SKU IQ for TikTok Shop or POS
Real-time product and inventory sync with TikTok Shop or POS
Rating
4.1
feedback
155
chart
#947
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
12%
-
Less than a month
32%
-
Less than a year
52%
-
More than a year
1%
Reviews Summary
The reviews for the app are mixed, with both positive and negative feedback. Positive aspects include seamless integration, good customer service, and ease of syncing data between platforms like Shopify and TikTok Shop. Customers appreciate the quick resolution of issues and the helpful support team. On the other hand, negative reviews mention issues with compatibility, billing problems, lack of refunds, and difficulties in syncing inventory accurately. Some users faced challenges with connecting their POS systems and experienced unresponsive customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 20, 2024
We seem to regularly have issues with the stock and order syncing between TikTok shop and our shopify store. SKU IQ says everything is working as normal but some orders just go missing and stock is regularly at different levels across the platforms.
June 13, 2024
Easy setup and looks like this app is gonna be really useful in keeping all my records in one place! Marjorie helped with the onboarding process and made it simple and easy.
Thank you so much for your positive feedback! We're thrilled to hear that you found the setup process easy and that SKU IQ is helping you keep all your records in one place. It's wonderful to know that Marjorie was able to make your onboarding process simple and easy. We will definitely pass along your kind words to her. If you have any further questions or need assistance as you continue to use the app, please don't hesitate to reach out. We're here to support you!
June 11, 2024
We Canceled the app and they continued to bill us. Unacceptable.
We apologize for the inconvenience you experienced with billing. After investigating, we found that you uninstalled the Shopify app but that's not where billing was originating. Since we did not receive a cancellation request via email or the cancellation form on your dashboard, the billing continued. To resolve this, we have issued a refund for the most recent charge and have canceled your account moving forward. We hope this helps to rectify the situation. SKU IQ values your business and we're sorry to see you go. We wish you all the best in finding the perfect inventory management solution!
May 24, 2024
The system seems to integrate well. The customer service was good and onboarding was smooth.
Thank you for sharing your experience! It's wonderful to know that the system integrates well and that our customer service and onboarding process met your expectations. We're here if you need anything else!
May 21, 2024
A very seamless set up - and when we experienced some issues due to a Tik Tok Update, the team worked so quickly to resolve our problem!! Great customer support from Sergio!
We're delighted to hear about your positive experience with SKU IQ and our customer support team, especially Sergio. It's great to know that the setup was seamless and that we could quickly resolve the TikTok update issue for you. Thank you for your feedback!
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