Single ‑ Video & Music
Single - Music, Video, & Memberships for Shopify
Rating
4.4
feedback
87
chart
#3,672
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
9%
-
Less than a year
44%
-
More than a year
41%
Reviews Summary
The reviews for this Shopify app, Single Music, are quite mixed. On the positive side, many users praise the app for its customer service, ease of use, and seamless integration with Shopify. Customers appreciate the features like live streams, fan engagement tools, and NFT capabilities. The support team is highlighted for being responsive, knowledgeable, and proactive in assisting users with setup and troubleshooting. Additionally, the app is commended for its reporting capabilities and ability to streamline digital sales and physical reporting. However, on the negative side, some users express dissatisfaction with the pricing structure, high fees, and limitations in configurability. Issues with delays in live streaming, complexities in discounts, and lack of responsiveness in customer service are also mentioned as drawbacks. Despite the mixed reviews, the app seems to have a strong focus on innovation and customer support, making it a valuable tool for many users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 25, 2024
This application is just a joke, at first everything looks great and easy to use, in addition, it should work super with shopify. Unfortunately, in a short time you realize that the fees are very high and the configurability is very low. - If you want to pay monthly SILVER plan then it costs you $50 + Fees per month, you get the ability to add 50h of videos and 500 hours of viewing (+1h for each active user), which when, for example, running a platform with workouts allows you to watch about 6h per month by one user if you have 100 ! - Plan prices: once set subscription prices, they cannot be changed ! If several customers bought a $50 plan, you want to reduce or increase it then you need to set up a new plan and current users will not be automatically assigned to it. - discounts: although the app is fully compatible with shopify you can only give a discount on your first order. If you have customers, and you would like to give them a discount, for example on black friday then you can't ! You can not renew the current subscription if it is active, you can not use the discount code. WHAT A JOKE ! - Livestreams: There is 25sec delay when you use your iPhone, this is realy a JOKE ! At the same time, streaming via instagram or youtube I have 1-2sec of delay. If you thinking about adding this app to your shopify store, think twice, it will be hard as f... to migrate your customers to another app once they are registered in this JOKE-APP
Thank you for your feedback on the app. We're sorry to hear you've had some pain points and we will actively be working to address the issues you've surfaced. While there will always be limitations for specific use cases, our team is standing by to assist you and to help find work arounds that best suit your needs. Thank you!
Nov. 12, 2024
This app is an absolute game-changer for fan engagement through Shopify. As a music manager with over 10 years in the industry, I've seen a lot of tools come and go, but nothing compares to this for integrating fans into the full experience. From live streams and selling merch to creative ways to interact with fans, it covers everything I could hope for. The features are seamless, well-thought-out, and honestly just make my job easier. It’s genuinely a lifesaver for anyone looking to build a connected, loyal fanbase. So grateful it exists!
Nov. 12, 2024
THE BEST EXPERIENCE I'VE EVER HAD WITH A COMPANY IN MY PAST 20 YEARS AS AN INDEPENDENT ARTIST!!! Superior customer service & Grade A technology!!! - The Neighborhood Diamond
Nov. 8, 2024
I have worked on three projects with Singles so far, and I am extremely satisfied with their customer service. Despite the numerous inquiries and requests I’ve made, their responses have always been quick and accurate. I really appreciate how reliable and attentive they are!
Nov. 5, 2024
Super easy to integrate & use. Took less brainpower from me than honestly any other app on shopify as long as you know your UPC!
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