Rating
4.0
feedback
165
chart
#3,639
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
-
Less than a month
6%
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Less than a year
36%
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More than a year
55%
Reviews Summary
Signifyd has received mixed reviews from users. Positive aspects highlighted include the app's effectiveness in preventing fraud, quick customer support, and ease of use. Users appreciate the protection against chargebacks and the assistance provided in handling fraudulent orders. However, negative feedback revolves around issues such as high fees, lack of reimbursement for approved claims, poor communication from support, and sudden changes in service plans without proper notification. Some users also expressed frustration with the app's handling of chargebacks and perceived lack of transparency in coverage.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 7, 2025
Signifyd will quickly burn the multi-million dollar business you’ve built. They promised protection from fraud and increased acceptance of orders, instead, they took a LARGE CHUNK of our money, blocked THOUSANDS of legitimate orders from loyal customers, and completely wrecked our reputation. No warning, no explanation. Just cancellations and total chaos. We were left to fix everything manually and apologize for their mistakes. They charge a fortune, cancel real orders, and disappear. We lost sales, customer trust, and years of work. Skip the headache. Accept chargebacks yourself, it's cheaper, and without the total nightmare. Do yourself and your business a favour - avoid these scammers at all costs.
March 14, 2025
I would recommend Signifyd, they've been doing a great job of monitoring and advising on our customer's credit card purchases. It's really nice to find an app that has is concerned about customer service! They're very responsive and go the extra mile to help when a problem arises.
Feb. 4, 2025
We love Signifyd. We operate in a high-fraud industry, and they are awesome to work with. We have stellar approval rates, and I believe they have the best fraud detection. They work closely with us, and we don't have to endlessly tinker with rules. They pretty much handle everything.
Thank you for your review! We're glad Signifyd makes fraud prevention seamless for you. We appreciate your partnership and look forward to your continued success.
Oct. 31, 2024
I loved Signifyd when I started using them. Then they switched to reimbursement via credit towards your next invoice which doesn't really do anything to help. It just means you have to keep using them. Ok fine, the screening is still good. Most of my business is via repeat customers and the scams are pretty easy to identify so I decided I probably am not benefiting from my plan. I've tried reaching out to support via email for over a month now asking about plan options as I've had trouble justifying their usage. I've received zero replies. The ticket I submitted as medium priority was downgraded to low and I'll bet I won't hear back until the next billing cycle. It's going to be awkward when I have to issue a chargeback.
Thank you for your feedback! We take your concerns seriously and have confirmed that our support team has been in touch since your review and is available to help with any additional questions you may have.
Aug. 20, 2024
Wrongly turned off store syncing without our permission. Was advised it was because we didn't use the service, but upon further checking we did have it turned on and using it. Asked support to restore it and fix syncing transactions for guarantee, and they advised they did, but still not working.
We apologize for any inconvenience this may have caused. Our success team has reviewed the situation and worked to resolve the issue. If there’s anything more we can assist with, please don’t hesitate to reach out. We appreciate your feedback and understanding.
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