Smart Tabs ‑ Product Tabs
Shopify Tabs - Tabs & accordions for Shopify Product page...
Rating
4.6
feedback
1,292
chart
#574
All reviews
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Oct. 24, 2024
Hi there, We are unsure what was wrong as you used the SmartTabs for 4 minutes. However, you can always contact our 24/7 support team if you encounter any difficulties with the app. We usually reply in a couple of hours to assist with any requests. Have a good day, TK Digital team.
Dec. 11, 2023
Even is a good option, there is not a visible option to cancell the services. I´m waiting support for cancellation!
Hi, We've tried to contact you via email, but it looks like our messages keep getting lost and don't reach you. Anyway, to cancel the subscription, you just need to remove the app from your store. We're using the Shopify Payment system in our apps, so once the app is uninstalled, the subscription will be canceled automatically. Regards, The TK Digital team
Jan. 22, 2021
doesnt work, probably one of the hardest apps to set up and its not clear what each section is supposed to do. wasted few hours for nothing
Oct. 23, 2020
Its free and looks great. But the main thing I was looking for was changing from tabs to accordian on mobile. There's an option in there to change automatically, but it doesn't work. It'll just show Tabs. Chat help wasn't useful and kinda want to get on with their day. Otherwise it would be a great app, its ok if you just want tabs.
Hi there, Truly apologize for the inconvenience, but we don't have an option to always show accordion view on mobile. We have an option to transform the widget to accordion when there's not enough space for all the tabs, or always accordion (for both desktop and mobile), but not tabs for desktop / accordion for mobile, sorry. We'll definitely add this feature to our TODO and add it to the app. Thank you for the suggestion! Best, TK Digital team
Oct. 1, 2020
It so bad don't use this app unless you want to waste your time! Everything here is a mess and it just makes my website look like a joke.
April 15, 2020
Set this up and the product tabs are show up, but after about 30 minutes of playing with it, I got them to show up only to find them at the very top of the page. It doesn't allow you to move them to the bottom of the product page, which is pretty ridiculous if you ask me. Support isn't very good and the tutorials are pretty terrible. I would recommend a different plugin if you're looking to extend your product tabs.
Hey there, sorry for the inconvenience we caused you. Our customer support is always there to help you. I see you asked us a question, we responded, but you never responded back. If you installed our app back again, we could place the tabs wherever you want. But by default they are placed at the exact spot where you find the description.
March 27, 2020
Look, I'm no expert. Brand new to this. But when I ask support an apparently dumb question, I don't think it's very helpful to reply with an attitude. I'd suggest looking elsewhere for your tab needs if you think you'll have any trouble setting this up as there are lots of apps doing this.
Hello, Sorry if our response sounded rude, we did not try to be rude. If you need help with application setup, please contact us through Live customer support chat and we will respond right away. From your side you don't need to add any code to your theme as application loads from Shopify Api, not from your theme. You can create tabs two ways. If you need Specific tabs, use heading 5 at your product description after you activated them inside the app: https://www.loom.com/share/bb46b24e9c38437b846b4655e7b47a8a To add tabs to multiple products or collections use Shared tabs, you can only create them inside the app: https://www.loom.com/share/9d27652461ca410fb4f3f3d3da4864f7 Regards, Edi
Feb. 21, 2020
Installed this and attempted to get it working. Went through the full setup but no tabs showed up on the site. Didn't have time to contact support and try and get the tabs to show up on the site.
Hey there, Its not possible for Tabs app to brake anything as we do not add any code to your stores theme. It might be that you had few tabs app active the same time then theoretically codes could overlap. Our support team contacted you few times to help you to sort it out. Could you please reply.
Nov. 16, 2019
Daño toda la tienda y la description no recomiendo instalarla cuidado puede dañar su tienda y su descripción me tomo horas arreglarlo
Hey, thanks for your feedback. We just released new Tabs version which works 10 times faster and does not install any 3rd party scripts to your theme. Which means there is no more possibility to brake your theme. Please let us know if you need any assistance,
Oct. 23, 2019
If there was an option to give a negative rating, I would do that. The customer support is the most horrible I have ever come across in my life. You can't change fonts in app, the bullets don't show up in your text and the most disturbing part - the customer service reps don't care what hat you say or ask. Now they are asking me to hire them. LOL. I'd rather use some other app. I will not recommened at all.
Hi There, just a quick update. We released new version of tabs. If you still need our help please dont hesitate to ask.
