Rating
3.7
feedback
40
chart
#8,989
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
5%
-
Less than a month
32%
-
Less than a year
38%
-
More than a year
22%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the functionality of the app and the quick and helpful customer service provided by the support team. Users mention that the app works well for their needs, generates additional sales, and is easy to use. The support team is praised for being responsive, knowledgeable, and going above and beyond to help users with any issues they encounter. However, on the negative side, some users have experienced difficulties with the app causing issues on their store, such as auto-refreshing checkout pages, theme bugs, and confusion for customers during the checkout process. There are also complaints about the lack of responsiveness from the support team in some cases, with delays in addressing user concerns.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 24, 2024
I've been a customer for [at least] 4 years with multiple websites. It's been nearly a week and I've emailed several times, used the chat feature, and sent messages within the shopify app with no response. Looking at previous reviews, this appears to be an ongoing problem. Their response on a similar complaint 5 months ago "Rest assured, we took immediate steps to address the communication gaps and ensure a more responsive and efficient contact system." seems rather disingenuous. I'm moving on to Bundler. I get much more for the same amount I'm paying here and they have cheaper plans if you don't need all the bells and whistles.
Dec. 30, 2023
Works very well and their customer service is incredible. Every time I have an issue they solve it pretty much on the same day. This tool works perfectly for my needs!
Nov. 29, 2023
We have tried to get in touch with them about the server being down for multiple days now and have had not heard a peep. Their contact system is not the best and needs to be greatly improved. I will gladly change my review in the future if this gets addressed.
First and foremost, our sincere apologies for the recent inconvenience you've faced, and thank you for bringing this to our attention. We deeply regret that our response time has not met your expectations. We appreciate your loyalty over the past four years, and your feedback is incredibly valuable to us. Rest assured, we took immediate steps to address the communication gaps and ensure a more responsive and efficient contact system. We genuinely care about your experience, and your willingness to adjust your review once these improvements are made means a lot to us. Thank you for your understanding, and we are committed to making things right for you.
Dec. 9, 2023
Works well, we had an issue recently and they sorted it pretty quickly.
We're delighted to hear that we were able to resolve the recent issue to your satisfaction. If you ever encounter any further challenges or have additional feedback, please don't hesitate to reach out. Your experience and satisfaction are our top priorities. Wishing you continued smooth sailing with our service!
July 3, 2023
This is exactly what we needed for our store, simple and effective. There were some issues first setting it up and it took a little while to get everything sorted out. But the customer service was friendly and supportive and eventually fixed everything up for us and now it's great!
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