Sitejabber Customer Reviews
Get reviews, traffic & customer leads for your store
Rating
3.3
feedback
12
chart
#4,620
All reviews
Review RSS Feed
June 3, 2025
We thoroughly enjoy using Sitejabber and all of its features for our site. We have been able to reach out customers easily and get their feedback. The features provided by Sitejabber have made it easy to engage with our customers and their feedback, including video testimonials, reaching out to customers to solve issues, and tracking customer feedback with their analytics. The customer support and client services have been top notch and very responsive to us when there is an issue.
Jan. 10, 2025
The free version gives you no control over the emails, the scheduling, the frequency, the templates, ANYTHING! I don't know when emails are being sent, I can't see the email template, I can't edit the email signature... The only positive is that thankfully I got all 5 star reviews and the widget displays fine on my homepage. However, I was told yesterday that a customer left a review because they felt "harassed". I wish I could see or modify ANY kind of settings. Looking for a new app now.
March 21, 2024
Good service, very helpful teams. The review tools are simple and anyone on the team can jump on quickly. We spend less time moderating and resolving when we do get a low rating.
March 21, 2024
Sitejabber's Shopify app seamlessly integrates customer reviews onto my website, boosting trust and credibility. Easy customization and user-friendly interface. Highly recommended for Shopify merchants.
July 27, 2023
We first saw Sitejabber at a conference and started talking about what they offer. We had been with Trustpilot previously, and while those services were good, the price was too high and we could not continue using them. Sitejabber seemed to offer similar services at a fraction of the cost, so we continued our conversations after the conference was over. We signed up with plans to implement several services including product reviews and instant feedback when customers place an order, and we still have plans to add more. We have tied in product web pages with reviews, imported reviews from previous platforms, and added the overall company reviews on a web page for both SEO and customers looking for validation of our company. We are rolling out automatic posting of our positive reviews on social media and generating graphics we can use on other marketing. Periodic check ins with our account rep help keep things on track, and when I have mentioned problems, technical support has come through for us, resolving the issues quickly and efficiently. All in all, Sitejabber has been just what we needed, and several years after signing up we are still going strong.
Sept. 11, 2022
Scammers. For one, they allow to bulk request reviews from the customers. Don't mention no limit of anything but when I uploaded the list, they only send out 50 reviews. For two, they supposedly "offer" a free trial but you won't be able to get a free trial until you schedule a call with them. They want to get you to commit to their services, so the trial is not really free. Their business is predatory, preying on the fact that 99% of the time only dissatisfied customers leave reviews, and they want you to pay to get reviews from satisfied customers. Scammers. Frankly, should be removed from the app store.
Thanks for reaching out, we appreciate the opportunity to clarify some things. We find the most successful trials are those where we speak to organizations first to discuss goals and highlight which features would be the most beneficial. There’s no commitment necessary and you can still continue to take full advantage of the features included in our free plan. Businesses get both positive and negative reviews so, whether you have a free or paid plan - what kind of reviews are given are of-course completely up to the business's customers. Businesses do find a lot of utility with our platform in the collection, monitoring, and distribution of reviews from their customers. If you have any further questions or concerns, please feel free to contact us at [email protected].
Aug. 27, 2022
Disappointed with customer support. They promise a lot, but then after you've paid the yearly fee, they don't deliver. Would not recommend this service. Also I don't find the user interface very intuitive.
Hello. We’d really like to learn more about the expectations set and your experience. Can you please reach out to us at [email protected]? We’d appreciate the opportunity to turn things around for you.
Aug. 13, 2022
They have no understanding for what is required for eccomerce and reviews. Before we signed up, we had a few questions as we required certain services. They said they could do all of them. Once we signed up and started using these services we realised that none of what we needed was possible with Sitejabber. over $5000 AUD for what we could have paid judge.me for 2 apps and offered much more for less than $50 AUD per month. We obviously complained so they tried to do the word to offer what we were told that they could already do. Mind you this never occurred and it wasn't possible throughout our paid subscription. We complained again and they said out of all of their clients they had never had to do so much work. So blamed us. If they were honest from the beginning we wouldn't have signed up them. Lazy, unprofessional, and basically clueless when it comes to eCommerce and reviews. Frustrating and a waste of money and time.
Aug. 13, 2022
Do not use, even if this app was free or they paid me to use it. We paid $3500USD for their app, they promised quite a few options and none of them ever came through, reviews didnt show 50% of the time on our collection and product pages and they never did anything about it, we found out after 5 months, emails and chat and they never did anything.
Hey there, sorry to hear about that - it’s counter to what our customers normally experience. We’d like to learn more and discuss how we can make things right. Can you please reach out to us at [email protected]? We look forward to hearing from you.
April 19, 2022
We use Sitejabber to collect business and product reviews. We have been with them for over a year now and collected more than a 1k reviews. Their support is great and professional and Colleen with her team are amazing!!
WOO HOO! We’re thrilled to hear that we’ve been able to help your review count grow, that’s our goal every day. Thanks for sharing your experience with us. HiLife rocks!
June 4, 2020
I downloaded this app to my store in hopes that new reviews will get me more business. Unfortunately for me, there is a business by similar name who sells brushes. I have nothing to do with it. But since all these disgruntled women cannot be bothered to check that its a different business. They leave me 1 star reviews, each of them disputed with sitejabber, I have publicly and privately responded to reviews with increasing exasperation, requested authentication and disputed reviews because they are truly meant for another business, written emails to site jabber, guess what, I haven't heard anything back in the last 3 weeks. 3 weeks of no response, to anything. I would understand if it was 1 missed email or two.. 3 weeks of continuous requests and nothing. I wouldn't have reached out if those were reviews written by my customers, for my products , my service, but they're not meant for me.. then what is withholding this company from helping their patron? Are they lazy? Or they simply do not care? So if you are looking to not be helped, please download this app to your store.
Yikes! We’re incredibly sorry you had such an experience, and can’t imagine how frustrating this situation must’ve been for you. Can you please reach out to us at [email protected]? We’d love the opportunity to work with you to fix your situation.
Oct. 22, 2019
You do not have any option to control or manage reviews with a basic plan. But, pro is very expensive at $199.99/month. If you don't have high number of sales, then, how would you be able to pay such a high fee?