Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,196
chart
#79
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
8%
-
Less than a month
18%
-
Less than a year
32%
-
More than a year
36%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Customers highlighted the helpfulness, responsiveness, and professionalism of team members like Shelby, Erin, Lisa, Joana, and Andrea. The app itself was described as user-friendly, easy to set up, and effective in running loyalty programs. Users appreciated the quick assistance, thorough guidance, and proactive approach of the support team in resolving issues and answering questions. However, there were a few mentions of minor issues or delays in customer support response times.
Highlights
Review RSS Feed
All reviews
April 17, 2026
Thank you for the quick, straightforward explanation, Shelby!
Thank you so much for your kind words! 💛 We're glad to hear that Shelby was able to provide a quick and clear explanation, we’ll be sure to share your feedback with Shelby! 😊 - Smile.io Team ✨
April 17, 2026
An excellent, cost-effective, and easy to use loyalty solution that instantly improves CLV and ROI. Smile's customer support is one of my favorite features of this app. They are prompt in responding to any questions I may have and their instructions are clear, easy to understand, and thorough. A big shout out to Shelby for their support. You cannot go wrong with using this app in your Shopify store.
Thank you so much for this incredible review! 💛 We're thrilled to hear that you’re finding value in Smile as a cost-effective and easy-to-use solution. It means a lot to know our support team has made a positive impact, we’ll be sure to pass your shoutout along to Shelby! 😊 We truly appreciate your recommendation and support! - Smile.io Team ✨
April 17, 2026
Some of the help articles on help.smile are outdated, but I have had great success by chatting with the AI bot and the subsequent real people once I've stumped the AI bot. I have been able to get answers to my questions in a timely manner and create a really amazing loyalty program.
Thank you so much for your thoughtful feedback! 💛 We really appreciate you pointing out the help article experience, and we’re glad to hear that our team, both AI and human, was able to support you and get you the answers you needed. It’s wonderful to know you’ve been able to build an amazing loyalty program! 😊 - Smile.io Team ✨
April 17, 2026
Réponse rapide et efficace, mon problème a été résolu en quelques minutes. Encore un grand merci à Erin !
Merci beaucoup pour votre retour ! 💛 Nous sommes ravis d’apprendre que votre problème a été résolu rapidement et efficacement. Nous transmettrons votre message à Erin, cela lui fera très plaisir ! 😊 - Smile.io Team ✨
April 17, 2026
Smile.io has been terrific. Their support team, Lynn & Shelby have been so great and helped me clean out thousands of discount codes and identified a problematic email issue I would have never caught on my own. I'm really impressed with the level of hands-on help. I highly recommend them.
Thank you so much for this amazing review! 💛 We're thrilled to hear that Lynn and Shelby were able to support you so thoroughly, from cleaning up discount codes to identifying that tricky email issue. It means a lot to know our hands-on approach made a difference. We truly appreciate your recommendation! 😊 - Smile.io Team ✨
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