ShoppingFeeder Google Shopping
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Absolutely horrific customer support, can't create a new account on shopify store
Hi Filip, I'm really sorry to hear this. We replied to your message through Shopify support and through our own "Contact Us" form immediately, stating that you already had an account with the same email address as the new store you're trying to sign up. We offered directions to re-open your old account. You didn't reply to either support message, so we were not able to continue the steps to get your new Shopify store reactivated. Please be so kind as to reply to either of the messages we've sent you so we can continue.
I tried to use this app, it was very difficult to use, so I removed this app, but this app still generates feed automatically, how to remove my user information, the merchant did not respond at all
Support, support, support...non existent. Careful with this app if your feeds are important to your business. They are severely understaffed and support issues are resolved sporadically. There is a function that is broken in the app where ignore variants stopped working and also the product match when you ignore variants is also broken causing issues on your website because it cannot match back to a product: https://d.pr/i/rnxCWg. The developer doesn't seem to understand that there are two parts to the Facebook feed: the feed upload and the fields in the feed so that when someone visits your site a product match happens.
Hi LaTesha, While we do appreciate all our reviews (positive & negative), it really saddens me when we get a review like this. I do appreciate your concerns, but I can assure you we are not understaffed and our reviews attest to our focus on customer satisfaction, and we are known for going the extra mile. Every now and then there is a problem which doesn't get the urgent attention that is required and for this I apologise. I'd be happy to talk through solutions to your problems and walk you through solving your issues. I really want you to become a happy customer, and having a long-term, happy customer is far more important than short-term financial gain. I will contact you by email to make sure we can help you, at no charge, fix the issues that you seem to have experienced and use ShoppingFeeder for your benefit. Look forward to working together in a positive way. Best, Kevin (Founder)
We have asked for support twice and so far have been ignored.
WARNING: This app continues to charge you even if you delete it from your shop! It looked fine on the first shop, because we got help to set it up. BUT! We got second shop and did not get help to set the app the second time, the app is rather incomprehensive, so you will need help to set it up, and if they don't help you, you are stuck. So, finally after several weeks of trying to get help, we deleted the app and found another one. BUT: It is still charging you for the app! And they are not answering on emails, and there is no possibility to delete your account in the app. WARNING!
They are responsive. However, no matter how hard I was told they were fighting on my behalf, my products are not getting the expected result. After the $50 setup fee and monthly fee for a couple of month, I actually see less products of mine showing up on google shopping. It is frustrating.
BIGGEST THING...little to no support. Email them with questions and they do not really answer, but avoid your question. Give you links to directions that don't work and then make up directions as they go. I asked for phone support as I noticed I was not going anywhere. They ignored my question. After dealing with this for days and BEGGING for support, we uninstalled because the hassle is not worth it.
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