Fusion Body Art review for Sirge: AI Insights
July 21, 2024
Just poor support ,"il look into it" and then no replies We are still trying to remove "Additional details" after we removed the app and still no reply from dev We need the data removed or we will have to have Shopify step in
We sincerely apologize for the inconvenience and frustration you’ve experienced with our support and the issues surrounding the "Additional details" after uninstalling the app. It looks like there was a miscommunication on our end, and I’m sorry that you’ve had to wait. We understand your concern and have been actively working to resolve this. We have the engineering team working on this and escalated your issue to high priority. We are committed to resolving this as quickly as possible. I have reached out to you through multiple channels to ensure we connect and find a resolution as soon as possible. Given the time difference with Australia, there might be a slight delay in our communication, but please know that we are extending our hours of communication and are dedicated to addressing your concerns promptly. Your satisfaction is our priority, and we are committed to resolving this matter to your satisfaction. Please let us know if there’s anything else we can assist with in the meantime.
