16 West review for Size Charts & Size Guide ‑ ESC

May 8, 2017

I followed the instructions on how to install the app and it didn't work. I contacted Shopify help and they said that I inserted it correctly and would work on fixing (re-coding) to see if that was the problem. They got back to me a day later and instructed me to contact the developers because it was a problem on their end. Once I contacted them, they replied and we exchanged a few emails to fix the problem. Evidently some changes had to be made to the code and I did insert the Size Matters code in an incorrect place. Matthew B. was very helpful with correcting this issue. Thanks!!