Smarty Quantity Discounts
Shopify Quantity Breaks, Volume Pricing + Bulk Discounts App
Rating
3.7
feedback
40
chart
#8,989
All reviews
Rating Breakdown
Review RSS Feed
Dec. 30, 2023
Works very well and their customer service is incredible. Every time I have an issue they solve it pretty much on the same day. This tool works perfectly for my needs!
Dec. 9, 2023
Works well, we had an issue recently and they sorted it pretty quickly.
We're delighted to hear that we were able to resolve the recent issue to your satisfaction. If you ever encounter any further challenges or have additional feedback, please don't hesitate to reach out. Your experience and satisfaction are our top priorities. Wishing you continued smooth sailing with our service!
July 3, 2023
This is exactly what we needed for our store, simple and effective. There were some issues first setting it up and it took a little while to get everything sorted out. But the customer service was friendly and supportive and eventually fixed everything up for us and now it's great!
Nov. 7, 2022
It works totally to our liking and our customers really love it. When we changed the theme we had a small problem and a solution was quickly given. Thank you!!
Oct. 11, 2021
Simple and easy to use with fantastic support. Uncluttered and does what it says on the box. Keep it up guys.
Hey Peckham's! Thanks so much for your feedback, it means a lot. It's been a pleasure serving you for the last 18 months
Sept. 23, 2021
The basic version does exactly what I need it to do and when something went wrong, the support guys got back to me and resolved my issue.
Hey Nifty! So glad you're enjoying the tool - if you need anything else please don't hesitate to get in touch 🤗
Aug. 27, 2021
The app is great and has generated alto of additional sales for our store. The app developer offers amazing support and is super helpful and quick when answering queries or requesting changes - highly recommended!
Thanks for the kind words, 9eight5 - really pleased you're seeing such a great impact on revenue from using our app 😋
Aug. 23, 2021
We were using a previous volume discount app that gave us nothing but headaches for months, so we switched to this app. We had a couple of issues getting it set up to work with other apps running on our store, but the team had them fixed really quickly and were really communicative with us the whole time. Since the fixes were made, we've had no issues and our whole store is running smoothly for the first time in close to 6 months. We also like that it is customisable, which our previous app wasn't, so we're able to achieve a look and feel that matches our store.
Hey Machines Plus! So pleased you're up and running now - we're delighted we could get all your apps working in perfect harmony for you! Thanks so much for your kind review, it means a great deal to us
Dec. 29, 2020
I had a problem and they helped me right away :) The app works fine, although I wish it had more customization options in the front end. Essential app for products that are bought well by quantity.
Nov. 25, 2020
This app is amazing. It has more features and perform better than more expensive ones. The support is wonderful and very quick. They customised the app for us extremely quickly and we are very happy with it. Cannot recommend this enough!
Hey Rehan! We were delighted to get your review, thanks so much 😁 Hope your quantity breaks campaign goes really well!
Nov. 4, 2020
Great responsiveness! I requested help with some formatting and within 12 hours, one of their representatives (Jonny) helped me out and fixed the problem right up. Not even a paid subscriber yet, but this type of service makes me want to pay when the time comes!
Hey Mentsu! Thanks for the great review, really pleased you have your bulk discount campaign both up and running, and looking good 😎
Oct. 16, 2020
Such outstanding support... Immediately took the time to drop what they were doing to custom code a resolution to my issue. This app and its Devs do not dissapoint!
Great to have you up and running! Thanks for such a great review, it's really appreciated 🤗
Sept. 16, 2020
WOW!! These app developers and support team are truly amazing and I can't thank them enough for the seamless set up and all the support they provided. They are highly recommended. After installing a previous promo app called Discount Ninja (who caused me much stress), it was so refreshing when I deleted that app and installed this app. Literally like night and day. From every step of the setup and customisation process they were there to support. I was in touch with Vadim who assisted me with all of my questions (so want to give him a massive shout out)! Thanks again and keep up the great work for all of us users out there.
