SMPS Product Question & Answer for Shopify

SMPS Product Question & Answer

Quickly respond product related queries for your online store.

Rating

4.8

feedback

148

Reviews

chart

#3,763

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    7%
  • Less than a month
    30%
  • Less than a year
    29%
  • More than a year
    30%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent support provided by the developers. Customers appreciate the quick responses and efficient problem-solving capabilities of the support team. The app is described as user-friendly, easy to install, and effective in generating interest in products. Users also highlight the customization options available and the seamless integration with their online stores. However, there are a few mentions of language limitations and the need for more customization features directly accessible to users without contacting support.

Highlights

Excellent customer support and quick problem-solving
User-friendly and effective in generating interest in products
Limited language options and customization features

Rating Breakdown

  • 5
    92% (136 ratings)
  • 4
    5% (7 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (4 ratings)

Reviews with Text

  • 99% (147)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 5, 2026

We utilise numerous Symprosys apps - all good and backed by excellent support.

Using app

Over 7 years

Total reviews

18

Average rating

4.8

5 / 5 Share

Aug. 22, 2025

We have a ticket support system, but having this embedded in our shop to quickly and efficiently answer FAQs has proven to be very useful. It gives customers a quick way to ask product specific questions and for us to easily add FAQs based on them. More importantly, whenever we ran into any issues or felt that something should be improved, the developer has been very responsive in solving it, something we must give praise for.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 9, 2025

Excellent app and great support. Really helps to generate interest in our products.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2025

Highly recommended — they helped us solve the problem quickly and accurately.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

1 / 5 Share

Dec. 29, 2024

i cannot use this app free at my native language. only English you can use. if you try use this app you have to pay. So, i cannot tested this app freely

Using app

9 minutes

Total reviews

1

Average rating

1.0

All reviews

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