Rating
4.3
feedback
160
chart
#3,850
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
1%
-
Less than a month
5%
-
Less than a year
34%
-
More than a year
58%
Reviews Summary
Signifyd is a Shopify App that has received mixed reviews from ecommerce merchants. Positive aspects highlighted in the reviews include the quick response time of the support team, ease of setup, and effectiveness in preventing fraud and chargebacks. Users appreciate the order guarantee and the level of service provided by Signifyd. On the other hand, negative aspects mentioned include issues with customer support, lack of reimbursement in some cases, and changes in pricing structure causing dissatisfaction. Some users have expressed frustration with the app's handling of chargebacks and perceived lack of support in certain situations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 6, 2024
Really great service. The support team is quick to respond to any inquiry. The platform itself is relatively easy to set up and has significantly helped to prevent fraud on out site. In addition, we use Signifyd to fight chargebacks which has freed up our time. Their order guarantee is an added plus. Highly recommend.
April 1, 2024
Interface is relatively simple to use. Unfortunately when you need them don't expect them to be there for you. We've been a customer of Signifyd since the app was new and have never filed for a chargeback claim reimbursement. We've used the guarantee for only orders that were concerning to us ('pay as you go' plan), but even those that were guaranteed never went to a claim so our account has been pure profit for them. We just found out that they decided to stop supporting the plan that we have been on and closed our account. They didn't send any notification that the account was going to be closed nor that it was closed, and no way to get it back without a $500 monthly minimum spend. Apparently small businesses aren't worth their time.
July 25, 2023
they take care of you instantly had the app for 6 years now! recommended! if you have any issues they will respond on a timely manner.
Sept. 15, 2022
We have been partnered with Signifyd for quite some time now, and so far the level of service they provide with securing and protecting not just our business but the customers' safety in online shopping platform too, has exceeded our expectations. I'm glad to know that we are working with a trusted and proven brand.
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