Biome4pets review for Sky Pilot ‑ Digital Downloads
Oct. 26, 2025
too complicated, all I wanted to do is send a pdf to a customer on shopify, but there is no ability to attach a file to a customer email. Shopify suggested Sky Pilot, which wasted 2 hours of my time, on wix you can just attach the pdf in the custome inbox .....
Hi there, We’re sorry to hear you had a frustrating experience. Sky Pilot works by providing a link to a download page in the email, rather than attaching files directly to customer emails. This approach is based on Shopify’s proxy system and is clearly outlined in our documentation and demo store. We also reached out to you via chat to offer assistance, but didn’t hear back. We’d be happy to help you set things up correctly and guide you through the process, so your customers can receive their PDFs without issues. Please reach out to us directly, and we’ll do everything we can to turn your experience around. Best, Shop Circle Team
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