SKU IQ for TikTok Shop or POS
Real-time product and inventory sync with TikTok Shop or POS
Rating
4.0
feedback
162
chart
#208
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
7%
-
Less than a month
22%
-
Less than a year
65%
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More than a year
5%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the customer service provided by the app, with specific mentions of helpful and patient representatives like Teshanie and Marjorie. Users also find the app useful for syncing Shopify products with platforms like TikTok Shop and Square, making inventory management easier. However, there are also negative aspects highlighted in the reviews. Some users experienced issues with syncing orders and stock between platforms, leading to lost money and product. There are complaints about billing problems, lack of refunds, and difficulties in canceling subscriptions. Additionally, some users found the app to be confusing and unreliable, especially when it came to integrating with POS systems like Square.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 14, 2024
At first when using this app, inventory values weren't changing, but that was an issue on my end in not changing a setting on Clover. After doing so (with assistance from the SKUIQ support) I have been loving this app for keeping up with my orders and keeping inventory values correct. I highly recommend this app if you use Clover and Shopify together.
Sept. 12, 2024
EDIT 9/12/2024 - There have been so many issues in the last two and half months that have not been fixed - I have two products that are best sellers and they consistently DO NOT update in tiktok showing low or out of stock. Customer Service continues to tell me that I am making changes on the Tiktok side and I am not. Recently I've been losing money because orders are being refunded to customers because the shipping info doesn't sync back to TTS even though in most cases the item has already been delivered. Losing money AND product. Cool. I also have a prblem with new items uploading namely, they aren't. Look elsewhere. ORIGINAL REVIEW - This app has saved me so many times and makes this whole process not so bulky and chaotic. TESHANIE IN CUSTOMER SERVICE IS AMAZING. Super helpful, has stayed with me multiple times on chat to make sure my problem gets resolved and I so appreciate that.
Update 9/12/24: We are very sorry to hear you have experienced such persistent issues. Our support team is dedicated to creating the best experience possible, and it seems like we missed the mark. We thank you for your feedback and are investigating the related cases to do everything we can to create a better experience in the future. Thank you for letting us serve your business and for your honest feedback. Original Response: Thank you for your kind words! We're so glad that SKU IQ has been a reliable tool for you and helped streamline your process. Teshanie will be thrilled to hear your shoutout! We’re proud to have team members like her who go above and beyond to ensure our customers' success. If you ever need more help, don’t hesitate to reach out—we’re here for you!
July 15, 2024
I was able to sync my Shopify products right away and their customer service is amazing. Any time I've had a question or concern, they replied right away with every intention to help me solve my issue. Very satisfied with this app.
Thank you so much for your wonderful review! We're thrilled to hear that you were able to sync your Shopify products seamlessly and that our customer service team has been there for you whenever you needed help. Your satisfaction is our top priority, and it's great to know we're hitting the mark. If you ever have more questions or need further assistance, we're just a message away!
July 11, 2024
Great app. I had a complex problem to solve but one of their customer service representatives (her name is Teshanie) did a great job helping me to solve it and also has shown a lot of patience because it was one of those problems where you don't really know what to do but we were working together to solve and it has been solved successfully. I would recommend. The app saves a lot of work too and as we know time is money.
Thank you so much for your positive review! We're delighted to hear that you find SKU IQ to be a great app that saves you time and effort. It's wonderful to know that Teshanie was able to assist you with your complex problem and that her patience and dedication helped resolve the issue successfully. We pride ourselves on providing excellent customer service and support, and your feedback is truly appreciated.
July 11, 2024
This app can be confusing but when you take you time and do it like you should, the Sku IQ can be a great asset to your business. I was stuck for a little bit but i was able to get fast help By Ms. Teshanie, Man i was goign through but she was able to fix what ever needed to be fix on her end. Thank God!
Thank you for your feedback! We're glad to hear that SKU IQ is proving to be a valuable asset to your business. We understand that getting started can sometimes be a bit challenging, and we appreciate your patience in working through the setup. We're thrilled that Teshanie was able to assist you promptly and effectively. Our support team is always here to help ensure everything runs smoothly for you.
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