Shopify Order Printer
Print custom packing slips, invoices, shipping labels
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June 5, 2024
POOR Product rollout! Programming experience over 30 years and took me a day and a half to re configure the template we use. The Shopify Help Center documentation is inconstant: 'weight' variable' to be changed to 'grams' for some reason, then farther down is says change 'grams' to 'weight' . Proofing and ask the question 'WHY' do we need to change the variable name seems to be a needed thing. Also, WHY would you put pricing on the shipper template? Also, one of the reasons you say the changes were needed was to save paper and ink. Well, Your new invoice template was printing a blank sheet of paper before printing the invoice. I expect better quality control from Shopify and feel bad for the MANY that now have to pay someone to try and RE Fix their templates so they can become usable again.
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support
June 5, 2024
This app is a desaster. I tried to use the template of the old order printer app which I was using now for years and have translated it, since my shop is in German. The new version just deletes my translation. When I copied my translated template from the old version of Order Printer to the new version it didn't work. Please stop dictating customers which app to use if you don't have the minimal of foresight that there are people acting in a different language than English.
Hi, there! Thanks for taking the time to review the Shopify Order Printer App. We recognize the effort you've put into tailoring the Order Printer templates to fit the unique needs of your business. As you probably noticed, legacy custom templates, while fully supported, are currently not automatically migrated to the new Shopify Order Printer app. To assist you with this transition, we have updated the Migration guide here: (https://shopify.link/Gxo2) to include examples for the most common customizations. -Maz, Shopify Support
June 4, 2024
I don't think I've ever been more mad at a developer than I am at the Shopify devs right now. They've bugged the legacy invoice generator and are too stupid to just roll it back like any other platform would do. The fact they apparently don't have regression testing for the biggest e-commerce platform on Earth is mind boggling.
Hi there! Thank you for reaching out and sharing your review. We appreciate your input, and I want to assure you that your comments are valuable to us. We will share your feedback with our product development team for review. - Moira, Shopify Support
June 4, 2024
June 24, 2024
JUNE 24 - While we were able to successfully import our template from the legacy app, there is still coding adjustments required (layout is not the same, scaling is off, header is gone). We uninstalled and re-installed the app thinking it was an import snafu, but we are still having this issue. We are eager to make this transition but need to import our template exactly as it appears on the legacy app. Please assist, we have not gotten a response from Shopify support. JUNE 6 - As a long-time user of the legacy app, we were initially optimistic about transitioning to the newer version, however our experience has left us disappointed. The primary issue stems from the incompatibility between our custom template, which was meticulously crafted to suit our specific needs, and the new app. Despite reaching out to Shopify's support team, who were indeed helpful in their assistance, the ultimate verdict was disheartening: our template is simply "not compatible" with the new app. The lack of compatibility and the requirement for coding knowledge makes it inaccessible and impractical for users like us. I sincerely hope that future updates will address these issues and make the transition smoother.
Hey, there! Thank you for taking the time to review the new Shopify Order Printer. I definitely hear you, and I appreciate you expressing the need to use your existing custom template in the new app. I'll make sure to pass this along to our development team so they can consider your comments when planning future updates. -Summer, Shopify Support
June 4, 2024
I am not sure why Shopify does not improve the ‘Shopify Order Printer’ to make it easier to use and send invoices after orders are shipped automatically. Instead, Shopify suggests spending more money on third-party apps that are not located in the UK or EU. Concerns about GDPR compliance and data retention for our customers’ data remain unclear with those firms that sells apps from https://apps.shopify.com/
Hi, there! Thanks for your review! We understand the importance of having efficient and compliant tools to manage your business operations, especially when it comes to handling customer data under GDPR. It's important to note that Shopify does not have control over the data handling practices of third-party app developers. To ensure that any third-party app you consider is compliant with GDPR and meets your standards for data privacy and security, we strongly recommend reviewing the Privacy Policy of each app before installation. You can find these policies on the app’s listing page in the Shopify App Store. -Maz, Shopify Support
June 3, 2024
Ever heard the saying "If it ain't broke, don't fix it"? This applies perfectly to what Shopify did with the order printer app. We finally had it all customized exactly how we liked it, and then they are now forcing us to "upgrade" to a literally inferior product. My main gripe is that the new order printer STILL doesn't import variant selections from orders that are imported in from outside of Shopify (I.E. Etsy Orders, Ebay Orders, Etc). PLEASE just let us keep using Legacy Order Printer until you get your poop together with the new app.