Feb. 8, 2020
Worst app on shopify. If i could rate this app zero 0, i would. Please people look for a better app to use. I won't advise anyone to use this app. I have been using this app since last year and they changed some features which affected the display of how it showed on my website. I contacted them several times to help us check what the problem was but they refused to help giving flimsy excuses. 2 shopify gurus also contacted them on my behalf and they wouldn't respond. Once more this is a very very bad app. Search elsewhere for a better app to use but not this.
Aug. 20, 2019
product page not working. not working. not working. not working. not working. not working. not working.
Hi, We had a chat hour ago and i send you an access request to help fix this issue. It seems you still haven't accepted it and left us a negative review. Please write me to [email protected] when you accepted it so we could fix this issue.
July 3, 2019
Apply, how can't use it?？？？？？？ Apply, how can't use it?？？？？？？ Apply, how can't use it?？？？？？？ Apply, how can't use it?？？？？？？
Hi there, We checked your store and it seems tabs are working as they should be. Please clear your cache if you don't see them. How to clear cache. Go to your website and hit Ctrl+Shift+R. We have videos in app dashboard if you have issues with adding tabs. Please write us at [email protected] if you still need any help with tabs.
June 14, 2019
EDIT TO REPLY TO COMMENT: I had the app for 2 weeks, not "like 5 mins doh". I had to install and de-install it 6 times, as the settings page kept on freezing and wouldn't let me "de-activate it" before dis-installing. I contacted your help team twice, with massive issues. You said it was fixed and it wasn't in the slightest. When I tried using it again nothing had changed. The entire settings page was frozen. Don't try to pass off your shitty app failures on your customer. ORIGINAL REVIEW: Extremely buggy app that just froze every time I tried to update and didn't show on product pages half the time. Shame bacause if it worked it looked pretty good. Help desk tried to fix it, but were rude and asking for me to email them passwords for store access instead of submitting an access request via Shopify which makes me extremely suspicious.
Sorry for your experience. We could not check what's going on as you had our app for like 5 minutes and uninstalled. Also we asked for your storefront password, not your personal account password. Your store has a password so we cannot enter the product page. If you want to use our app, just contact us through the customer chat and we will make It work.
June 5, 2019
UPDATE: They emailed me to ask me to remove this review. That ain't how it works, my peeps... -.- Will bump it down to 1 star now. Perhaps it wasn't working because of my custom theme, fair enough. I did not see that in instruction anywhere, however. The thing was incredibly complicated and my brain switched off trying to navigate and learn it. Also I don't exactly remember, but I probably would've contacted support if it were easy enough, I probably had an issue with finding or getting support, so I moved on. ~~ I don't know, it was complicated and confusing... couldn't set it up. Would prefer, for example, a box on the page with code that you can copy and paste in, and it's done
Our app works out of the box, It's automatic, no code is needed to be added by the merchant. But to due to custom themes, our app sometimes cannot find the product description. If It is the case, just contact our support and we will be more than glad to add your theme support to our app.
April 21, 2019
refund me right now! this app is a big BULSHITT!!!!! it doesn t help me anymore, i can t do anything to look ok
April 19, 2019
Worst app ever. It will break your page and the customer service isn't of any help. It's been 3 weeks now that I uninstalled the app and am trying to have them help me because the app broke my website. Still no help. This app should be banned from the app store.
April 18, 2019
You have really got to be kidding me? So, the process is like this: "Let's give the application for free" "Users install the app, configure their site with the tabs, with the expectation that it's free" "Now, let's disable the ability to use the tabs, since we now need money"... "We just need a "Small Contribution" to re-enable your features"... Dirty business practice (especially without forewarning any users)...I now have to redesign my site (as I intended my product descriptions to be easily available, next to our policies), as well as stopping all of my advertising campaigns. BTW, Thomas, your responses to everyone - "It was either this or closing the app" as a resolution is just as ridiculous as your decision to do this. All you had to do was grandfather old accounts in, or offer alternative methods, so people aren't STUCK with having to redesign their sites as the only option. And even if we wanted to pay so we can continue with our site until there is an alternative isn't even an option...as you don't list it anywhere on Shopify's listing , or offer a link to anywhere on your site. Save yourself the trouble and go with Easy Tabs by NexusMedia. The app works as expected and installation is simple.
April 1, 2019
It was a good app until the recent update. It detroyed all my pages without any warning. You want to charge a fee, that is fine. But you should give a way that customer could uninstall it without any hassle. I spend a whole day get my pages back to work. Rubbish people.
Really sorry for the inconvenience we caused you. If your page was broken, you should always contact our customer support. This is a known issue and is fixed in a few minutes. And your tabs are back and up in no time.
March 29, 2019
By the worst pay wall I've ever come across. Don't put any of your data into this app, because it's extremely deceiving!