Rating
4.1
feedback
164
chart
#3,265
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
6%
-
Less than a year
37%
-
More than a year
55%
Reviews Summary
Signifyd, the Shopify App, has received mixed reviews from users. Positive aspects include stellar fraud detection, quick customer support, ease of setup, and prevention of fraud and chargebacks. Users appreciate the protection provided by Signifyd and the time saved in dealing with fraudulent orders. However, negative aspects mentioned in the reviews include issues with reimbursement, lack of communication from support, unexpected account closures, and dissatisfaction with the handling of chargebacks. Some users have also expressed concerns about the pricing structure and perceived lack of transparency in reimbursement policies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 14, 2025
I would recommend Signifyd, they've been doing a great job of monitoring and advising on our customer's credit card purchases. It's really nice to find an app that has is concerned about customer service! They're very responsive and go the extra mile to help when a problem arises.
Feb. 4, 2025
We love Signifyd. We operate in a high-fraud industry, and they are awesome to work with. We have stellar approval rates, and I believe they have the best fraud detection. They work closely with us, and we don't have to endlessly tinker with rules. They pretty much handle everything.
Thank you for your review! We're glad Signifyd makes fraud prevention seamless for you. We appreciate your partnership and look forward to your continued success.
Oct. 31, 2024
I loved Signifyd when I started using them. Then they switched to reimbursement via credit towards your next invoice which doesn't really do anything to help. It just means you have to keep using them. Ok fine, the screening is still good. Most of my business is via repeat customers and the scams are pretty easy to identify so I decided I probably am not benefiting from my plan. I've tried reaching out to support via email for over a month now asking about plan options as I've had trouble justifying their usage. I've received zero replies. The ticket I submitted as medium priority was downgraded to low and I'll bet I won't hear back until the next billing cycle. It's going to be awkward when I have to issue a chargeback.
Thank you for your feedback! We take your concerns seriously and have confirmed that our support team has been in touch since your review and is available to help with any additional questions you may have.
Aug. 20, 2024
Wrongly turned off store syncing without our permission. Was advised it was because we didn't use the service, but upon further checking we did have it turned on and using it. Asked support to restore it and fix syncing transactions for guarantee, and they advised they did, but still not working.
We apologize for any inconvenience this may have caused. Our success team has reviewed the situation and worked to resolve the issue. If there’s anything more we can assist with, please don’t hesitate to reach out. We appreciate your feedback and understanding.
June 6, 2024
Really great service. The support team is quick to respond to any inquiry. The platform itself is relatively easy to set up and has significantly helped to prevent fraud on out site. In addition, we use Signifyd to fight chargebacks which has freed up our time. Their order guarantee is an added plus. Highly recommend.
Thank you for your review! We're thrilled to hear that you've had a positive experience.
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