All reviews

Rating Breakdown

  • 5
    82% (106 ratings)
  • 4
    5% (6 ratings)
  • 3
    3% (4 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (14 ratings)
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5 / 5 Share

Dec. 8, 2017

A good app. Using it without any flaws

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2017

Must have app for every Shopify stores! I really love it. https://perfumes.com.ph/

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 20, 2017

I definitely feel this is an essential app for my store. i've noticed a major increase in purchases since using the app and find it very user-friendly and was easy to install.

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 20, 2017

This app has made us $11k+ since the time we installed it 60 days ago! The Shopmessage team is great to work with and I'm super excited to see what else they come up with!

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 12, 2017

(Saturday Nov 18, 2017) It's a two star review because the app does not work at all. No messages have been sent to any customer. It just didn't work. It was not a 1 star experience because it didn't do any harm (directly) to my shop. Got one email acknowleging the problem but didn't get any further support for 5 days. Will uninstall before free trial expires if I still don't get any support in the next few days. --UPDATE Nov 19, 2017-- We've got a reply from the app and a plausible solution has been provided. We are testing the app and hope it works. --UPDATE Nov 22, 2017-- Up and running now. Thanks app founder for their support. --UPDATE Dec 12, 2017-- Seems to be doing fine. Recovered a good sum from Facebook, although I never know what the sales would be without this app. Worth a try if you use Facebook heavily as traffic source.

Store

Give Co

Using app

Over 1 year

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 15, 2017

App works fine and have given sales but the FB update that removed the pre-checked box kinda ruins a lot. Hope Fb will change their mind.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2017

Great app, easy to install. Guys that made it were helpful and jumped on a call, and take feature requests well.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 2, 2017

The best app ever. if you are a Shopify store owner and don't have this app you're losing out an money left on the table.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 19, 2017

ShopMessage is one of the best Apps we've installed. Conversion rate is substantially higher than our traditional email abandoned cart automations - open rates blow email out of the water. Highly recommended plus support on any queries or questions from Arjun and the team at ShopMessage has been superb.

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 13, 2017

ShopMessage has been a game changer for Pura Vida Bracelets. We used to think email did the job, but we didn't realize we would get an order of magnitude more orders from Facebook Messenger by using ShopMessage. Installation was completely painless, and they did any customization we needed to make sure we were satisfied. Now I couldn't imagine running an e-commerce business without ShopMessage.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 13, 2017

Excellent app in terms of simplicity. The one MAJOR thing that stands out with this messenger remarket app compared to the others is that there are opt out buttons in each automated message. This is critical for your user experience and your FB account not getting flagged for spamming people. Recart doesn't have this. I would like to see the ability to change the automated message times. 30 minutes is too fast for the first message. Also needs some more product campaign features outside of the initial add to cart remarket. It builds a list so we should be able to use that list as needed since we as store owners are paying to get those add to carts initially. Those aspects are not valid enough to deduct any ratings in my opinion - still a really solid app and easy to use. Just points to make. We made our money back in the first day.

Using app

27 days

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 11, 2017

Great customer service! I was having an issue with getting the app to display on mobile. Customer service emailed back & forth with me, almost in real time, until we got the issued resolved! :-)

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 28, 2017

A great app, but charges 99$ too much! ;/ :D

Using app

7 days

Total reviews

7

Average rating

3.9

5 / 5 Share

Sept. 18, 2017

Absolutely fantastic app, amazing support and a brilliant interface. If you haven't installed it yet - get on it.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2017

Great app with AMAZING tech support. I noticed a bug and alerted the company via FB on Saturday. The CEO called me back in less than an hour and we discussed the issue. They were able to fix this and it was working 4 days later.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 1, 2017

This app is SO GOOD! We've had great success and very fast growth with this app. Awesome team behind this too - super helpful on the CS side. High Five!

Using app

10 days

Total reviews

11

Average rating

5.0

5 / 5 Share

Aug. 29, 2017

Very cool and good support. We recovered $2,000 in the first week

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2017

ShopMessage blows away all the competition! We previously paid for one of the big name premium email cart abandonment services, but were shocked to see ShopMessage's FB Messenger flows drive $75K in monthly recovered sales for us (literally 10X the sales we saw with email)! Installation was easy and customer service is always eager to figure out how to better serve our site. I highly recommend ShopMessage.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 25, 2017

I've been using the service only a few days now, but it has already recovered $1000 worth of abandoned carts. So far we are seeing a 3% recovery rate, paired with our 18% email recovery and we are quite pleased.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 25, 2017

Excellent results so far. $6,000+ in recovered revenue for us in 30 days, compared to an average of $3,000 per month from our abandoned cart email sequence. Twice as nice :)

Using app

Almost 4 years

Total reviews

5

Average rating

5.0