SKU IQ for TikTok Shop or POS

Thank you for bringing your concerns to our attention. We apologize for the inconvenience you've experienced with the sync functionality and the app update instructions. Your feedback is valuable to us, and we want to address your issues promptly to improve your overall experience. We're sorry to hear that you've found our support response time to be slow. We understand the importance of timely assistance, and we're actively working to improve our support processes to provide quicker and more efficient responses. Regarding the billing tier increase, we want to assure you that our intention is not to charge you unnecessarily. We value our customers and aim to provide transparent pricing based on the features and services you require. We'd be more than happy to review your billing details and make sure you are on the most appropriate plan for your needs.

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the issues you encountered and the lack of timely assistance you received. This is certainly not the level of service we strive to provide to our valued customers, and we appreciate you bringing this matter to our attention. Please be assured that we take your feedback seriously, and we are committed to addressing the problems you've mentioned. Our team is already aware of your situation, and we will be reaching out to you promptly to discuss the specifics and work towards finding a resolution that makes things right! Once again, we apologize for the inconvenience you have faced and the lack of satisfactory assistance. We value your feedback as it helps us identify areas for improvement, and we are committed to making the necessary adjustments to ensure a more positive experience moving forward.

We are terribly sorry to hear that we have failed you and thank you for taking the time out of your day to share your experience with us. Your feedback is extremely valuable and we take it seriously. We have researched your case and found that payments were being handled directly via Shopify's app market which is why we could not assist with your cancellation. We will try to make these differences clearer in the future to avoid confusion and frustration for our customers. Regarding the product issues you experienced, we have reached out and would love to hear more details so that we can work to make it right, or at least prevent this from happening in the future. Thank you again for your feedback and we do apologize for such a bad experience. Update: We tried to reach out to you several times but haven't heard back from you. Please let us know if we can help to resolve this issue.