Facebook Messenger Marketing

Feb. 7, 2023

WARNING!!! ZOMBIE APP - ZERO Customer Service I have 1 response for 1 month of trying to reach this "team" in all that is (6 emails, FB chats and 1 Shopify Escalation to the Devs) and I still can't remove this app from my store. Not only was this app ineffective but after trying to cancel my service it took 10 days for anyone to respond to me. Even Worse is that after removing the app the pop-up still appeared on my site. If customers entered their info on the ShopMessage Pop-up they got a "Bad Gateway" error. I contacted Shopify support but no one could help me. I was directed to message the developer again and then decided to try to find another way to solve this problem - I tried to de-authorize the app on Facebook but it's like a zombie that won't die. EVEN after removing the authorization on Facebook it still is appearing on my site but if you want to remove authorization on FB - here's how; Click your profile picture in the top right of Facebook. Select Settings & privacy, then click Settings. Click Security and login in the left menu. Click Apps and Websites in the left menu. Scroll down to Preferences, then next to Apps, websites and games, click Turn Off.

July 24, 2021

BAD CUSTOMER SERVICE. Which is a shame as the App has potential to be very good. I installed it and the dashboard was easy to use, and I started getting some ROI, however, there was obviously an error with the install as after I closed down the dashboard - I couldn't access it again (it just kept loading a blank page). I contacted them several times and they just kept sending me links of "How to make it work" all the links directed me to the "dashboard". Happy to change this review if they can fix the problem.

March 16, 2020

By far the worst messenger app I have seen on Shopify. Nothing works. Welcome series cannot even be deployed at its simplest form. A complete waste of time to even try. I suggest they go back to their basics to get things proper.

April 9, 2019

No customer support. They spam you promotions via email. Facebook plugin for pop ups doesn't work. We tried to reach out to them but haven't heard back in weeks.

Nov. 27, 2018

It worked for a while and stopped working. Customer service was poor also. Replies took a few days. It was amazing during my first month though but it went downhill from there

Nov. 25, 2018

Very disappointing customer service, they have just installed auto-reply messing bot, and no human you can find to answer your question,

April 28, 2018

I hate to have to leave this review, but I feel I have no choice. I had the app installed on another store. After a terrible initial CS experience with multiple attempts at contacting support going ignored, I finally did get the support I needed and was willing to change my review to reflect that. Fast forward to now, several weeks later. 1. The app is still not working as I'm still not pre-checked. I suspect this is a FB issue, and likely in light of GDPR that this is something that they will be unable to do going forward. It would be nice if someone actually told you what was going on though. 2. Again, multiple requests for support have been ignored. 3. Now I have been charged $99 for a month when I was told I would get a free month for all the intial trouble I had. Shopify are insisting that they need confirmation from the developer before they will refund, despite me providing proof. Guess what? No reply from the developer. Honestly, it's a lot of money. If the app worked and the support was there, it would be fantastic. But it doesn't, and it's not. And likely never will (on both fronts). Don't waste your money.

March 9, 2018

No info, bad support service, waiting for a precheck of my FB page and no news from them any time at all. And besides price is $99... We are going to search another option

March 6, 2018

is been over a month and the application for precheck has yet to been approved. The app is worthless if this option is not precheck, their customer service is mediocre at best. Will wait another day to see what do they do to help me get going. will update in the future if the app ever works

Nov. 3, 2017

Terrible, scammy, sketchy app. I never wanted them to embed their facebook messenger button on my product page but they did anyway. And then they "checked" the box automatically, which I'm pretty sure is against Facbeook's policy...and pretty much the whole time it was there where was an error-like loading spinner going the whole time. My sales the past week were SO down, and it was my fault for not checking my product pages since installing the app, but I think this app hurt my sales! I uninstalled the app, and within 30 minutes my sales picked up right away, so I'm very certain it was this app that was affecting my sales.

Nov. 3, 2017

Terrible support. Doesn't work on mobile and never received a reply from support.

Nov. 1, 2017

It is impossible to reach support. Your product is not showing on mobile and you guys do not even reply on your facebook messenger even though this is what you do. You only spam us on messenger instead of off helping fix the problems your app has. I have emailed and messaged multiple times before writing this review but without any luck. It is too bad because it seemed to be a good app if it would work on mobile.

Aug. 4, 2017

Doesn't work. This app also requires information it shouldn't. Something seems fishy

Aug. 4, 2017

The idea is great, however it doesn't really work. Messages are sent to customers as well, you can't edit the CTA text on the message, and the widget doesn't appear in all cases.