SmartCustomer

Sitejabber has received mixed reviews from ecommerce merchants using the Shopify app. Positive aspects include the ease of reaching out to customers, engaging with their feedback, and the top-notch customer support. Users appreciate features like video testimonials, customer feedback tracking, and the seamless integration of reviews onto websites. However, negative feedback revolves around the lack of control in the free version, limited customization options, and issues with customer support and promised features not being delivered. Some users find the pricing of the pro plan to be too high for the features offered.