SMPS Product Question & Answer

Aug. 22, 2025

We have a ticket support system, but having this embedded in our shop to quickly and efficiently answer FAQs has proven to be very useful. It gives customers a quick way to ask product specific questions and for us to easily add FAQs based on them. More importantly, whenever we ran into any issues or felt that something should be improved, the developer has been very responsive in solving it, something we must give praise for.

June 9, 2025

Excellent app and great support. Really helps to generate interest in our products.

April 24, 2025

Highly recommended — they helped us solve the problem quickly and accurately.

Dec. 12, 2024

July 25, 2025

This application is very useful for us, the technicians gave us excellent service!!

Aug. 22, 2024

Excellent app with very good support team! I've contacted to solve a problem I had and they had been very fast and professional so I really suggest this app!

July 27, 2024

Love the app. I'm able to answer my customers questions right on my product page for anyone to see. That way, if anyone has the same question, it'll already have been answered for them. Huge upgrade for my website and a neccesity.

July 27, 2024

Very patient & helpful support! Been a loyal customer of 3 years.

July 16, 2024

Milan and his team are incredible. The service they provide and the level of support they give goes way beyond this app. I had some issues with SEO and tags and Milan fixed it for me right away. Not only did he guide me on how to add FAQ, he fixed the SEO so Google can find snippets on the website. 100000000% recommend these guys.

May 3, 2024

Amazing Plugin! I love the import feature! Very helpful support. I want them to add Multi language option!

April 4, 2024

This app has been an effortless experience for us to keep up on customer issues. It is very intuitive and easy to use. We get a lot of questions because we have so many products and in the tool business, every little measurement is critical. We appreciate that we have control over what is published and what isn't. Some questions are just too stupid.

March 31, 2024

I have been really impressed by this app and the customer service. It is simple and straightforward and does everything that I need. This is what it looks like in action - https://healthorchard.com/collections/solgar/products/solgar-advanced-calcium-complex-vitamins-d3-k2-zinc-boron?variant=44692070236392 I had a bunch of design change requests, and Milan was very responsive and made all the changes correctly, quickly, and without issue. I definitely recommend!

Jan. 5, 2024

I changed my theme and encountered an integration problem, the support was beneficial and professional, and he solved my problem quickly, thank you very much！- A 5 years old user

June 20, 2023

Great support with installation. I use this app on another website and have always found it easy to use and fulfills our needs, so opted to use it again.

May 5, 2023

Great support allowed me to email them the Q&A from hundreds of products to put a few Q&A on each one.

March 6, 2023

Really like this app so far. Had one minor support issue with the installation, but they responded quickly and fixed it. Very useful app that is affordable. I will almost certainly be upgrading to a paid plan after I finish a couple weeks testing. We're averaging a couple questions a day in our small store AlarmSystemStore.com

March 6, 2023

I have used this and other apps by Symprosis for years. The apps never disappoint and any time I have had an issue the customer support has always been the best.

March 2, 2023

Best Q&A app on shopify. Very clean app with an excellent backend. Support is fantastic. Fast and very friendly. Well done

Feb. 10, 2023

So glad we are using this app! Support did a great job by helping us quickly and efficiently and the problem was resolved with no further issues.

Feb. 2, 2023

User-friendly app with fast & helpful Support team. Functions as advertised and easy to integrate into site.