in a hurry to update any time soon. Update: All the bugs look to be worked out. Without the help of Chat GPT, it would have been difficult to customize the template. All is well now and using it daily

Using app

27 days

Total reviews

2

Average rating

3.5

Developer Reply

Thanks for your review! I appreciate how much time it has taken you to customize your template, and I'm glad to hear that you're already working with our Support team on this. We can certainly share your feedback with our developers for consideration in future updates. -Sophia, Shopify Support

4 / 5 Share

May 16, 2024

Downloaded after long time use of the legacy Order Printer which works very well, at no extra cost! Thank you Shopify. If feedback is welcome I would love to see: - Block style editing of the order form, similar to an e-mail creator. The current CSS style editing is limited for most who don't have the knowledge to work in this format. - In the order overview tab, please add the option for view more columns, the most helpful for our business would be "Delivery Method" as we need to distinguish between Standard, Express & other delivery methods. This will determine the priority in which orders are printed and dispatched. - The inclusion of tags at the order overview stage. This also gives more information at a glance when printing orders. Other than these points the Order Printer app is a great option if you do not want to download 3rd Party apps, and as mentioned, at no extra cost it's a very good option :)

Using app

13 minutes

Total reviews

6

Average rating

4.8

4 / 5 Share

June 27, 2024

UPDATE: Based on my review, Shopify reached out and they helped ensure my old template imported correctly. When it wasn't, someone fixed the issue quickly. I appreciate Shopify and the team behind this template working to ensure I was satisfied. Thanks much! I see no advantage in this template. In fact, I see it as one big hassle. It's designed for business to business and not a direct sale to consumers. What you see on the preview is different from how it actually prints (even when you haven't made any changes to the template). For example, the $ signs don't actually line up on the page. That's just sloppy work. It's clear that when this was launched it was not actually tested with a "real" invoice. I find this incredibly frustrating as I now have to figure out how to fix this and it's a total waste of my time. The address and store name pull from your legal store info when most sellers don't use this on receipts. How about Shopify fix these issues and test the template BEFORE actually launching this? Supposedly it's "Easy to Set Up." Hardly.

Using app

About 1 month

Total reviews

6

Average rating

2.0

Developer Reply

Hey, there! Thanks for taking the time to leave a review. We appreciate your honest feedback! Reviews like yours help us improve our app. We would love to hear more so we can pass your comments along to our app development team for consideration. If you're open to it, please create a support ticket by visiting our Help Center. We're looking forward to hearing from you! -Summer, Shopify Support