SMPS Product Question & Answer for Shopify

SMPS Product Question & Answer

Quickly respond product related queries for your online store.

Rating

4.8

feedback

149

Reviews

chart

#4,586

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    7%
  • Less than a month
    31%
  • Less than a year
    29%
  • More than a year
    29%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising its functionality and the excellent customer support provided by the developer. Users appreciate the ease of use and effectiveness of the app in answering customer questions and improving SEO on product pages. The support team, led by Milan, is highlighted for being responsive, helpful, and quick to resolve any issues or customization requests. Some users mentioned that the app helped reduce their customer service workload and provided valuable insights through Q&A data analysis. However, a few users expressed concerns about language limitations and the need to pay for certain features.

Highlights

Positive feedback on app functionality and ease of use, including its effectiveness in answering customer questions and improving SEO.
High praise for the excellent customer support provided by the developer, particularly Milan, who is commended for being responsive, helpful, and quick to resolve issues.
Users appreciate the app's ability to reduce customer service workload, provide valuable insights through Q&A data analysis, and allow HTML editing. Some users mentioned concerns about language limitations and the need to pay for certain features.

Rating Breakdown

  • 5
    92% (137 ratings)
  • 4
    5% (7 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (4 ratings)

Reviews with Text

  • 99% (148)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 22, 2025

We have a ticket support system, but having this embedded in our shop to quickly and efficiently answer FAQs has proven to be very useful. It gives customers a quick way to ask product specific questions and for us to easily add FAQs based on them. More importantly, whenever we ran into any issues or felt that something should be improved, the developer has been very responsive in solving it, something we must give praise for.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2025

Excellent app and great support. Really helps to generate interest in our products.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2025

Highly recommended — they helped us solve the problem quickly and accurately.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

1 / 5 Share

Dec. 29, 2024

i cannot use this app free at my native language. only English you can use. if you try use this app you have to pay. So, i cannot tested this app freely

Using app

9 minutes

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 12, 2024

Using app

Almost 4 years

Total reviews

8

Average rating

5.0

All reviews

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