Sitejabber Customer Reviews for Shopify

Sitejabber Customer Reviews

Get reviews, traffic & customer leads for your store

Rating

4.1

feedback

19

Reviews

chart

#7,724

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    16%
  • Less than a year
    37%
  • More than a year
    37%

Reviews Summary

Sitejabber is a Shopify app that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the helpful and responsive customer service provided by the Sitejabber team. The review tools are described as simple and easy for team members to use, leading to less time spent moderating and resolving issues. Additionally, the app seamlessly integrates customer reviews onto websites, boosting trust and credibility for Shopify merchants. Users also commend the customization options and user-friendly interface of the app. However, there are negative aspects highlighted in some reviews. Some users express dissatisfaction with the pricing and limitations of the free trial, feeling that the app's business practices are predatory. Others mention issues with customer support, lack of intuitive user interface, and difficulties in managing reviews with certain pricing plans. Despite these drawbacks, users who have had a positive experience with Sitejabber emphasize its effectiveness in collecting reviews and the support provided by the team.

Highlights

Positive customer service and responsive team
Seamless integration of customer reviews onto websites
Pricing and limitations of free trial
Issues with customer support and user interface
Effectiveness in collecting reviews and support from the team

Rating Breakdown

  • 5
    47% (9 ratings)
  • 4
    11% (2 ratings)
  • 3
    5% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    37% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

March 21, 2024

Good service, very helpful teams. The review tools are simple and anyone on the team can jump on quickly. We spend less time moderating and resolving when we do get a low rating.

Using app

--

Total reviews

4

Average rating

4.8

5 / 5 Share

March 21, 2024

Sitejabber's Shopify app seamlessly integrates customer reviews onto my website, boosting trust and credibility. Easy customization and user-friendly interface. Highly recommended for Shopify merchants.

Store

Mudify

Using app

--

Total reviews

5

Average rating

5.0

5 / 5 Share

July 27, 2023

We first saw Sitejabber at a conference and started talking about what they offer. We had been with Trustpilot previously, and while those services were good, the price was too high and we could not continue using them. Sitejabber seemed to offer similar services at a fraction of the cost, so we continued our conversations after the conference was over. We signed up with plans to implement several services including product reviews and instant feedback when customers place an order, and we still have plans to add more. We have tied in product web pages with reviews, imported reviews from previous platforms, and added the overall company reviews on a web page for both SEO and customers looking for validation of our company. We are rolling out automatic posting of our positive reviews on social media and generating graphics we can use on other marketing. Periodic check ins with our account rep help keep things on track, and when I have mentioned problems, technical support has come through for us, resolving the issues quickly and efficiently. All in all, Sitejabber has been just what we needed, and several years after signing up we are still going strong.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2022

Sitejabber Delivered big time for us 5 Stars. 100%. We were a little hesitant at first do to the sales call approach of their business... but give them a chance. You'll be glad you did!

Store

Vokaal

Using app

11 days

Total reviews

8

Average rating

4.0

Developer Reply

We have your back! Thank you for trusting us and leaving us this awesome review.

1 / 5 Share

Sept. 11, 2022

Scammers. For one, they allow to bulk request reviews from the customers. Don't mention no limit of anything but when I uploaded the list, they only send out 50 reviews. For two, they supposedly "offer" a free trial but you won't be able to get a free trial until you schedule a call with them. They want to get you to commit to their services, so the trial is not really free. Their business is predatory, preying on the fact that 99% of the time only dissatisfied customers leave reviews, and they want you to pay to get reviews from satisfied customers. Scammers. Frankly, should be removed from the app store.

Using app

5 days

Total reviews

6

Average rating

4.2

Developer Reply

Thanks for reaching out, we appreciate the opportunity to clarify some things. We find the most successful trials are those where we speak to organizations first to discuss goals and highlight which features would be the most beneficial. There’s no commitment necessary and you can still continue to take full advantage of the features included in our free plan. Businesses get both positive and negative reviews so, whether you have a free or paid plan - what kind of reviews are given are of-course completely up to the business's customers. Businesses do find a lot of utility with our platform in the collection, monitoring, and distribution of reviews from their customers. If you have any further questions or concerns, please feel free to contact us at [email protected].

All reviews

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