Smile: Loyalty Rewards Program
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,614
chart
#27
All reviews
Rating Breakdown
Review RSS Feed
Dec. 6, 2024
I'm new to the app but it has been good so far. Shelby was extremely helpful today and gave me a solution to my problem almost immediately. Great job by her today.
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Dec. 5, 2024
Easy to use, with helpful customer service
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Nov. 27, 2024
Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.
Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!
Nov. 27, 2024
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Nov. 26, 2024
Trying to figure out why some of my customers are not able to pull up their reward points to redeem them on their phones. Kind of sounds like a glitch. We are currently working on the situation and customer service has been as helpful as they can be, just still trying to get the problem resolved.
Thank you for your review, we appreciate your words. This has been internally escalated and we are hoping for a fix soon!
Nov. 19, 2024
The app is pretty good, but twice a year I look at other review apps to see if i can reduce my monthly costs. Its nearly the same as Klaviyo email system but does not have the same functionality. We have had the app for ages and there doesnt seem to be any more obvious innovation. But hey the devil ya know..... The support team is awesome, responsive, i guess thats what i am paying for?
Thank you for your review! Someone has reached out to learn more about how we can give you the most value while you're using Smile :)
Nov. 18, 2024
Great app and quick support. I think it is missing analytics about the emails being sent to customers.
Thank you for your review. A member of our team has reached out to address the points you mentioned here - we look forward to chatting with you!
Nov. 12, 2024
Nov. 12, 2024
Customer service has been great! The few times we've had questions, Lisa has come to our aid within just a few hours, not only with answers, but also with screen-shots, and even embedded video/GIF that make it very easy to understand! Explanations have been simple and complete, making sure that we fully understand the solution. Thanks for the great customer service! :)
Nov. 7, 2024
The app is easy to navigate, you can tailor it to best suit your website, but some portion you won't be able to which is fine with me. But with their customer service is quick and helpful. Shelby has help me navigate and find out why my customer wasn't getting her point and I was able to adjust it and explain to my customer the reason why. I would recommend for others who want to start on loyalty program on their website.
Nov. 5, 2024
If I was just reviewing the customer service and troubleshooting/help I just received from Shelby then it would be 10* (seriously, I can't express how grateful I am for her help because without it I would have given up and just taken the hit and removed Smile.io completely rather than deal with the tech issue!), however it seems like I'm reviewing the whole app and my experience so far is that if you're not amazingly tech-savvy (I'm reasonably adept) then it takes a while to get your head around the intricacies. Overall, fantastic support and I have very little to complain about considering that I'm currently using the free plan which gives a great 'basic' offering plus unfaultable customer service. I'm looking forward to understanding Smile.io more and hopefully it won't be long until we're able to upgrade to the better paid plans. (Thank you again, Shelby. You're a star!)
Oct. 29, 2024
App assez facile à paramétrer. Service support réactif et qui m'a bien aidée. Juste dommage que certaines fonctionnalités basiques soient réservées au plan le plus cher.
Oct. 17, 2024
Our store no longer needed this functionality, but the customer service was prompt and helpful
Oct. 3, 2024
Helpful & prompt customer service. The app is working well for us at the moment (we are on the free plan), but there is a small issue with guest nudge referrals not working. Apparently this is to do with the new Shopify checkout and Smile are working on a fix to this.