Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
6,195
chart
#42
All reviews
Rating Breakdown
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July 25, 2024
Reading some worrying reviews and too many without a reply, although most are positive. Only installed the app yesterday so this might not be the best feedback (I can always update). They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout. So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.
Hey there! Thank you for taking the time to leave a review. Someone from our team will be reaching out to you via email to help out here.
July 24, 2024
I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!
Thank you for leaving us a review!
July 24, 2024
Very helpful and respond promptly, easy app to use as well.
Thanks for taking the time to leave us a review! ๐
July 23, 2024
I couldn't figure out why my customers haven't been able to redeem their points with Smile and she was able to explain it to me.
Thank you for your review! We are so glad that you had your questions answers clearly :)
July 23, 2024
It is an amazing rewards programs and my customers love and I love the fast and quick response whenever I run into any issues. Smile customer service is amazing
Thank you for your lovely review! We really appreciate you taking the time to write it. We are so glad that both you and your customers are getting enjoyment out of the rewards program!
July 22, 2024
We've been using Smile for about 3 years now and haven't had any major issues. It's fairly easy to use and tech support is always quick to respond if we ever have any questions.
Thank you for leaving this review - we appreciate it! We are so glad to hear our Technical Support team are quick to help you with any questions.
July 22, 2024
Smile is great and we've been using it for years. Jade from customer service helped me resolve an issue and we're happy with everything! Thanks Smile Team and Jade!
Thank you for this lovely review - we think Jade is great too! :)
July 22, 2024
It's very easy to use. I like it.
Thank you so much for taking the time to leave this review! We really appreciate it ๐ Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team โจ
July 19, 2024
I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Shelby got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. Her instructions were very easy to follow, and within a few minutes I was up an running. Very happy with this level of customer service.
So pleased Shelby could help you out! Thank you so much for taking the time to leave us a 5-star rating! We really appreciate it ๐
July 19, 2024
The app is very easy to set up and great to use though I do think a couple items like VIP and expiry points should be offered in starter as well, overall itโs great. The support staff - even better! Thanks Lynn
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Lynn ๐คฉ
July 18, 2024
Customer service always there to help . CS is very knowledgeable and actually help . Smile has been easy to setup and We are excited at introducing the program to our customers.
Using app
6 days
Total reviews
3
Average rating
5.0
Thanks so much for taking the time to leave a review! Joana - Smile Team โจ
July 18, 2024
The app is great, and has pleasant automation templates with a great responsive team from both the billing and implementation support. Unlike other similar apps which looks more bare-bone and had to do more manual customisations. Just unfortunate there's only simplified chinese and no traditional chinese support, and there are certain fields which just can't be manually overwritten.
Thanks so much for taking the time to leave us a review!!!
July 17, 2024
The app is easy to use and does exactly what we need for our customers. Support is very helpful and friendly.
We are pleased to hear you find the app easy to use! We look forward to watching your program thrive, thanks for the lovely review :)
July 17, 2024
A great support experience with Joana today, my issue was identified and resolved very quickly. Joana was patient and polite too. Thank you!
Store
My Store
Using app
About 2 hours
We are happy to hear you had a great experience with Joana! Thank you for leaving a lovely review :)
July 17, 2024
Hannah's explanation is straight forward and clear. Thank you.
Thank you for your lovely review - I'm so glad I was able to help! -Hannah :
July 16, 2024
It would be more convenient if the interface had the ability to switch languages. Right now, I'm unable to find the language switch option.
Thank you for your feedback here - we will look to see if this is something we can action for Merchants in the future! We hope you continue to enjoy the app :)
July 16, 2024
We've had a fantastic experience setting up our loyalty program with Smile. The platform is user-friendly and offers a variety of customization options to suit our needs. Whenever we had questions or needed assistance, the Smile support team was always prompt and helpful. We are very happy with the overall service.
Thank you for this lovely review! We are so happy to hear you've found the platform to have ample customization options and our support were quick to help with your questions!
July 16, 2024
Needed some assistance enabling a smile feature and the chat support feature was great! Lisa quickly helped resolve the issue!
Thank you so much for taking the time to leave this review ๐ It was a pleasure assisting you! Lisa - Smile Teamโจ
July 16, 2024
Thank you so much for taking the time to leave this rating! We really appreciate it ๐ Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team โจ