Lucent ‑ OTP Login & Notify
The reviews are overwhelmingly positive. Most merchants praise the app for being easy to install and integrate, reliable in day-to-day use, and effective for OTP-based login and notifications. A major strength repeatedly mentioned is the support team: reviewers frequently call out fast responses, helpful guidance, technical expertise, and willingness to customize the app to match store requirements and UI/UX needs. Many also appreciate the flexibility of features such as SMS/WhatsApp OTP, custom sender IDs, login popups, and support for multiple stores or custom providers. Pricing is also described as reasonable by several users, especially for small businesses. The negative feedback is limited but important. A few reviewers report serious issues such as the app not working properly, login failures, OTP delivery problems, or support not responding. Some mention limitations like multipass not being available on non-Plus plans, pricing concerns for Indian clients, or features that could be improved such as spam protection customization and phone-number blocking. Overall, the sentiment is strongly favorable, but the negative reviews suggest that reliability, regional compatibility, and support responsiveness can be inconsistent for some users.
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Great experience so far, easy to integrate and helpful customer support.
We've had a great experience with Lucent. The team was very responsive and accommodating when it came to customising the app to fit our requirements. Varun in particular was incredibly helpful and quick to assist whenever needed. They also made extensive customisations in the several stores we have in a timely manner!
We've had a great experience with Lucent. The team was very responsive and accommodating when it came to customising the app to fit our requirements. Varun in particular was incredibly helpful and quick to assist whenever needed.
We've had a great experience with Lucent. The team was very responsive and accommodating when it came to customising the app to fit our requirements. Varun in particular was incredibly helpful and quick to assist whenever needed.
We integrated Lucent ‑ OTP Login & Notify into our Shopify store, Kaithari Studio, to provide a convenient login experience for our customers. The app helps us offer OTP-based customer authentication, and the customisation options are useful for matching our store requirements. The support team has been helpful during the integration process. Overall, it is a useful solution for Shopify stores looking to simplify customer login.
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