SKU IQ for TikTok Shop or POS

We’re very sorry to hear about your frustrations and absolutely understand how disruptive this must have been for your business. According to our records, the repeated Clover disconnections you experienced earlier this year were caused by a rare authentication token issue. That issue was resolved in June, and from what we can see, your Clover connection has remained stable since then without further disruption. We also want to clarify that SKU IQ does not add new items to your inventory. It syncs existing data between Clover and Shopify, and when the connection was unstable, some quantities may have appeared inaccurate. Based on our records, this behavior has not recurred since the token issue was fixed. If you are still experiencing quantity issues please let us know immediately! Since we haven’t received any new support requests from you since the ticket in June, we’ve assumed things have been running smoothly. If you are still experiencing disconnections or inventory discrepancies, we absolutely want to know so we can help. Our team will be reaching out urgently to confirm that everything is working properly and to better understand your concerns. We sincerely value your feedback and would like the chance to make sure SKU IQ is delivering the stability and value you expect.

We’re truly sorry to hear about the ongoing inventory syncing issues you've faced and understand how frustrating this must be, especially when it affects your orders and customer experience. This is not the standard we hold ourselves to at SKU IQ. After reviewing your account, we found two support tickets submitted since March regarding syncing discrepancies. In both cases, our support team reached out with questions to clarify your integration settings, but unfortunately did not receive responses. As a result, we were unable to proceed with troubleshooting and the tickets were left unresolved. That said, we’re not dismissing your concerns. Based on your description, there is a high likelihood that another inventory management app may be conflicting with SKU IQ and reversing intended sync behavior. We’d like the opportunity to investigate this with you directly and implement a lasting solution. In case that is NOT the case, we've also involved our engineering team to see if they can isolate anything going wrong at our software level and address it promptly. Our support team is actively trying to reach you, and we’re committed to resolving this matter urgently. Please respond to our latest outreach or contact us directly at [email protected] so we can work together to get your inventory syncing accurately. Thank you for sharing your experience. We hope to regain your trust. UPDATE 6/17: We've released a hotfix that should resolve any syncing issues on your account if it was originating on our end. If you continue to have issues we need to speak urgently to find out what third party app may be in conflict.

Thank you so much for your kind words and for sharing your positive experience, even after moving on from SKU IQ. We're incredibly grateful for the opportunity we had to support your business and are thrilled to hear that our team made a lasting impression. Customer satisfaction truly is at the heart of what we do, and it means a lot to know that came through in your interactions with us. If your needs ever change, we’d be more than happy to welcome you back! Wishing you continued success in all you do.

We're really sorry to hear about your frustrating experience and want to help resolve this as quickly as possible. However, after a thorough search, we were unable to locate your account in our system. It's possible there may be a mix-up with another app, as SKU IQ provides direct integrations between POS and eCommerce platforms, and we’re careful to ensure users have full control over their subscriptions and cancellations. To assist you right away, please reach out to us at [email protected] with the email associated with your SKU IQ account or any relevant information. We take feedback seriously and are committed to ensuring a smooth experience for every user — even in cases where there may be confusion or mistaken identity. Thank you, The SKU IQ Team UPDATE: We were able to locate your records and see that we sent instructions to uninstall the Shopify app which is where the billing happens in November of 2024. This email was opened the same day. In order to halt billing for services paid for by Shopify marketplace billing, the Shopify app must be uninstalled. It seems this didn't happen until recently and that is the reason for the continued billing. We're sorry for the inconvenience but can confirm that the billing should not continue.

We're truly sorry to hear about your recent experience and understand how frustrating it must be—especially during peak season when your business needs to run at full speed. Please know that we take your concerns seriously and are actively working to resolve the issues you've raised. We’ve been trying to connect with you to move things forward, and it looks like we've had a bit of trouble reaching you. If you’re able to respond to our latest outreach, we’re standing by and ready to assist as quickly as possible. Your satisfaction and success are incredibly important to us, and we’re committed to making things right.