Hey, there! We appreciate your feedback. We'll pass this on to our development team so they can consider it for future updates. -Summer, Shopify Support
June 3, 2024
The font is too small on the Order form. There doesn't appear to be any way to permanently tick to remove the default to print Packing Form. It wastes so much paper to print the orders & throw away the packing sheet. I loved the original Legacy Order Printer. It was easily customised, larger font, so less room for error when packing orders. This seems like a dumbed down version that has replaced a perfectly functional order printer. Why??
Hey, there! Thanks for your review. We appreciate your feedback and we'll make sure to pass this along to our development team. -Summer, Shopify Support
June 3, 2024
The update is not friendly at all. We've not been able to transfer templates suitably, and the consistent issues between the legacy printer, and the updated version is horrendous.
Hi, there. Thanks for your review of the Shopify Order Printer App. If you're experiencing issues with transferring your template to the new Order Printer App, please refer to our Help Doc for assistance: https://shopify.link/ABVA. If you experiencing any additional issues, or need some more support with making this migration, reach out to our Support Team here: https://shopify.link/vRnL. -Imogen, Shopify Support
June 3, 2024
Absolutely awful app. No preparation made for customers for the switch. No easy transfer across. Seems to be an intentional need to use a 3rd party app or developer to make things work. Worst yet is they've started messing with the legacy app which is forcing people to jump to the new app before they've made the relevant preparations. My whole operation came to a grinding halt this morning because of their changes. 15 staff being paid to do nothing while we await a developer to get to the office and make amendments so that we can print our specialised packing slips...
Hi, there! Thank you for taking the time to leave us a review for the Order Printer App. We appreciate the feedback that you've shared with us here regarding the new launch. If you need any support with making some changes to your templates with the new launch, refer to our help document on making changes here: https://shopify.link/ABVA. -Imogen, Shopify Support
June 3, 2024
I just installed the new App, and I have to say everything about it is extremely craptacular. Halfbaked isn't even a remarkedly close comparison. Raw and still mostly frozen is a better description. I can't believe anyone would consider this App ready for deployment. The type is microscopic. I can code but finding where to try and make changes is anything but obvious. Changes like this make me wish we hadn't gone with Shopify.
Hello! Thank you for taking the time to leave us a review for the Shopify Order Printer app. We appreciate the feedback you've provided us here regarding the launch of this new version. I've gone ahead and passed along your feedback around the 'type' and it's current state to our Team for their consideration. If you're lookig for some assistance with making changes to templates, you can refer to our Help Doc (https://shopify.link/yerM) that includes some helpful examples of what to change to achieve specific results. You can also reach out to our Support Team directly if you encounter any issues while using the app: https://shopify.link/vRnL. -Imogen, Shopify Support
June 3, 2024
Does not work properly. The templates from the legacy were perfect, and I've used them or years. I migrated the templates per instructions, but the order number is missing, as well as the date and email fields. Not great. If it ain't broke, don't fix it. And if you're going to fix it, make sure you have a solution that works. This is not it guys. Horrible, huge misstep.
Hi, there! Thank you for your feedback and review. The new app architecture is designed to allow for more functionality and updates in the near future. I recommend contacting our live support team through the Help Center (https://shopify.link/vRnL) so we can take a closer look at any issues you're having. Thanks again! - Greta, Shopify Support
June 3, 2024
Wow, what a disappointment. The original Order Printer was certainly not the best, but I presume most of us eventually got it to work and considered that a sunk cost. Years later and this is what you've got? You have to be kidding! I'm hours into it and I still can't get decent results, the templates are lousy and it has been super flaky, sometimes completely failing to load. This clearly comes down to an absolutely poorly managed Product Management group. There appears to be absolutely no voice of customer at Shopify. Who in the world asked for this? Wake up Shopify! When your own app can't even get a 2.0 rating something is broken, that starts with Product Management. Fix It! Someone should be held accountable.
Hi, there. Thank you for taking the time to leave us this candid feedback around the new Shopify Order Printer App. We appreciate all of the feedback being shared around this launch, and appreciate the passion behind letting us know about how folks are finding the new version. We recommend reaching out to the Shopify Support Team directly (https://shopify.link/vRnL) so we can provide some assistance with resolving any specific issues you're encountering. -Imogen, Shopify Support
June 2, 2024
Looks like another complete and utter failure to go along with the many other failures from the Shopify development team. I'm curious as to why Shopify continues to log so many failures in a market landscape that has so many different competitors. This failure coupled with Shopify's failure to add simple dimensional shipping proves that they don't have their customers best interests at heart.
