SPL TikTok Shop Integration
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Frank was a great help in solving an issue we had for a while that was unsolved for a while!
I only signed up for the free trial and uninstalled the app during the trial period because I decided not to continue using it. Despite that, I was still charged for a monthly subscription afterward. The subscription terms and cancellation process were not clear enough, and I did not expect to be billed. This was a very disappointing experience, as I ended up paying for a service I had already stopped using. I hope they improve the transparency of their subscription and billing process to prevent this from happening to other users.
Hi, I am sorry about the confusion with the charge after your trial. Charges started during a trial are billed by Shopify on its own cycle, which is why this one landed after you had already uninstalled. Our team has issued a full refund and emailed you confirmation, and I am sending the receipt across separately so you have it on record. I really want to resolve this in a professional manner.
Frank was very helpful, I had a really hard time knowing what to do on my own and he was patient with me and helped me understand everything step by step. He really took his time. This meant a lot to me, I am very thankful.
Excellent support from David today.
Frank is very helpful and he solved all my problems regarding my Tiktok account ! I recommend this app if you use Tiktok for your business! Thank you !!!
Urooj was great she helped me alot a superstar
Frank, did a good jog and make things simple
Ayesha bardzo nam pomogła i bardzo dziękujemy
thanks rizwan urooj for the good support
Thank you, Ayesha. Great help. B-Cart Wholesale
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