Single: musicians & creators
Single - Music, Video, & Memberships for Shopify
Rating
4.2
feedback
55
chart
#4,850
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
5%
-
Less than a month
15%
-
Less than a year
45%
-
More than a year
31%
Reviews Summary
The reviews for the Single Music Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its excellent customer service, seamless integration with Shopify, and innovative features like NFT support. Users appreciate the ease of use, timely reporting, and the ability to sell digital and physical products effortlessly. The support team is highlighted as responsive, knowledgeable, and helpful, making the overall experience positive for many users. However, on the negative side, some users express frustration with bugs in the app, unexpected billing fluctuations, and issues with syncing orders and downloads. Pricing concerns, translation issues, and limitations in functionality like live streaming and subscription management are also mentioned as drawbacks. Despite these challenges, the majority of users seem satisfied with the app's performance and features, especially in terms of digital sales and reporting.
Highlights
Review RSS Feed
All reviews
Sept. 8, 2025
I posted a review like this once before, but I deleted it to give them a second chance. Unfortunately, after a year of use, this app is a JOKE! It looks like it 's being tested in production. - First of all, the price. I have the SILVER plan. In theory, it's $49/month, but in practice, with 150 to 200 memberships, the bills fluctuate around $250-350 per month. - Live streaming is an absolute joke, you have to use a third-party app, and 7/10 times the live stream will disconnect. - Adding videos and organizing them into collections. Here, you only have hashtags at your disposal, which you have to add manually under each video. If you want to create, for example, a training week, it requires combining tags in a dozen or so files. - Translation: some things are translated automatically, some are not. There is no way to change this. - Subscription price for the users. This is the biggest downside of this platform; once the price is set, it cannot be changed. You can only use discount codes, but they only work for NEW users. There is no way to compensate old users. I am glad that I will soon be migrating to another platform, because apart from the high cost of service, this one also costs a lot of nerves.
July 31, 2025
Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!
June 18, 2025
Great idea but there are so many bugs which makes this app really hard to use. For example, when you make a post about a video chosen from your library, the correct video plays on the "video tab" but on the "post tab" it plays a totally different video. There are many more small bugs which makes it hard to use.
Thank you so much for taking the time to provide feedback on the app. We really appreciate it. We're sorry to hear you had trouble. Our support team sent you an email and would love to assist you. We looking forward to speaking.
Nov. 12, 2024
THE BEST EXPERIENCE I'VE EVER HAD WITH A COMPANY IN MY PAST 20 YEARS AS AN INDEPENDENT ARTIST!!! Superior customer service & Grade A technology!!! - The Neighborhood Diamond
Oct. 24, 2024
The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please.
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