TikTok Shop Integration — SPL
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I only signed up for the free trial and uninstalled the app during the trial period because I decided not to continue using it. Despite that, I was still charged for a monthly subscription afterward. The subscription terms and cancellation process were not clear enough, and I did not expect to be billed. This was a very disappointing experience, as I ended up paying for a service I had already stopped using. I hope they improve the transparency of their subscription and billing process to prevent this from happening to other users.
Hi, I am sorry about the confusion with the charge after your trial. Charges started during a trial are billed by Shopify on its own cycle, which is why this one landed after you had already uninstalled. Our team has issued a full refund and emailed you confirmation, and I am sending the receipt across separately so you have it on record. I really want to resolve this in a professional manner.
Pésimo, no lo descarguen, te dan pruebas “gratis” y aunque canceles antes de que se cobre acabando esa prueba gratis, te cobran, yo les informe del tema, me dijeron que me informarían más del tema y aún no me reembolsan mi dinero
Thank you for your feedback and sharing your experience. A member of our support leadership team has reached out to you over email, and is eager to work with you.
ineffective
Thank you for your feedback. A member of our Support Leadership team will contact you shortly to address your concerns.
Worst experience ever, customer service is horrible, paid for the $150 monthly plan. The app has a lot of bug. when you reach out for customer service, it took over a MONTH for them to get back to you, and when they do, they dont answer you questions, they dont seem to know what they're' doing
Hi - I’m just following up on our conversation a few weeks back regarding you setting up our TikTok Shopify App. Did you get a chance to see my previous emails yet? If you need any assistance with setting it up, I’m here to help. Thanks CTO-TikTok Shop Connector-SPL
I installed this app and had a few minor questions. I spoke with two support representatives, but unfortunately, neither of them had basic knowledge about Shopify. Because of this, I decided to uninstall the app. Overall, the app does not offer much more functionality than the standard TikTok app. Also is the price total expensive. For that what he offer.. if you send out in different markets you need to have more shop connections and they can only connect one shop per market.
Hi Ramen - I’m just following up on our conversation a few weeks back regarding you setting up our TikTok Shopify App. Did you get a chance to see my emails yet? If you need any assistance with setting it up, I’m here to help. Thanks CTO-TikTok Shop Connector-SPL Update: Thank you for your feedback. We’d like to clarify that the issue regarding older TikTok orders syncing was thoroughly investigated and has already been resolved by our team. We connected with you multiple times to address this and confirmed that the app is currently functioning correctly on your store. We always take concerns seriously and make every effort to resolve them promptly. In this case, support was provided and the matter was successfully handled. If there are any new or outstanding concerns, we’re always available to assist. If your experience has improved since the resolution, we would appreciate you considering updating your review to reflect the current situation.
This started off so good: Love the interface and the AI mapping function! But there were a number of issues and customer service was way too slow and unresponsive. The main issue was that it kept feeding through old TikTok orders on a daily basis (very old ones, that had already been fulfilled and completed). We had to nag to get help and most issues remained unresolved and even unacknowledged.
Hi Martin - I’m just following up on our conversation a few weeks back regarding you setting up our TikTok Shopify App. Did you get a chance to install it yet? If you need any assistance with setting it up, I’m here to help. Thanks CTO-TikTok Shop Connector-SPL
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