Celleste Boutique review for Simple Bundles & Free Gift
Dec. 9, 2025
This company has one of the best customer support departments I've ever dealt with. No matter who answered my emails (and there were several people), I never had to re-explain my case, they all knew exactly what was going on. The replies were lighting fast, always same-day and often within a few hours. If the question was ever slightly complicated, they would come back with a walk-through screen capture video, made specifically for my case. Everything was crystal clear, and very well-explained, and everyone was extremely polite and knowledgable. Every email I recieved back answered my question perfectly... and some of my questions were quite elaborate. I'm not sure who does their hiring, but they can certainly coach other companies on customer-support how-to's. The app itself works extremely well. If you're new to the concept like we were, it takes a bit of time to wrap your head around how to set things up. But once it clicks, it makes perfect sense. Shopify's back end makes it a bit challenging to keep things organized, but that's on them and not Simple Bundles. Big thank-you to their team, and I highly recommend them along with their app, for anyone who needs to track products in all kinds of bundles!
Really, thank you so much for this incredibly thoughtful review! Knowing that every interaction you had felt clear, consistent, and helpful is exactly what we work hard for every day, so reading this absolutely made our week. And thank you for the kind words about our support team; I’ll make sure everyone sees this, because it really is such a wonderful validation of the care they put into their work. We’re also so glad to hear the app has been a great fit for managing your bundles. There is definitely a learning curve at first (Shopify’s backend keeps us all on our toes 😅), but once things click, it opens up so many possibilities, and we love knowing it’s working well for you. Thank you again for taking the time to share such a detailed and generous review. We appreciate you so much, and we’re always here if you need anything at all! 🚀 — Team Simple Bundles 💛
