Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,132
chart
#36
All reviews
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Nov. 18, 2025
We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us. We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions. Thank you.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Nov. 18, 2025
Nov. 13, 2025
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Sept. 17, 2025
Smile Rewards works well!
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Sept. 5, 2025
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Sept. 3, 2025
After a few emails bouncing around between agents, I finally got to Lynn. Once I explained the situation, she had me squared away in no time. If I’d gotten Lynn from the start, this would’ve been a no-brainer 5/5 — she’s the MVP here!
Aug. 13, 2025
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Aug. 6, 2025
This app works pretty great. The only complaint that I have is that the starter plan has a really low maximum number of monthly orders, only being 500, but I love it besides that. Also, Shelby - the person I talked to for getting help - was so nice and helpful! It's also a great app if you use Klaviyo :)
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Aug. 5, 2025
Thank you so much for your review! Our Support Team have reached out to see if there is anything else we can assist you with :)
July 31, 2025
The customer service is absolutely FANTASTIC! Special thanks to Lisa and Andrea for their kind patience in answering my many questions. I'm giving 4 stars because the starter (paid) plan could offer more "rewards" than it does currently. Also, the interface/navigation is very frustrating. Certain things like the widget are edited via two seprate sections, which can be a nightmare if you're still familiarising yourself with the setup........And there's so many additional options/settings available and you don't know your plan is not entitled to them until you start clicking and try activating them. That, is very frustrating as a user.
June 25, 2025
The app doesn't feature all the tools we need to start our loyalty program, but the support was really helpful and fast in resolving our problems.
June 5, 2025
Thank you for your feedback here, we really appreciate it. A member of our team has reached out internally to further assist.
May 5, 2025
The team have been very responsive, and we look forward to the benefits of implementing the app.
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May 5, 2025
I was upset about the costs with the app. Cole reached out and made everything better. He assured me and helped with the issues I was dealing with
Thank you for your review! We look forward to working with you closely :)
April 24, 2025
The attendant Lisa cleared up all the doubts I had when I contacted support. Lisa went above and beyond. She provided guidance on resolving an issue related to the referral program. Regarding my experience with Smile.io's programs, I don't have enough insight to provide feedback yet. I joined the company a month ago and am just starting to use the program and monitor the indicators now.
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April 11, 2025
Smile is a great program, though the price is a lot for me as a small business, so I have downgraded back to the free one. I had it for about a year on the paid plan. I would prefer a yearly cost so hopefully once my sales have grown to over 100 orders a month they will have this option.
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April 3, 2025
Very helpful, thank you! Would be great to have the option of 1 point = 1 dollar, but the app won't let you accrue points less than 1. For example, you can't set it to give 0.5 points for every dollar spent.
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March 27, 2025
wait time was lengthy but reps were helpful and thorough.
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