Hey there! Thank you for taking the time to provide feedback about the Order Printer app. I'll be sure to log this feedback to our development team for potential future consideration. - Dirk, Shopify Support
June 1, 2024
There is absolutely no reason to change, and this breaks templates that we paid to use. Shopify, please include a legacy for mode so sellers aren't forced to completely redevelop templates.
Hi Wayfarer Creations, thank you for your feedback and your review. We understand changing apps and updating your templates can create extra work and take extra time. The new app architecture is designed to allow for more functionality and updates in the near future. We have some great information on transferring your templates over to the new app in our Help Center: https://shopify.link/18NL. Our authenticated chat team is also happy to assist with any issues you might run into. -Shay, Shopify Support
June 1, 2024
I do not like the new app at all. My old template doesn't work and I can't seem to edit this one with any of the coding. Someone please tell me how to get the shipping title to show on the packing slip? It takes too much time to look at each order individually to see what shipping method to use. I tried several of the variables and none of them are working!
Hi Delaney & Co. Mailers, thank you for your feedback and your review. We understand changing apps and updating your templates can create extra work and take extra time. We do have some information on transferring your templates over to the new app in our Help Center: https://shopify.link/18NL. I understand that you are having some problems updating the templates to show the shipping method used, our authenticated chat team through our Help Center is available to help with that. -Shay, Shopify Support
June 1, 2024
When you think UPGRADE, you think Improvement. Not the case here. Shopify should have a core comprehensive Order Printer app, AT NO COST considering the monthly cost shop owners already incur. The existing (legacy) order printer works and has some customization in the code that works for my business. I do over 11,000 orders per year. Now Shopify is forcing a migration to an inferior order printer app, by sunsetting the legacy order printer. You should have a choice or a "Voice" as a shop owner. It's almost as if they are forcing you to pay for a 3rd party app, so Shopify can generate more revenue. This is shameful corporate greed. Shame on you Shopify!
Hi, there! Thank you for your feedback and review. We understand changing apps and updating your templates can create extra work and take time. The new app architecture is designed to allow for more functionality and updates in the near future. We appreciate your understanding! - Greta, Shopify Support
May 31, 2024
May 31, 2024
What a piece of crap. Code does not work - looks like crap - very unprofessional and thrust upon us without warning - sip your coffee you billionaire who easily can take advantage of us - not happy - not good. william g.
Hi William! We're sorry to hear about your experience thus far. The new intention of this app is to offer better functionality with an improved interface. Please contact us via the Help Center if you are experiencing any migration issues and feedback: https://shopify.link/1w5D. That way, we can share your thoughts with our developers. -Mac, Shopify Support
May 30, 2024
After years of successfully using Order Printer with my branding customisations, the app has been decreed a 'Legacy' app and all users need to migrate to this new one. This new Order Printer App is completely broken. I followed the instructions to copy the code from legacy app and paste it in the new app. Whilst the branding customisations - Logo , font style etc migrated ok, 7 critical pieces of order information are now missing from my Invoices: - No Invoice Date - No Invoice Number - No Ship to details ( customer name and address ) - No Shipping Method - No Sub Total - No Total - No Total Paid An invoice is not an invoice without these details. It seems that to have this critical information included you need to follow their instructions to change certain elements of code. These instructions are written with the expectation that you have significant knowledge of HTML, and there is no assistance for anyone who doesn't. Given that users paid to have customised templates in the legacy version originally, we should not have to find and pay a developer to have these changes migrated to the new app being forced upon us. Hoping that a fix for these issues is provided soon and that in the meantime the Legacy app is left in place so we are not without the ability to issue invoices
Thank you for bringing this to our attention. You can migrate your existing templates from Order Printer to Shopify Order Printer (https://shopify.link/18NL), or you can use our guide to customize the templates (https://shopify.link/p131). However, if you're not comfortable working with coding languages, then this is something that our Theme Support team can help you with. Simply visit the Shopify Help Center (https://shopify.link/vRnL) and login to your account to create a customization request. Cheers. -Elias, Shopify Support