ESC Size Charts
Size Charts For Your Shopify Store
Rating
4.4
feedback
584
chart
#1,756
All reviews
Rating Breakdown
Review RSS Feed
April 10, 2025
Terrible customer support, I used the paid plan, their app is full of bugs, some of the images you upload may not show, the export does not really work, it exports only the table section , so if you have a picture included in your size chart, sadly you have to leave that behind, and EVEN after you export your charts, you CAN NOT import them back to the app ! because the app does not support it's own exported file ! contacted them and asked them to help me with that, it's been 3 days, still no reply! they said it's a bug. and i'm still unable to import any charts. the table size and design is terrible and limited and full of issue, they all just ignore and ghost you and waste your time. After sending them 10 emails, ended up uninstalling the app and using another size chart plugin. it's just a waste of money I absolutely don't recommend.
April 10, 2025
Terrible customer support, I used the paid plan, their app is full of bugs, some of the images you upload may not show, the table size and design is terrible and limited and full of issue, they all just ignore and ghost you and waste your time. After sending them 10 emails, ended up uninstalling the app and using another size chart plugin. it's just a waste of money I absolutely don't recommend.
Oct. 7, 2021
This app messes up with FB ads and you'll don't get any sales because you can't verify this app's domain on FB ads. Do not install this app unless they solve this problem. I was getting 40 sales a day, but due to this error, FB can't track people and I'm getting 5 sales a day only.
Thanks for your review - I understand you're in discussion with our customer support team who are looking into resolving the issue with you. Best Eastside Co
April 9, 2020
não consgio fazer instalarkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
I'm sorry you weren't able to install the app. Estamos aqui para ajudá-lo. Our support team will email you. If you need help in Portuguese that is no problem. Thank you Eastside Co
Jan. 15, 2020
I tried this app to help me add hassle free size charts to my products, but it's not clear as to how to do this, other than add tags that match, well I tried that and still no size chart even though I saved it.. it's nowhere to be found in my store. HUGE hassle.
Hi It looks like you've pasted the code into the wrong place. Easily resolved, however! Please remember we have a support team for exactly these situations, but they can only help you if you contact them first. They've sent you an email. Just respond to their message and they'll get the size charts sorted for you, hassle free. Once it's sorted, if you could update your review to reflect that, it would be wonderful. Kind regards Eastside Co
Jan. 1, 2020
This App is not easy to operate deleted right away. So many other apps are better for beginners. I do not recommend this one.
We're sorry you weren't able to install the app as easily as you were hoping. We've designed it to be as easy as possible to install the app, plus we have a support team who can help if you get stuck and need assistance. All the best Eastside Co
Oct. 28, 2019
It's not working how it's supposed to! I have 2 size charts showing up on every product page. It's very frustrating.
Hi there! It looks like you inserted the code into your theme twice, hence the size charts showing up twice. However, our support team have emailed you - if you'd like some help, they're ready and waiting so just reply to the email and we'll get the app up and running on your store in no time. Best Eastside Co
July 16, 2019
Hassle free my A$$, this is not an easy install, it glitches out constantly, importing tables doesnt work so when you try to manually create a table there is no way to add additional fields. Trash
Hi - sorry to hear you've not had a good experience with the app. We normally have exceptionally good feedback about Size Matters so we'd like the opportunity to explore further. We have a support team who can assist - they've sent you an email; if you liaise with them they'll be able to get it up and running for you no problem and ensure it is hassle free! Best Eastside Co
July 12, 2019
Fuckin app asfaghwrsthadfgadfgsdhshdhdhshsfhgsfhgsfgsssssssssssssssssssssssssssssssssssssssssssssshgfghfhfhgfbn
Hi As a business that prides itself on excellent customer service, we find reviews like yours extremely frustrating. It's unhelpful, and doesn't give us an opportunity to rectify any issue you may be having. Review ratings are important to us and leaving a one star review that consists of swearing isn't very constructive. We've checked our systems and can't see any record that you've contacted our support team. If there is anything we can do to help, please let us know. Eastside Co
June 18, 2019
It does not work at all in the default theme of "Debut". Would you please tell me why? I think you should give us an option to choose which product to insert your code!
Hi - our support team have contacted you - please respond to their message so they can solve your issue to get this one star review turned into a five star! Kind regards Eastside Co
April 2, 2019
Followed all the instructions and it still wont appear on my site. It also start causing the other apps to glitch
Hi, Thanks for writing a review - I'm really sorry you've not been able to successfully install the app. Our support team have sent you a message with further instructions to help you get it up and running; however if you prefer, we can install it on your behalf if you grant us access to your store. Kind regards Eastside Co
March 17, 2019
couldnt install reached out to support no answer yetcouldnt install reached out to support no answer yet. wont install
Hi, I'm sorry you had issues installing our app. Our support hours are Monday to Friday, 9am to 5pm (UK time). As your request came in outside of these hours we weren't able to respond immediately, but one of our team will be in touch to help you get set up today.
Feb. 2, 2019
It would be a good app if it worked, but I tested out on the Debut theme (auto-installation) and could not get it to show on the site. I also checked the code, which had been auto-installed correctly.
Jan. 17, 2019
I DONT LIKE IT, ITS NOT FRIENDLY AND MAKE THE PROCESS SLOW . IT WAS BETTER BEFORE THE ACTUALIZATION.
Dec. 16, 2018
WHAT THE F**** IS THIS SH**???? WHAT THE F**** IS THIS SH**???? WHAT THE F**** IS THIS SH**???? WHAT THE F**** IS THIS SH**????
Oct. 29, 2018
For me, this app was SUPER slow. It was just setting there waiting for their server, not yet stared
Oct. 27, 2018
For me, this app was SUPER slow. It was just setting there waiting for their server, which meant it would not show up on my store for a long time too.
Aug. 21, 2018
I've reached out several times and the support help email button doesn't work. I need installation for my theme.