Sherpas: Smart SEO
Drive traffic and sales through improved SEO and page speed.
Rating
5.0
feedback
1,379
chart
#349
All reviews
Rating Breakdown
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April 23, 2022
Exceptional Customer Support! Had an issue when I needed to uninstall the app from one of my themes and Customer Support responded promptly & professionally with everything I needed to solve the problem.
April 20, 2022
Bu uygulama gerçekten mükemmel. Her konuda yardımcı oldular. Canlı destek anında cevap vermektedir. Özellikle Rado'ya teşekkür ederiz.
April 19, 2022
I worked with Rado, who was extremely knowledgeable and more than helpful! Absolutely Outstanding app!
April 18, 2022
Having just purchased this I asked for some help from support and wow they didnt just tell me what I should do and point me to articles but actually checked things for me and implemented them too. I had Lina and she couldnt have been more helpful. I really was super impressed by the level of support and service. Def 5 stars and really pleased to have some of my google warnings fixed immediately by lina and the rest she advised me what I had to do (add in my SKU numbers etc)
April 13, 2022
Rado is an absolute star! We had a couple of installation issues with the app and he assisted us immediately. Highly recommended!
April 12, 2022
The person helping me set up (Lina) was AWESOME! It seems fast and efficient and looking forward to using it.
April 12, 2022
The support team did an excellent job with my store, I truly appreciate their time and effort. Thank you.
April 11, 2022
Great results after one month and the best support I have ever experienced! Shopify is a hard platform to crack as far as product SEO goes, but these guys will sure help with that.
May 18, 2022
I started to use this app for a month now and nothing shows any results or how it is helping my website, when contacting customer service they took a LONG time to reply to my questions and didn't even reply to one of my questions about a overpayment and I had to go the shopify for the answer who then contacted the customer service team to get a reply and customer service team didn't even reply to me at all. Find a better app that will help you and reply to you. Now getting harrast by Milen about me not contacting them when they are aware of why I deleted their app. I was actually charged twice and it was more than the .46c you say it is , as I was on the one of your plans.. and there was no reply from your company for 4 days so I went to shopify. 2 months on since I have had this app and they were still messaging me, Most companies message you once or twice and then give up- not this company still continued for 2 months, no wonder I didnt reply.
Hi Ingrid, Your support messages were received during the night because you are in Australia and we are in Europe. Our support staff replied first thing in the morning to your questions. Nowhere you mentioned an overpayment, you just said that you do not understand what the app is doing and that you want a refund. In any case an overpayment is not possible because all billing goes through Shopify. So our support replied that you will be refunded and then took the matter to Shopify because it was only $0.46 that we had to refund and for some reason we could not do it from our dashboard. I guess because it was less than a $1. And while the discussion with Shopify was unfolding you left us a 1-star review. Since then I have sent you several messages and tried to call you to explain that these $0.46 will be refunded. I did also mention that we can help with anything you do not understand about SEO, and for free. But you just ignored my messages. I believe this is highly unprofessional and that it's not us who deserve the bad review in this situation. Anyway, bottom line is your $0.46 has been refunded and now that we are 100% certain that you are just ignoring us, rather than us not being able to get in touch with you, you will not be "harassed" by our team anymore. Good luck with your business!
April 6, 2022
So far no issues, support very responsive and willing to help fix issues if found, would recommend *****
April 4, 2022
Above and beyond customer service! This app is extremely intuitive. I searched high and low for a good SEO app, and this one finally worked. I'm very excited to keep using it. A critical element in our Shopify app stack!
April 2, 2022
great support Helped me set it up and fixed bugs. Nice, factual and fast. We recommend! The app is also convincing.
March 29, 2022
one of the most powerful apps that I've used the functionalities of the pro plan is exactly what I was looking for
March 28, 2022
Very good SEO Optimization App and also, the service and assistance provided by the SmartSEO team for setting up the app was excellent
March 24, 2022
she was very helpful and exceeded what I asked of her appreciate all she has done would definitely recommend
March 24, 2022
This app was great for helping us manage the SEO on our website. Their customer service was really helpful any time we had a problem.
March 20, 2022
I've had many SEO optimization apps over the years and this is by far the best and easiest to use. Also the support is amazing, super quick to respond and makes sure the app is installed correctly for you.
March 19, 2022
Great support. They have been very helpful when I needed them and my problem has been resolved although not their fault.
March 18, 2022
good customer service and efficient . Resolved my problem really fast and Rado was super freindly. Thanks
March 16, 2022
Great app, very simple to use and customer service is very incredible. They fixed an issue for us in olny 5 minutes. Highly recommend!