Lucent ‑ OTP Login & Notify
Mobile/WhatsApp/Email OTP Login
Rating
4.5
feedback
73
chart
#2,183
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
29%
-
Less than a year
56%
-
More than a year
11%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting the ease of use, effectiveness in implementing OTP login, and the helpful customer support provided by the team. Users appreciate the app's ability to offer OTP login options through SMS, email, and WhatsApp, making it convenient for customers. The support team, especially individuals like Varun and Jeet, are praised for their quick responses, assistance in setup, and resolving any issues promptly. However, there are some negative reviews mentioning issues with support responsiveness, high charges, lack of visibility on OTP transactions, and difficulties in canceling subscriptions.
Highlights
Review RSS Feed
All reviews
Nov. 14, 2025
Amazing app to get otp login options with mobile number text and whatsapp. Also to login via email by using otp. Great support by the team and quick resolution for any issue. Thanks.
Oct. 23, 2025
Great app for adding SMS and WhatsApp OTP based logon to the store. Works exactly as desired. Loved the flexibility they provide. Was able to configure my own sender id. Was also able to create a login popup. Support is mostly over emails and so takes a few hours to respond but they do respond and resolve issues, if any.
Oct. 22, 2025
1. bad support. they keep claiming ticket is resolved even if it has not been resolved. 2. OTP transactions are not visible on the app. I mean, why even install it if login data is not available? 3. they charge unacceptably high charge - 1 for app installation and then again for OTP messages sent 4. no customization available, waste of money 5. customer support is pathetic 6. when i wanted to cancel subscription, the app literally does not show me an option to cancel billing or remove card or stop auto-pay. the only option is uninstall, which does not even say whether uninstalling will stop billing. now i have to approach support again.
Oct. 3, 2025
Thanks Varun for taking us through the demo and explaining the process clearly.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more