The Quilty Shop review for Smile: Loyalty & Rewards

Aug. 14, 2023

We really enjoy Smile! It’s a bit on the expensive side (but what good programs aren’t?), but the customer service is great and the app is extremely easy to navigate within Shopify. Our only complaint is the inability to exclude products/services from EARNING points. We have some services were we make only 20% commission, yet our customers receive full rewards points. The only work around is to manually subtract points from customer accounts after they pay (not ideal). A work around given to me by the extremely helpful and friendly service rep, Andrea, was to specify collections that would be eligible to have rewards APPLIED. While helpful if we are concerned about how the rewards are used, we are more concerned about making sure we have the ability to control what can earn points in the first place. This is a very specific problem for a niche business like our (a quilt shop), but just an FYI! We still plan to use Smile and will likely just have to increase reward thresholds to ensure we’re not just handing out rewards like crazy!