Facebook Messenger Marketing

Feb. 7, 2023

WARNING!!! ZOMBIE APP - ZERO Customer Service I have 1 response for 1 month of trying to reach this "team" in all that is (6 emails, FB chats and 1 Shopify Escalation to the Devs) and I still can't remove this app from my store. Not only was this app ineffective but after trying to cancel my service it took 10 days for anyone to respond to me. Even Worse is that after removing the app the pop-up still appeared on my site. If customers entered their info on the ShopMessage Pop-up they got a "Bad Gateway" error. I contacted Shopify support but no one could help me. I was directed to message the developer again and then decided to try to find another way to solve this problem - I tried to de-authorize the app on Facebook but it's like a zombie that won't die. EVEN after removing the authorization on Facebook it still is appearing on my site but if you want to remove authorization on FB - here's how; Click your profile picture in the top right of Facebook. Select Settings & privacy, then click Settings. Click Security and login in the left menu. Click Apps and Websites in the left menu. Scroll down to Preferences, then next to Apps, websites and games, click Turn Off.

July 24, 2021

BAD CUSTOMER SERVICE. Which is a shame as the App has potential to be very good. I installed it and the dashboard was easy to use, and I started getting some ROI, however, there was obviously an error with the install as after I closed down the dashboard - I couldn't access it again (it just kept loading a blank page). I contacted them several times and they just kept sending me links of "How to make it work" all the links directed me to the "dashboard". Happy to change this review if they can fix the problem.

Aug. 30, 2020

Really nice app! Try it, it works. The first month is for free, and as soon as you start using it, you'll see the difference

June 30, 2020

Love diane and the girls who do brilliant job with checking the flows on all my stores, i use this i

June 29, 2020

Built by awesome people. This is geat, easy to Use App. Another Revenue driver to our store! We will test the campaigns how it goes :)

April 1, 2020

Really solid app with a great support team. Diane took time to take me through the different options available to ensure we can deliver on our specific needs.

March 16, 2020

By far the worst messenger app I have seen on Shopify. Nothing works. Welcome series cannot even be deployed at its simplest form. A complete waste of time to even try. I suggest they go back to their basics to get things proper.

March 11, 2020

Easy to install, customize messages and activate all features. It works as described. On top of that, great customer support advises and tips from Diane.

Feb. 14, 2020

This app is really great so far. We have been using it for around a month. Better analytics and automatic discount code expiration for unique codes would be nice. Overall we are pleased.

Jan. 16, 2020

Top! Very nice support! you guys can trust them... Shopmessage is really amazing and easily integration.

Dec. 11, 2019

This app is great and easy to use. It has helped us increase sales the last several months. I recommend it!

Nov. 6, 2019

We're testing the app out. So far so good but nothing so far in conversions to sales. It seems easy enough to use though. Diane has been great to work with on the implementation. Her customer service has been wonderful. We'll update again after some time has past and we've got the full implementation done on the site.

Nov. 6, 2019

Great app, very useful for website customer service Also very nice reps on their team that can help with integration problems

Oct. 23, 2019

We have had great success with little management on the platform. It is a wonderful took and the customer service has been amazing! Diane who is our go-to has helped with any issue that has came up. There are many rules and a variety of options that you can get lost in. Diane is just an email away to can go in and set up and rule or fix a mistake! I would highly recommend using the SM platform and UTILIZING the support and phone call overview!

Oct. 16, 2019

While we are still in our trial, Diane has been extremely helpful in setting us up for success on the platform. We're looking forward to increasing our social presence and creating new customer relationships!

Sept. 24, 2019

We have just started using the app. Diane has been amazing in setting up the app for our needs during the initial trial. We look forward to building our messenger subscriber base with this.

Sept. 4, 2019

Diane is amazing she really walks you through everything you need to know on Shop Message and really helps you optimize everything so you can get the results you want. We are so glad that we discovered Shop Message! Thank you!

Sept. 4, 2019

The setup, service and support so far has been great! After only a week or so, we've already seen sales conversions as well as a healthy addition of new contacts each day. We look forward to continued results in the future!

Aug. 23, 2019

The customer service (Diane) is unmatched in the app game, especially for the "free trial" timeframe. They're committed to ramping up your app with you hands on, or hands off, what they care about is that you understand the power of the app and what it can do. As for the results, it's been enabled a few days and it's already covered the costs for the next several months. 100% satisfied overall with something that actually delivers what it says it will!

Aug. 22, 2019

Awesome app. The team, special Diane, is awesome and super helpful. The app has generated a ton of money over time. Highly recommended.