All reviews

Rating Breakdown

  • 5
    90% (130 ratings)
  • 4
    3% (4 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    5% (7 ratings)
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5 / 5 Share

Feb. 4, 2022

Excellent Application and great support. Essential for online shopping in todays e-commerce setting.

Using app

10 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Feb. 3, 2022

Very helpful app. Friendly service as well. Simply chat them if you need help and they can assist quickly.

Using app

About 2 years

Total reviews

9

Average rating

3.7

5 / 5 Share

Jan. 24, 2022

The APP was great to use and helped us earn a lot of extra money, the staff were very communicative and prompt in resolving issues

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

First time using the app. They took their time to answer questions and even install the app for me so that it would run smoothly. Thanks so much for the great customer service.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 24, 2022

This is a must have application. Through this app, we are offering in house insurance to all our customers. The integration is very simple and the support is available pretty much 24/7. Great job guys. Keep it up.

Using app

11 months

Total reviews

5

Average rating

4.8

5 / 5 Share

Jan. 16, 2022

5 star shipping insurance app + service to match. This is exactly what I was looking for after spending thousands of dollars with Route. Two years; and less than five, small claims, I knew I was leaving so much money on the table. I thought about hiring a programmer, but this app has everything I wanted; and more. It's affordable and ready to install in one click. Talk about instant gratification. The team was super responsive to any changes / customizations I wanted to test. I went with their suggestions; and am happy to report 90% of our customers are opting in and our conversions are up. A win-win! This is one app that every store needs to install. It can add thousands of dollars to your bottom line. Do it. You will not be disappointed.

Using app

Over 1 year

Total reviews

18

Average rating

4.5

5 / 5 Share

Jan. 12, 2022

this app is so genius, many customer choose the insurance. customer service is very nice and helpful, thank you!

Using app

2 days

Total reviews

4

Average rating

4.0

5 / 5 Share

Jan. 18, 2022

After a long search for a 'right' insurance app for our website, we found this app and LOVE it so far. The app is performing well and it's easy and clear to use and manage. Surprisingly, many of our customers add insurance to their orders already. Itt makes us earn extra money and help our customers feel more comfortable with their purchases. Customer service is also a top-notch - very responsive and helpful. Would highly recommend it!

Store

Luxe-T

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 10, 2022

So far so good. I had some help with installing the app to my website and it was installed very quickly. I am hoping this will help with customers claiming lost or stolen packages. I have not had a claim through yet, but I do feel this will help me significantly when it comes to these issues. A customer now has an option at checkout to choose to want to add shipping insurance or not which is very nice!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2021

Very good app and helpful customer service. Thank you for your help on my shop.................................................................................................................................................

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2021

Very easy to use and setup. The customer service team responded to our inquiries and fixed our errors very quickly.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 27, 2021

Amazing! I cannot say enough good things about this app and the customer service is always at your finger tips! 2020 was an awful year for shipping issues and being able to take care of my customers issues in house is worth every penny of a monthly charge. The revenue no longer pads someone else pockets, but lets us keep our own customers happy in house and in a timely manner. The customer can make a quick claim, we then do our side of the investigating the issue with our close carrier reps and can get the issue resolved. It is so simple. will be a long time forever customer!

Using app

10 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 12, 2021

This app is just what I was looking for! We have had a few chargebacks for lost or stolen packages so instead of absorbing the added insurance we have our customers cover it through this app! John Dee WAS AMAZING! He was so quick to answer our questions and help me with my lack of technical knowledge in getting this app working smoothly. 100% recommended!!! Thank you so much team.

Using app

About 1 year

Total reviews

8

Average rating

4.5

5 / 5 Share

Nov. 8, 2021

This app is easy to use, quick customer service, perfect for our needs. I would definitely recommend!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 30, 2021

This is an amazing app! We have used this app for couple months now, and it works very well. Online assistance is very helpful, they always reply me very quick. 100% recommended it!!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 27, 2021

I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :)

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 23, 2021

It was pretty easy to install for more than half of the steps. I had a little trouble towards the end, but I was able to get help right away and John Dee set everything up for me. He was even able to help with other questions I had that didn't involve setting it up. I'm really happy with their service

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2021

I've been using this app for a few months now. It was very easy to install and understand and I would definitely recommend it. :) - Updated to add that the customer service is top notch. I had an issue with the new 2.0 theme and John fixed it right away. Seriously, this is one of the best apps I have found on Shopify.

Using app

7 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 23, 2021

I just installed this app and it was pretty easy to do myself. I had some issues from my install and John Dee (via the app chat) was so so helpful and quick! He responded almost immediately and fixed the issue which was something I missed during install.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 15, 2021

The app is amazing. Support even better. Very happy i decided to use this app! 10/10 recommend for anyone looking to add an insurance up sell.

Using app

Over 2 years

Total reviews

5

Average rating

5.0