Signifyd

April 7, 2025

Signifyd will quickly burn the multi-million dollar business you’ve built. They promised protection from fraud and increased acceptance of orders, instead, they took a LARGE CHUNK of our money, blocked THOUSANDS of legitimate orders from loyal customers, and completely wrecked our reputation. No warning, no explanation. Just cancellations and total chaos. We were left to fix everything manually and apologize for their mistakes. They charge a fortune, cancel real orders, and disappear. We lost sales, customer trust, and years of work. Skip the headache. Accept chargebacks yourself, it's cheaper, and without the total nightmare. Do yourself and your business a favour - avoid these scammers at all costs.

Aug. 20, 2024

Wrongly turned off store syncing without our permission. Was advised it was because we didn't use the service, but upon further checking we did have it turned on and using it. Asked support to restore it and fix syncing transactions for guarantee, and they advised they did, but still not working.

Oct. 19, 2021

I have been using Signifyd for 4 years, they are good too much if you don't get chargebacks but if you start getting chargebacks from customers and they have to pay you then you will see the other face :( have a claim that was APPROVED on their terms on October 7 and now it is 12 days since it was approved and they did not reimburse me for the claim that they approved it for reimbursement.Wha is the point of paying them if you can't get protected when you need it?

July 28, 2020

We paid Signifyd thousands of dollars over two years and every time we had a case of fraud that they supposedly guaranteed, they turned us down and refused to reimburse us. Basically we paid them a fortune and still had just as much fraud so we lost even more money. Read the fine print very carefully because they have so many loopholes in what they actually cover they will never reimburse your chargebacks.

Aug. 27, 2025

Each reimbursement claim is a pain. By default they will deny all claims and then you have to contact to try to get an answer. Their support materials are mostly useless.

Dec. 9, 2018

Made $90000 in sales to pay them $900 and only have $300 in chargebacks some of which they didn’t even cover. Cancelled

Nov. 13, 2018

I've used this app for close to 3 years and the service is getting worse. they've been charging me 3% of order totals for fraud protection when now they're offering 1% of orders to new customers. I HATE when companies do this. You've now lost a customer. Also, their support sucks.

Feb. 15, 2018

This company is a scam. They charge me every month for the service but when I receive a charge back on an order that they said was okay to ship they always have an excuse on why it isn't covered. Not sure what I am paying for? Avoid this scam at all costs.

Oct. 25, 2017

BEWARE! We are a very high volume retail store + Shopify Plus Merchant, and work with quite a few applications, even during early beta stages. We have been a long time user of Signifyd, basically using their rating system to make final decisions on orders that were borderline cases. Recently we decided to try their guarantee option on some higher valued orders. Unfortunately we received a chargeback for one case that was approved + guaranteed. We followed all the guidelines and opened a reimbursement case, and this is where their true colors show. 1. 6 days after filing our case, we never received a response from their team. We sent 2 followup emails with no responses as well. 2. On the 9th day we checked the case again, and they labeled the case is ineligible because it has been past 30 days since they asked for more information. How does that make sense? We only opened the case 9 days ago. Now If you are going to use their system to just to just review information, the platform works fine, but if want to use their chargeback guarantee option, we highly recommend to stay away. This application is definitely too good to be true.

July 3, 2017

This app is a complete scam, so far I've paid them $941.05 to be exact and not 1 if my chargebacks within 6 months fit into their very one sided and narrow criteria of a " Chargeback ". Fraudsters have gotten smarter and the the Most common chargeback I've experienced are " product not received " which are not covered by Signifyd.... For obvious reason... Fraudsters are bolder these days and use their own cards ship it to their own house and then tell their credit issuer they have not received the product even if you have signature required its a 50/50 chance you will lose these claims. At the end of the day Signifyd knows what it is doing by only asking for 1% of your sales because theres 1% chance any of your chargebacks will even getting covered by them. This service is worth no more that 9.99 a month as a security app you use to do your own background check on customers payments and try your luck. The whole " chargeback guarantee " is a SCAM.

April 21, 2017

Everything started perfectly working for the 1st couple of months, however when 4 chargebacks came, they payed them off correctly but the system simply started to red flagg more than 50% of my orders. When i contacted customer support they said its because the system learns from the fraud orders, Maybe it has to do that my store is in Mexico, but they did told me they were able to provide the service perfectly in my country.

May 17, 2016

Worthless. These reviews must be fake or these people are delusional. They won't guarantee an order unless there's no doubt it's legit - so what's the point of giving them a cut since Shopify itself does a good job of telling you that??

Dec. 27, 2015

After long collaboration and business, the team Signifyd has stopped from providing their services and to protect our Shopify shop from fraud. We have requested help to cover losses from an order with more than $3000 but what we got back was a suspended account. Final conclusion, if you need Chargeback cover for small payments, Signifyd is for you, if you are dealing with big payments keep looking for other Chargeback Protection application.