Smile: Loyalty & Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
6,196
chart
#42
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
4%
-
Less than a month
15%
-
Less than a year
44%
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More than a year
33%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users appreciate the excellent customer service provided by the support team, with specific mentions of helpful and responsive individuals like Lynn, Lisa, and Ezra. Users also find the app easy to use, with features that enhance customer loyalty and drive sales. Additionally, the app offers customization options and integrates well with Shopify stores. However, on the negative side, some users express dissatisfaction with the pricing structure, especially for small businesses, and mention issues with certain features not working as expected, such as difficulties in translation and manipulation of the system by customers creating multiple accounts.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 25, 2024
Reading some worrying reviews and too many without a reply, although most are positive. Only installed the app yesterday so this might not be the best feedback (I can always update). They would love charging you based on the number of orders but with the free plan the customers don't get to see the points on the product page, account page, checkout and post purchase. The customers are also limited in redeeming the points at the checkout. So on one side, Smile.io would love to make more money if we generate more orders, while restricting our customers experience with their reward system and ultimately our growth and Smile's. This makes no sense.
Hey there! Thank you for taking the time to leave a review. Someone from our team will be reaching out to you via email to help out here.
July 24, 2024
I had some questions about the Smile app integrations with Klaviyo and the employee I spoke to, Andreandana, was super helpful!
Thank you for leaving us a review!
July 24, 2024
Very helpful and respond promptly, easy app to use as well.
Thanks for taking the time to leave us a review! 💛
July 23, 2024
I couldn't figure out why my customers haven't been able to redeem their points with Smile and she was able to explain it to me.
Thank you for your review! We are so glad that you had your questions answers clearly :)
July 23, 2024
It is an amazing rewards programs and my customers love and I love the fast and quick response whenever I run into any issues. Smile customer service is amazing
Thank you for your lovely review! We really appreciate you taking the time to write it. We are so glad that both you and your customers are getting enjoyment out of the rewards program!
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