Smart RSS Feed
Generate RSS/Atom Feeds of Products, Collections and Blog
Rating
3.5
feedback
21
chart
#1,068
All reviews
Rating Breakdown
Review RSS Feed
June 19, 2024
Created Pinterest pins blazing fast, very simple and straightforward!
Thanks a lot for your appreciation!
June 17, 2024
very bad support
You had raised ticket #2482 on 16 Jun at 8:00 PM ET enquiring about a feature. We responded within 24 hours on 17 Jun at 4:44 PM ET clearly stating that the said feature was not available but we shall explore its feasibility. You should have checked the status of your ticket before posting a negative review about our support https://webmarked.freshdesk.com/a/tickets/2482
Nov. 19, 2023
This is an update to my original review of this product (shown below). I am changing my rating from 1 star to 5 stars due to a response from the "powers that be" for this app. It appears that I am the fault of the app malfunctioning due to some unintentional changes to some of the node settings. The repairs have been made and this app is working as it was intended to work. My thanks to the Smart RSS Feed personnel for their explanation of what was wrong, why it happened, and correcting the issue. Original Rating: Although the concept of this app is good, the customer service/tech support behind the product is either extremely slow or non-existent. One would think that if they were serious about a fee for this app that they'd take better care of the issues that this app has, such as this: "This page contains the following errors: error on line 14 at column 14: error parsing attribute name Below is a rendering of the page up to the first error." I've been waiting for 10 days for some response to my support ticket with literally no action from this app's support personnel. I'll give it a few more days, but I'm not going to keep this app if no one is going to maintain and service their customer base. IMO? Shoddy management If a response and fix are provided within the next 3-5 days, I'll consider updating this review to a better one. However, based on my current experience of this app's management, I'm not too hopeful that that's going to happen.
The issue associated with RSS feed on your store has been resolved. Due to some node name changes made by you, the RSS feed became invalid and the error showed up. We have restored the default value. Once you reinstall the app, the feed should work fine. Please don't make any changes to node names. Your ticket went unanswered because you had provided incorrect store URL. We get lots of spam tickets daily and verification of store URL is an approach we use to filter out such tickets. If you run into any further issues, please let us know.
Nov. 16, 2023
Was working well, but it's not working any more and I can't get anyone from support to respond to me.
We had replied to you on November 11 where we had asked for the Pinterest URL of your store for further diagnosis. Kindly check your Gmail Inbox. We are still awaiting your response.
Oct. 12, 2023
A good idea to have such an App, but I didn't get any response from the developer when I needed help for a second time, hence I can't recommend it.
Aug. 26, 2023
This app is a life changer for me. Just created tones of Pinterest Pins in one click. Really like it.
Thanks for the awesome review. This would motivate us to put in more efforts.
June 17, 2022
No suport like everyone else has complained about. I've emailed, opened a ticket and no response. It's decent but no support so I can't use it.
May 15, 2022
The app itself is grate but in terms of support I have an open ticket since March (it's middle of May already), and no own ever replied... https://i.imgur.com/XTCl1xz.png. You guys should give support as good as your product, because otherwise you saw the branch you sitting on.
Apologies for this. We somehow missed your ticket. We have fixed the issue WRT your store. The title in RSS feed now contains both English and Hebrew characters.
March 18, 2022
the app is good, but the support is terrible, I've been trying for support for more than 7 days, and I still haven't been answered. o app é bom, mas o suporte é pessimo, estou a mais de 7 dias tentando suporte, e ainda não fui atendido.
Apologies for the inconvenience, but your last 2 mails dated March 17 landed into our spam folder. You can confirm this by opening the screenshots below. We occasionally check our spam folder that's why the delay in response occurred. Before this, the last we received any communication from you was on 18 December 2021, which we had timely replied back. https://www.webmarked.net/wp-content/uploads/2022/03/Screenshot-from-2022-03-18-19-03-29.png https://www.webmarked.net/wp-content/uploads/2022/03/Screenshot-from-2022-03-18-19-03-13.png Now coming to the issue, you have selected Facebook Instant Article specfic RSS feed. Here the image is loaded inside content:encoded node, as per requirement. Also, FB doesn't accept price in Instant Articles. We are going to share further details via email.
Oct. 29, 2021
Working to troubleshoot issues i have been having. Helpful application and hoping the support is a helpful as well.
March 16, 2021
Excellent app - simple to use and works perfectly. Customer service is top-level too. Helpful, friendly and prompt!
Sept. 10, 2020
Cette application m'a permis d'envoyer plus de 1000 produits sur pinterest !! Longue vie à cette app !
Sept. 10, 2020
J'utilise cette application sur plusieurs shop pour gérer les flux pinterest et j'en suis absolument satisfait, la note 2 étoiles n'est pas mériter !
July 16, 2020
Only 49 pins uploaded to one board. None of the other boards populated with products from individual feeds.
June 24, 2020
That's what I need, auto feed from shopify to pinterest. Thank you. Easy to setup and affordable. good
March 4, 2020
Like any app, there are a few tweaks that are needed but Dayum what a difference this app has made for my Pinterest traffic! Messed around with trying to add RSS Feed myself and then found this app. Easy to setup and affordable. Highly Recommend
July 20, 2019
I find this app great, it's awsome! I've made an RSS Feed file to my Pinterest and it's working very well!!!
Oct. 7, 2018
This company is no existence, I wrote them three messages; with three different questions. The application has a lot going on, I did not want to deal with any redirects, blocked urls, or domain errors if I decide not to go with the app. I waited 13 days, and I did not get one reply. I checked my emails: junk folders, indox, and even there hosted site email. You need customer service to run a business. Good luck
March 22, 2018
Got this to create RSS feed for blog. It would be better if the chronology were correct. Aren’t really any other options. Prior to Shopify, I created feeds manually in a text editor. Very tedious. Surprised Shopify implementation is broken, creating a need for third-party app.