ESC Size Charts
The reviews are overwhelmingly positive about the app’s core purpose: creating and managing size charts is described as simple, fast, clean, and effective. Many merchants praise the app’s ease of setup, professional-looking output, flexibility for multiple products or collections, and the fact that it is free or very affordable. Support is a major strength in the positive reviews, with many users saying the team responds quickly, fixes installation or theme issues, and even customizes the app when needed. Several reviewers also mention that the app improves the customer experience by making product pages look cleaner and more organized. The negative feedback is concentrated around reliability and support. A number of users report that the app suddenly stopped working, the backend would not open, exports failed, or size charts disappeared after theme changes. These reviewers are especially frustrated by the lack of response from support, with multiple mentions of unanswered emails, inactive chat/phone lines, and long delays. A smaller set of reviews asks for more customization options, such as translating the size guide text, changing button styling and placement, adding images or measurement guides, and improving export or formatting features. Overall, the app is well liked when it works, but recent service and stability issues have caused serious concern for some merchants.
AVOID THIS APP. This app has not been working properly for the past few MONTHS, no response from the support !!
We have been a long time customer. Today we had a new launch and started getting customer messages asking why the size charts weren't up. So we started to research and it does appear this company is defunct. They don't answer emails, quick chats or phone calls. In fact, their phone number has been deactivated for the NY office. I understand businesses close, but as a Shopify Platinum Partner this is super disappointing. No heads up was given so businesses could pivot and find a new solution for their company.
The App is suddenly not working. Have send several emails to the team. Nobody is responding. Why is this happening ?
The app backend is not opening , have emailed support , no reply in 72 hours
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