Your E‑Comm Sidekick
Sirge - Facebook & TikTok Ad Tracking
Rating
4.6
feedback
43
chart
#885
All reviews
Rating Breakdown
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Sept. 8, 2023
Took a little over a day for my data to start showing up. But once it did, I had much greater visibility into how my ads were performing and which ads were under performing. This gave me the ability to "dial-in" my ads for better return on my ad spend. Would highly recommend this app to anyone looking to get a handle on their ad spend or ad tracking
It's great to hear that Sirge is helping you optimize and scale your brand, can't wait to see you grow even more!
Sept. 6, 2023
If i can put 0 stars i would. This is Absolutely the WORST app I have ever seen, and I am not talking about not tracking properly which it was completely off, I am talking about ERASING ALL THE ADS YOU HAVE PUT HARD EARNED MONEY IN AND ALL DATA GATHERED AND REPLACING THEM WITH BRAND NEW ONES. I was patient for a week with this mess for them to tell me they could not reverse it. On top of that they started publishing campaigns I did not plan on publishing and were on draft. An absolute mess, I don't even know how it's legal to mess up your ads and structure that much. BE CAREFUL with your data!!!
We're genuinely sorry to hear about the frustrating experience you had with our app. It's truly disheartening to learn about the loss of your ads and data – that's not at all the experience we want our users to have. Rest assured, we've taken immediate action to address this issue and prevent it from happening to anyone else. We understand the frustration and inconvenience this has caused you. We also want to mention that we tried reaching out to you to make things right, but unfortunately, we didn't hear back from you. If there's anything we can do to help or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is incredibly important to us, and we're here to support you however we can. Thank you for bringing this to our attention, and we appreciate your understanding as we work to improve our app.
Sept. 5, 2023
Elite customer service (Nolan/Jake) helped me get set up after getting a touch stuck early on (my fault). Excited to work with the team moving forward.
Happy to help you get set up and start using Sirge! Getting past any early hurdles is all part of the journey, and we're excited to work with you moving forward.