ShoppingGives ‑ Donation App
ShoppingGives: Connecting Cause with Commerce
Rating
4.3
feedback
111
chart
#2,228
All reviews
Rating Breakdown
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June 20, 2024
The team is super responsive and supportive! We needed some customizations and they were more than willing to help make it work for us on our site! Kudos to the ShoppingGives team and this app!
May 17, 2024
We have been using this app for the the past two months in our retail store and launched our online campaign this month. The Shopping Gives team is very responsive to any questions we have regarding installation and configuring the app as well working with to help set up the non-profits we want to support to ensure they are receiving their donations. Very supportive team and great to work with overall!
May 6, 2024
they started charging monthly fees without any prior notice and no donations as well!
Jan. 14, 2024
I had this app for a little bit before they started charging and don't get me wrong I think it's a great app but the reason I'm giving it 2 stars is that I HATE that they started charging out of nowhere. I'm still figuring out how to get sales in my store and I'm not gonna pay 29$ a month when I'm getting 1 sale a month. It makes no sense. What would make more sense is if they required me to pay after a bigger amount of sales or after making a certain amount of profit. Once I have a lot of sales I wouldn't mind paying at all. It's a great app but only worth it once you get sales and if I still had the donation part of it, I might get more sales. But I can't afford it until I get sales. See how difficult it is for us small business owners? So I'm gonna have to go with a different app, which stinks.
We welcome and appreciate your feedback and would love to learn more about your overall experience with the adjustments to our Impact Starter plan. Understanding that change can be challenging, our goal was to provide upfront transparent communication around these changes. The decision to update our pricing was taken into the highest consideration, and was ultimately necessary for us to continue offering high-quality solutions and maintain our commitment to driving impact every day. Your partnership with ShoppingGives is appreciated and we are dedicated to continuously enhancing our services. As always, we are here to support you and would be happy to connect in further discussing your feedback and questions. With gratitude, The ShoppingGives team
Nov. 14, 2023
Great app with all the options you need! Easy to install, configure, and use. The team at ShoppingGives also provides fantastic support.
Nov. 3, 2023
Shopping Gives is a great app. It makes it so easy to donate to the causes I want. It makes it easy for my customers to see where their donation is going and it's automated so I don't have to do extra work. I am so happy that I found this app and it's been so smooth to navigate. I love how I can use different products to donate to certain causes. If you want to use your brand to donate, I highly suggest using this app.
July 24, 2023
I love the ability to give back both financially and with my time, as now a mother of 4 I am unable to pay it forward with in person contributions. As the founder of bemybreastfriend, both social media and e-commerce, I am able to donate back to my favorite non profits. ShoppingGives has made this possible and the process is so easy. Having this platform implemented into my storefront has been one of my favorite additions to my store. Thank you ShoppingGives for allowing me to continue to giveback and making the process seamless.
July 12, 2023
I had just launched my small business, I have had Shopping Gives installed for many months. It was easy to install and looked and functioned great, after figuring out some glitches. I created social media, print & email campaigns around this app and the causes I was highlighting, and then out of nowhere the company take it from FREE to over $300 per year, plus a small percent of my sales. I get that to keep this app running smoothly a monthly fee might be incurred down the line but for very small businesses that want to launch with Giving at the center of their business and with very little volume this is incredibly expensive. I've had to delete all my campaigns along with the app because I just could not afford this being so new. I'm currently looking for something different that I can grow with. The app is great but do not recommend for small businesses.
Thank you first and foremost for your partnership, and for sharing this invaluable feedback. It is a top priority for us here at ShoppingGives to create a matchless experience for our merchant partners, and the decision to implement price changes was taken into the highest consideration. These changes were ultimately necessary for us to continue offering high-quality solutions. Understanding you had a giving campaign planned, we would love to connect on how we can best support you and your giving goals — please reach out to [email protected] at your convenience and we'll be happy to further assist. We appreciate your understanding as we work towards creating a better Giving Economy! With gratitude, The ShoppingGives team
June 23, 2023
Imagine charging subscriptions AND taking a fee to let businesses do good in the world. What a joke. Worked great before they started double dipping to buy themselves some shiny new toys. Since they replied saying they aren't double dipping.. here is a quote from THEIR site: $29 per month Start trial This includes: .5% (half percent) of order total Donation Transaction Fee per donation So they aren't taking from the donations, which is nice. But they are charging monthly, and taking a .5% of EVERY ORDER TOTAL. Greedy are we?
We welcome and appreciate your feedback and would love to learn more about your overall experience with the adjustments to our Impact Starter plan. Our goal was to provide upfront transparent communication around these changes, providing emails 2-months in advance. We understand that change can be challenging, and we want to assure you that your concerns are important to us. I want to note that 100% of the donations pledged go to the nonprofit. We never deduct fees from donations. The decision to implement price changes was taken into the highest consideration, but it was necessary for us to continue offering high-quality solutions and maintain our commitment to inspire purpose every day. We believe that these changes will ultimately benefit our valued partners by helping them grow both their businesses as well as their impact. We want to assure you that we value your partnership with ShoppingGives, and we are dedicated to continuously enhancing our services to meet your needs. We are here to support you every step of the way and are more than happy to address any questions or concerns you may have about the changes — to provide us with additional feedback, please email [email protected]. We truly appreciate your understanding and continued support as we work towards creating a better Giving Economy together. With gratitude, The ShoppingGives Team
June 1, 2023
We're shocked about the last two reviews below - ShoppingGives has been an invaluable partner in our post-purchase marketing efforts, providing us the flexibility and support to engage customers with a true value-add through their buying journey. This isn't just an app - this is a TEAM and a PLATFORM. From the start, we've been pleased with not just the service, but the knowledge and capability of each individual on the SG Team. Anytime we need help or would like more information on results, they don't hesitate to provide the support we need. Thanks to ShoppingGives, we've had thousands of donations claimed by customers without a hitch from SG. We've been working with their team for over a year now and have been able to scale our business (and charitable donations), and there's still opportunity to continue growing! They do the heavy lifting for you - and you just craft the customer experience you'd like to deliver. Put frankly, the over 100 5-Star reviews are correct. We're confident in ShoppingGives and we will continue to grow our partnership together in the future as they consistently improve their product offerings, features, reporting, and growth strategies. 10/10 we recommend. Thank you team.
