Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,318
chart
#29
All reviews
Rating Breakdown
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Aug. 26, 2024
I am very satisfied to every features I experienced with Smile. The team also has a great customer relationship management that very helpful.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
Aug. 23, 2024
App works really well, Had some trouble but I was contacted by a Manager and they were able to help me out!
Thanks so much for your candid feedback! We genuinely do appreciate it and will absolutely be taking a look into our internal processes to ensure that we are living up to our high standards. Our Technical Support Manager, Maggie, has reached out to you to see what we can do to help you accomplish your goals. We're happy to help in any way that we can! Yours in Loyalty, ✨ The Smile Support Team ✨
Aug. 15, 2024
The app is relatively easy to navigate and the chat support was very helpful.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was anything else we could help with. Yours in Loyalty, ✨ The Smile Support Team ✨
Aug. 5, 2024
Too soon to tell if this app would work for our business given we just installed it a few days ago. Out the box during the set up process we experienced some confusion with the theme. Some of the paid features seem to have been available for the free version, but then went away after setting it all up. So that created a bit of confusion and frustration given there's no specific mention in the help pages about it. Customer service was stellar in helping us navigate this. We may change our review later on but for now this is where we stand.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
July 29, 2024
Helpful and quick customer service. I find the integration works well and provides good value overall.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us! Smile Team ✨
July 24, 2024
I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!
Thank you for leaving us a review!
July 12, 2024
Lynn's customer service was great.
Thank you for your review, we are so glad you had a good experience with Lynn :)
June 26, 2024
Usable as a free option but the upgrade price is insane. Nearly a full year of shopify per month cost is insane (base plan is still more than shopify eahc month) for a small business doing small sales. Extremely easy to abuse and manipulate - I had a customer make multiple accounts and fake share and all the points were given every time. The 'tasks' are not real so this does not feel like you are getting the return for the customer to get their points. The free perks are nice enough, but I was looking for another option as soon as I could after the manipulation issue.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 Yours in Loyalty, ✨ The Smile Support Team ✨
June 22, 2024
Customer service have been great addressing any concerns or problems we've had.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
May 29, 2024
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
May 20, 2024
A very clear and user-friendly apps to setup your loyalty system. Overall is good. Customer service used to take long time to response, however currently has been improved, my problem can be solved within few hours.
Thank you for your feedback. We are glad that you can see an improvement in the app!
April 25, 2024
quick reply to my concerns, happy with the service.
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨
April 25, 2024
Joana helped a lot!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏 We did reach out to your last conversation thread to see if there was any additional feedback you could provide us. Hope to hear from you there to learn more about your experience using Smile 🤓 Yours in Loyalty, ✨ The Smile Support Team ✨ Show less
April 6, 2024
Straight forward user interface and responsive, friendly customer service
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
April 3, 2024
Great app, great communication & customer support. Only a bit pricey for us at the moment, hopefully in the near future..!
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
March 15, 2024
I don't have a lot of experience with the app yet so I am hesitant to rate it. But my experience reaching out to customer service to get help with early set up of the app was excellent and I would definitely recommend the app based on that alone - it can be so hard to get prompt and helpful customer service from a real human!
March 15, 2024
It's too early to rate the app yet, as we have just recently added it. But, the help from Lynn to iron out some issues we experienced was great and very helpful.
Thank you so much for your review. We really appreciate it. We have reached out via email to see if there is anything further we can do to help. Best regards The Smile team.
March 8, 2024
Hello, Thank you for your review. We really appreciate it. We have reached out via email to see if we can be of any further assistance. Best regards David