Bling My Baby LLC review for Sky Pilot ‑ Digital Downloads

I would luv to give zero stars if I could. It's not as user friendly as they say. If you're not familiar with tech like me I definitely, definitely would not use the Sky Pilot app. Every time I reach out to customer service, I tell them I'm not tech savvy and they chat back or leave messages like I'm a tech support specialist..and they are very vague with their instructions. It's so frustrating because they give these hard to understand instructions and I have to reach out to them again and ask for easy to understand answers. Then some of the answers aren't correct and I'm sent on a wild goose chase to get the answers I need. When chatting with the reps it takes them so long to respond back with an answer to my question, 3 to 4 minutes. I asked one rep why it takes them so long..he said they are helping several people at once. I was on a chat for over 2 hours and my question still wasn't answered. I am a patient and considerate person however as a business owner dealing with Sky Pilot and Shopify, I've lost money and I'm sure clients as well. I'm not blaming the reps as much as I'm blaming the business..because the representatives are probably overwhelmed and overworked. I have had such bad experiences, and tears of frustration. It's been unbearable and unbelievable.