Scentimental SA review for Simple Bundles & Free Gift
May 20, 2025
I am extremely concerned that the team at Freshly Commerce, cannot fix a native bug in their app, LET ALONE reply to their support tickets in a timeously manner. When they give me the support i deserve and fix the app, i will change my review, however, their support is terrible, they dont reply, they ask the same nonsense questions all the time. Given them access to my store and they cannot even give me any updates nor reply to any of my messages. DAY THREE and their support is absolutely not helpful - they dont reply and they just ignore you - they tell you to upload a CSV, where all their "videos" dont reflect the same CSV file that they ask you to download... they not willing to help you, live on store, even though you have granted them permission to do so... I have sent multiple messages now - which are read and ignored.
Thank you for your feedback! We’re truly sorry to hear about your experience. From what I can see, our support team has been actively responding and working to address your request. Could you let us know if you're having any issues receiving our emails? Please feel free to send us your best contact email so we can reach out accordingly. I'd like to clarify that the issue you're encountering isn’t due to a limitation within our app, but rather a restriction on Shopify’s side. Since Simple Bundles 2.0 leverages Shopify Functions to dynamically generate bundle data at checkout, any metafield exceeding this size may fail to load or save correctly — which can result in bundles not saving, as you've encountered. I understand that the Build Your Own 3 x 100ml Fragrance Box has now been successfully built through the app via CSV import. If you're seeing any additional issues beyond that, please feel free to reach out. We sincerely understand how frustrating this can be, and we’re here to help you navigate the best way forward. Our team is currently reviewing your case, and we will guide you with the CSV import moving forward. We’ll continue the conversation via email to ensure you receive our full attention and a thorough resolution and we'll be monitoring your updates. Thank you!
