FOLDER ‑ Smart Product Tabs
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difficult to manage
Hi, Thanks for your feedback, and I'm sorry to hear that you're having trouble with our app! Please email our support team at [email protected]. We'll do our best to set up the app the way you need it and answer all your questions. Response time from the support team is usually about 1-2 hours, so do not hesitate to contact us. We are always nearby to assist as soon as possible. Best regards, The TK Digital team.
For the most part, the app has worked well but have found that the tabs don't work on the Internet Explorer browser. I tried contacting the customer service a week ago and have not yet got a response. Wondering if this is an existing issue with this app.
Hello, I found email which you sent us 2 days ago. We replied to your question in a few hours. Can you please check your email? Also we have Live customer support chat, if you have any questions or need any assistance please write us trough there and we will reply to you in a few minutes. I sent you a message trough our live customer support chat. Please reply and let's resolve the issue there. Tk Digital team
We had many problems with this app, not working properly: it wasn't displayed properly on the product page. The support wasn't able to help. So we decided to take another app.
Thanks for the review, but we cannot support every app or every request that merchants make. We have thousands of stores depending on us, so we cannot go and change everything for unique cases. Sorry again, and we hope you find your solution!
This app "was" fantastic. Did exactly what I needed. However, there has now been an update which means you have to "pay" to have more than 1 tab. which is pointless as its now not a free tab app. Might as well not use it and just have item description.. poor show guys! at least let us have 2-3 free tabs!
App is alright and fairly easy to use but not perfect. The major downside is the support, which you hopefully won't need. Its via email only and they take at least a day to respond. After a week of waiting, I was told that they don't know how to answer my question and to contact Shopify directly for an issue with their app.
Doesn't works. The tabs disappears when the product page is loaded. I hope it will be solved in the future.
Hi, sorry to hear that. Just quick heads up as we just released update which should support your theme along with new features
Might be something with my modified theme, but didn't work with customized brooklyn theme. After removing had to reroll to backup.
Hi, sorry to hear that. Just quick heads up as we just released update which should support your theme along with new features
Your customer support is dead, your app doesn't show up on all my products. I DO NOT recommend this app.
Hi, sorry to hear that. Just quick heads up as we just released update which should support your theme along with new features
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