May 8, 2023
I recently tried out the "Shopping Gives" app and unfortunately, I have to give it a 3-star rating. Initially, I was excited about the concept of the app - taking a portion of each sale and donating it to non-profits. It seemed like a great way to give back without any extra cost to me or my customers. However, I recently received an email from the app stating that they will now be charging $29 a month regardless of order volume or donations made. What's most frustrating is that there was no warning about this cost when I first downloaded the app. If I had known that they would start charging a monthly fee, I would have never bothered with this app in the first place. And to make matters worse, I don't even understand what the $29 is going towards, since my customers are already having their donations donated. Overall, I'm very disappointed with this app and will be uninstalling it immediately. I'll be on the lookout for other apps that allow me to donate to non-profits without any hidden costs or fees.
First, we'd like to thank you for using our ShoppingGives app to drive your social impact efforts — we welcome and appreciate your feedback and want to better learn about your overall experience based on the upcoming adjustments to our Impact Starter plan and if there was something specific we had not previously addressed. We understand that change can be challenging, and we want to assure you that your concerns are important to us. At ShoppingGives, we are constantly striving to provide the best service to our merchant partners. The decision to implement price changes was taken into the highest consideration, but it was necessary for us to continue offering high-quality solutions and maintain our commitment to inspire purpose every day. We believe that these changes will ultimately benefit our valued partners by helping them grow both their businesses as well as their impact. We want to assure you that we value your partnership with ShoppingGives, and we are dedicated to continuously enhancing our services to meet your needs. We are here to support you every step of the way and are more than happy to address any questions or concerns you may have about the upcoming changes — to provide us with additional feedback, please email [email protected]. We truly appreciate your understanding and continued support as we work towards creating a better Giving Economy together. With gratitude, The ShoppingGives Team
April 15, 2023
Great idea but it doesn't work. After installing and getting everything to work, a month later nothing is working. Dashboard, web app, POS app, all not working. No support response either. I wasn't crazy about the functionality either. I expected the app to round up to the nearest whole dollar automatically. With this app, it defaults to $1. To change the amount you have to edit it in 1 cent increments. Not ideal when you are at a farmer's maerket with a line of peopl.
We appreciate your feedback and sincerely apologize for any inconvenience you have experienced with our ShoppingGives app — we understand that you have encountered issues with the functionality of the application and responsiveness of our support. Firstly, we apologize for the delay in our response to your ticket. Our business hours are Monday through Friday, 9am to 5pm CT, and unfortunately, your ticket was submitted outside of these hours on a Saturday afternoon. Rest assured that we are committed to providing timely and matchless support during our business hours, and can confirm that our team responded to your inquiry immediately upon our return to business this morning. Regarding the functionality of our Round-Up campaign, we would like to clarify that the default rounding behavior to $1 is how our app functions when products are priced at a flat dollar amount — we understand that this may not have met your expectations, and we absolutely apologize for any confusion. While no additional details were left regarding the issue faced at the Dashboard, please be assured that no outages were noted through the weekend, and all continues to work as expected. We can see that our application was uninstalled shortly after the support ticket was submitted, however we are here to help and would be more than happy to walk you through a reinstallation, as well address any further questions or concerns you may have. We truly value your feedback, and remain committed to continuously improving our service to better meet the needs of our merchant partners. Please reach out to us or reply to the message sent to you by our support team, and we will be glad to further assist!
Dec. 12, 2022
This app integration has made it super easy for our business to donate to charities that align with our mission. Customer service has also been outstanding.
Nov. 16, 2022
The app has worked beautifully for us & the support is great. Responsive and address issues quickly. We have enjoyed working with them the past few years.
Oct. 22, 2022
This is an amazing company with a beautiful mission and great team. They make it so easy to use and to create positive impact with our online store
Oct. 18, 2022
Great support, easy to use. Always quite responsive during the setup process. It is best if you are on Shopify Plus for the checkout integrations (round up), but still a great app
Oct. 10, 2022
I use this app to manage my donations and anytime I've had an issue (mainly user error) the customer support has been **outstanding**. I highly recommend this app to use for the charities that are important to you.
Aug. 9, 2022
We've used this app to help the CJ Smuin Memorial Foundation spread its message. In addition to raising awareness, it allows our customers to also support the Foundation we support with donations if they choose to.
Aug. 8, 2022
The customer service of this app is superior to most. When the CEO calls you of a venture capital company to learn how to better serve and take care of an issue it brings real confidence and credibility to the mission of this service. We had a couple issues come up that needed dealt with, but I can say with confidence that our company is excited about moving forward with Shoppinggives as our partner in contributing towards non-profits.
June 29, 2022
I’m so incredibly thankful an app like this exists! It’s exactly what I wanted for my shop. When I needed assistance, support got back to me very quickly and they were also extremely helpful. Using this app has overall been a very positive experience. Highly recommend!