Simply Shipping Protection

March 5, 2021

Haven't had the best experience with 'Route' shipping protection and was looking for an app where we can still offer package protection and keep the money so that we actually make a profit, rather than 'Route' making a profit off of our customers. Wasn't quite working how we wanted to at first, but I contacted their support chat and 'John' was a huge help, he was very responsive and did some changes to get it working just right. Now works just how it did with 'Route' but we get the protection money and have full control over the process! W00t for making some profits!

March 4, 2021

Easy install and amazing customer service! The process of switching from route was much easier than I expected. It is much pricier but am hoping that it pays off!

March 3, 2021

So happy with this app and the team behind it! They are very responsive and helpful with any questions I've had. I needed a replacement for EnGarde when they shut down and after horrible experiences with Route, was not going to make that mistake again! 100% you need this app if you are going to collect insurance - other third party apps that collect the insurance themselves and supposedly handle it all directly still take far too much of your shop's time. At the end of the day, your customers are still going to come to you if there's a shipping issue, so may as well handle it on your own and collect the insurance!

Feb. 25, 2021

The app is excellent and works like a charm and the team behind this amazing app is excellent as well. Very good communication throughout the installation process. You can't go wrong.

Feb. 18, 2021

I use a lot of apps between all my Shopify stores. Simply Insurance is not only the best insurance app I have used, but the customer service may be the best out of any of the apps I have ever purchased. If you ship products you need this app!

Feb. 17, 2021

I was looking for a replacement for Enguard when they shut down. I don't like the other apps for insurance because you don't have control over how the money is spent. This app is great, you receive the money, and you control the outcome of the shipping issues. Customer service is fast and friendly. Great app so far.

Feb. 10, 2021

Great app and does exactly what we want. Live chat is there as others have said during late nights and are fast at replying.

Feb. 9, 2021

We've been on the hunt for an app that does just this for a while, this app does exactly what we need it to do. Nitesh and the rest of the team are eager to help and will be there even during late hours. Certainly recommend it.

Feb. 8, 2021

Amazing customer service!! They were very quick to respond and help me set up the app in my Shopify store. Thank you John and Nitesh! Both of you did an outstanding job, and I truly appreciate your kindness and willingness to help me with the setup. I would definitely recommend this app; especially over Route Insurance. This app gives you, the store owner, control over your claims processing - whether you wish to send a replacement order or refund your customers. Other insurance apps make those decisions for you and it causes a lot of confusion in your bookkeeping, and it always seemed to take them a long time to make the decision to either generate another invoice for a replacement order or refund the customer causing them to become upset because of the delayed time. The delays caused my store to lose future repeat customers. Now, I'm able to handle it all myself, make my own decisions and process the replacement orders or refunds in a timely manner.

Feb. 5, 2021

Amazing customer service and App overall! very thankful for this type of customer service and more importantly the app as not many apps provide this type of service! They usually take all the money from the insurance, but this self-insured app is amazing! would totally recommend!

Jan. 29, 2021

A fantastic support team and a very useful app! Highly recommend this app to earn extra money with an insurance business model.