Signifyd
Guaranteed Protection Against Fraud and Non-fraud Chargebacks
Rating
4.5
feedback
81
chart
#2,073
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
15%
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Less than a year
32%
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More than a year
53%
Reviews Summary
Signifyd is highly praised for its exceptional customer service, responsive support team, and effective fraud prevention services. Merchants appreciate the seamless transition to Shopify, the ease of integration with the app, and the peace of mind it provides in handling fraudulent orders and chargebacks. The platform is commended for its reliability, high approval rates, and the valuable partnership it offers to businesses. However, there are some negative reviews mentioning issues with reimbursement claims, lack of communication from the support team, and unexpected changes in service plans without proper notification.
Highlights
Review RSS Feed
All reviews
Feb. 11, 2026
Transition from old ecom platform to shopify has been seamless. Had great support along the way. Signifyd holds themself to high standards and I absolutely love working with them.
Jan. 21, 2026
Partnering with Signifyd has been an excellent experience. Our CSM, Hayley, and the entire team are wonderfully responsive and consistently provide exceptional service. With Signifyd as our partner, we have complete peace of mind and the freedom to focus on scaling our business. We highly recommend Signifyd to any company looking for reliable fraud prevention and a proactive, trusted partner.
Thank you for the kind words! We’re thrilled to provide the peace of mind you need to focus on scaling your business. We truly value the partnership.
Dec. 15, 2025
Exceptional service and wonderfully responsive customer support team. A predictable insurance mechanism has allowed us to supercharge our growth without the burden of dealing with fraudulent orders. The Signifyd Shopify app has made integration painless. A++
We're proud to be part of your growth story! Thank you for sharing your experience.
Dec. 10, 2025
We’ve been using Signifyd for a few years now, and it has been a great experience. Their team is incredibly responsive, quick to assist, and always helpful.
Thank you for sharing your experience. We're grateful to partner with you!
Dec. 1, 2025
Working with Signifyd has been an absolute dream. Their team is consistently cooperative, responsive, and incredibly easy to partner with. Every challenge we've faced (from fraudulent orders to chargebacks and everything in between) has been handled with complete ease on their end. What used to feel like a taxing, stressful process has become simple and manageable thanks to their support. Their communication is clear, fast, and genuinely enjoyable, which is rare in this space. I actually look forward to conversations with their team because I know things will get resolved quickly and thoughtfully. Signifyd has been one of the smoothest vendor relationships we’ve ever had.
Knowing that our communication and support have made your life easier is fantastic. We truly value the partnership. Thank you for the kind words!
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