Thank you so much for the review! Appreciate it a lot! :) Vadim
Aug. 13, 2020
I love how responsive these guys are when there is a problem! The app worked great right out of the box -- and there are a lot of different ways you can use it. When I did some updates a few weeks after the original install, we had some issues that couldn't be fixed by the Patch button in the settings. I sent an email for support and they fixed the problem very quickly. There was a lot of back and forth, but the great thing is I didn't have to spend hours waiting for a response. They were on it and got it fixed. Can't ask for more.
Thank you so much for your review! It's our pleasure to have such a grateful client. :)
July 29, 2020
I'm blown away by the customer service here. Before committing to Smart App, we tried dozens of other volume discount apps. This app won because of its price, compatibility with our Ajax cart, and the way it displayed the discounts. On our launch day, we discovered that for some reason, the discount wasn't applying in checkout! I reached out to the support team using their chat feature, and an amazing person named Vadim solved our problem within minutes - it turns out the old apps we had tried left old code in our store that was interfering with this app. I cannot emphasize how valuable this was for us - the speed with which Vadim resolved our issue has me feeling so confident in the expertise and helpfulness of Smarty - we will be sticking with this app for good because of this encounter, and recommending them to everyone who is curious!
Thank you so much for such a warm review! :)
May 4, 2020
The app itself is awesome, but more importantly, the team behind it is incredible! We needed help with some advanced troubleshooting, and the team went above and beyond to collaborate with our own Developers. Quick to respond, communicate and problem solve — highly recommended on all accounts!
Thank you so much for such a warm review!
April 27, 2020
Fast and efficient support ... They saved us because no solution worked with our Ajax Theme. The application works well and their rate below $ 10 / month is really affordable!
Thank you, much appreciate your review!
April 24, 2020
Awesome app and outstanding support! They adapted and developed a improve to make the app compatible with shopify multicurrency and multi language
Thank you, much appreciated!
July 14, 2020
Alright - been a few months that we've been using it. It is still the ONLY APP that will allow you to make multiple automatic discount scenarios that can be used in conjunction with each other. We've had some teething problems, mainly because we are using a massive amount of automatic discount scenario's, but Vadim and his team are always looking into how to make it more effective. Slight issues with applying discounts when using certain dated browsers, and it's wiser to create the discount scenario's per product as opposed of per Collection. Trust me, make them per product, it will work a lot more smoothly. But setting it up is super easy and self explanatory, never had to wait more than 12 hours for a response from Vad and his team.
UPDATE: Dera Al! I am so happy we have such a client as you! We are always ready to help. Thank you for the updated review. :) Vadim Dear Al, I am sorry we couldn't find the way all the parties are happy. I wish you all the best and if you will want to come back - we are happy to try again + we'll give you, as promised, our app for free. regards, Vadim
May 19, 2020
Why your voucher discount code still can be used in other collections ? i was setting only one collections, but your code also can to use in other collections -- 10 May 2020 I am very disappointed with this app, he gave me a free plan forever, but when I tried to make a quantity promo, this application made a price mistake and this made me lose 19 May 2020 Case closed, support is real time to respons via email
Update 19 May: Thank you! Anytime you need help - please let us know via email or live chat. Update: You gave us 3 stars 2 months ago, but you are still using our app. Which means that the app works well for you. Today you've edited the review to even 1 star (you are the very first one to do it) and I am sorry to hear you have the latest misunderstanding. As I wrote to you in the ticket - you have set the wrong settings in your campaign and that's why the discounts were not as you expected. You are more than welcome to continue using our app and we are happy to help you anytime for free (despite the fact that you are not paying for our app anymore, as we decided to compensate you b/c of the Shopify bug). However, if you are not satisfied with our app and want to leave us - we totally understand you and wish you all the best! Hi, As we said before, the issue happens due to Shopify change that was made recently. We are working with Shopify dev to fix it. Thank you for your review and sorry for the inconvenience. Regards, Smarty Discounts Team