Rating
4.0
feedback
74
chart
#3,366
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
19%
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Less than a year
32%
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More than a year
49%
Reviews Summary
Signifyd is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted in the reviews include improved risk management, fraud protection, chargeback prevention, streamlined workflows, responsive customer service, and efficient order verification automation. Users appreciate the app's ability to monitor and advise on credit card purchases, high approval rates, and effective fraud detection without the need for constant rule adjustments. Additionally, the app's order guarantee feature and support for fighting chargebacks have been praised for saving time and preventing fraud. On the other hand, negative reviews mention issues such as unexpected changes in reimbursement methods, lack of communication from support, unauthorized account closures, and difficulties in getting reimbursed for approved claims. Some users expressed frustration with the app's handling of chargebacks and perceived lack of support during critical situations.
Highlights
Review RSS Feed
All reviews
June 9, 2025
Signifyd has improved our ability to manage risk by providing fraud protection and chargeback prevention, giving the business greater confidence in every transaction. For our customer service team, the automation of order verification has streamlined workflows, reduced manual effort, and allowed us to focus on delivering faster, higher-quality support. The Signifyd team are also very responsive.
We appreciate your wonderful feedback! It's fantastic to know that Signifyd is providing your business with greater confidence.
April 23, 2025
Great tool to steer clear of the bad actors. Excellent support team. They truly are a partner in your business!
Thank you so much for your review!
April 7, 2025
Signifyd will quickly burn the multi-million dollar business you’ve built. They promised protection from fraud and increased acceptance of orders, instead, they took a LARGE CHUNK of our money, blocked THOUSANDS of legitimate orders from loyal customers, and completely wrecked our reputation. No warning, no explanation. Just cancellations and total chaos. We were left to fix everything manually and apologize for their mistakes. They charge a fortune, cancel real orders, and disappear. We lost sales, customer trust, and years of work. Skip the headache. Accept chargebacks yourself, it's cheaper, and without the total nightmare. Do yourself and your business a favour - avoid these scammers at all costs.
Thank you for your feedback and we apologize that your experience with Signifyd was frustrating. Please reach out if you have any further questions or comments that we can address: https://signifyd.com/support.
March 14, 2025
I would recommend Signifyd, they've been doing a great job of monitoring and advising on our customer's credit card purchases. It's really nice to find an app that has is concerned about customer service! They're very responsive and go the extra mile to help when a problem arises.
Thank you for this incredible feedback. Customer support is core to what we do, and your review truly validates our team's commitment!
Feb. 4, 2025
We love Signifyd. We operate in a high-fraud industry, and they are awesome to work with. We have stellar approval rates, and I believe they have the best fraud detection. They work closely with us, and we don't have to endlessly tinker with rules. They pretty much handle everything.
Thank you for your review! We're glad Signifyd makes fraud prevention seamless for you. We appreciate your partnership and look forward to your continued success.
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