Simply Shipping Protection

Although I have no experience using the app yet, I used chat to help figure it out and John Dee was very helpful in explaining the process of approving a claim and getting our customer refunded for their lost package.

Great app and the customer support team is even better. Used this to replace Route and definitely do not regret it!

This app is fantastic, we used to use a competitor but now collect all funds ourselves. Their dev team was great as well. Helped us implement some changes needed.

This app does a wonderful job at creating a simple, seamless insurance component for our store. John was amazing on chat support and helped us implement a custom solution with a few tweaks to accommodate our particular needs. From all the platforms we have tried, Simply Insurance is by far the best: in its performance and its simplicity of deployment. Thank you guys, you have been amazing.

This app was easy to install and John answered my questions via chat right away. Looking forward to being able to handle shipping issues much easier while also making more revenue.

This is a very easy app to use for my store. I was having issues with Route insurance and I am glad I made the switch. Customer service is really helpful and answers questions very quickly. The app gives you full control of your claims process . I recommend it .

Ok this app is amazing! It solved my unique problem which I will explain below. But before I do I want to mention how quickly this team was able address my issues with migrating to the new 2.0 Shopify theme and make any edits to the app. I use this app to mitigate lost or stolen packages not as insurance in the normal sense. I decided against the insurance route because people will cheat the system. Most of my sales are for bulk orders for weddings that are large. The smaller orders are usually samples which most people dont care about insuring. I charge $10 for "shipping protection". So the $10 really only covers the cost of adding "Signature Required" on the label so we can insure the packages will not get lost or stolen if they are delivered directly to the customers hands and they need to sign for it. This app has solved this problem for me seamlessly!

The app works exactly as it should. Easy to use and the backend is easy to configure. Where this app shines in in their support. Support answers any questions immediately and not only worked with their app but helped solve and fix some problems that another app was causing with my site. Overall, I am very pleased with the experience and it doesn't seem to create any problems like so many other apps do. Positive experience all the way around!

I've just installed Simply Insurance and the support was brilliant. They helped me see past a blunder I was making. I can't wait to start using it. I envision this being a VERY helpful app!

So far, this product is the best solution we've found for offering shipping protection to our customers. Navidium has some placement issues that didn't work for our business and Route's service (both to our business and to our customers) has degraded over the past 6 months or so.

Really pleased with the app (functionality and back end) and the support team has been great. Really reactive and they managed to apply rules depending on the products which was what I needed but was not available through the app yet. I recommend.

So far it has been great, especially with how often FedEx wants to lose packages. Customer care is quick and helpful

Great app for increasing order value and providing shipping protection for your shoppers. And the Simply Insurance support is top notch! They work quickly to help with customizations and anything else you need. We highly recommend this app for your Shopify store!

We have just recently started using Simply Insurance as the rigmarole involved in other shipping insurance companies was a real pain. Plus, the other companies took a cut of all of the protection plans that were purchased. We chose this app so that we could keep everything in-house to see how it all went. Set up wasn't totally intuitive, but their customer service team was quick to get us sorted so we could go live. So far our customers are really jumping at the opportunity to purchase shipping protection, so this should provide us with another small income stream. Plus, even for the unlimited plan, the price is a bargain at just $100 a month!

Installed this app to help offset shipping claims. Works like a charm and the customer service is able to provide the customization that we needed. Would recommend.

Very good app, working perfectly, the support very quick and helpful. If you looking for this kind of app for your shop, this is it. Highly recommended.

We had some issues when setting up the code part (due to our theme integration), so we contact support and they fixed it quickly. Immediate response and quick supprot.

I have this app for a bit and the customer service is impeccable . Plus they always point out where you can get resources from. The app was easy to set up as well

Excellent Application and great support. Essential for online shopping in todays e-commerce setting.

First time using the app. They took their time to answer questions and even install the app for me so that it would run smoothly. Thanks so much for the great customer service.