Smile: Loyalty & Rewards for Shopify

Smile: Loyalty & Rewards

Smile: Loyalty & Rewards - World's Most Trusted Loyalty App

Developer
View on App Store

Rating

4.9

feedback

5,801

Reviews

chart

#26

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    5%
  • Less than a month
    15%
  • Less than a year
    42%
  • More than a year
    33%

Reviews Summary

The reviews for the Smile Shopify App are overwhelmingly positive, with users praising the app for its effectiveness in increasing customer loyalty and sales. Customers appreciate the easy setup process and the helpful customer service provided by the team, particularly mentioning names like Jade, Lynn, Lisa, and Joana. The app is described as mature yet modern, with well-thought-out features and great support. Users also highlight the quick response times and personalized assistance they received, making their experience with Smile.io highly satisfactory. However, there are a few negative reviews mentioning issues with the app's functionality, such as difficulty in integration, lack of certain core features, and concerns about spam accounts.

Highlights

Positive customer service experience and quick response times
Effective in increasing customer loyalty and sales
Easy setup process and user-friendly interface
Mature yet modern app with well-thought-out features
Some users experienced issues with app functionality and core features

Rating Breakdown

  • 5
    87% (5,070 ratings)
  • 4
    8% (482 ratings)
  • 3
    2% (118 ratings)
  • 2
    1% (44 ratings)
  • 1
    1% (84 ratings)

All reviews

5 / 5 Share

Feb. 29, 2024

Been using Smile for about 3 years now and I am still impressed every day. Great app and great service, thanks Smile team!

Using app

--

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for taking the time to leave such a wonderful review! We are happy to hear that you are happy with Smile! Yours in Loyalty, ✨ Jade &The Smile Support Team

5 / 5 Share

Feb. 29, 2024

Support was super fast and friendly. Wonderful service

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a review! We are happy to hear that you are happy with Smile! Yours in Loyalty, ✨ Jade &The Smile Support Team

5 / 5 Share

Feb. 28, 2024

Awesome stuff

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review! We are so glad you're enjoying the app!

5 / 5 Share

Feb. 28, 2024

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave a 5-star rating, we truly appreciate it! 💛 -The Smile.io Team

5 / 5 Share

Feb. 28, 2024

My customers absolutely love my new reward program, and of course this increases loyalty. Jade, sales rep, has been such a gem, helping me upgrade my plan and supporting me in the best ways! So nice to actually communicate with a human that is so helpful. Great job Smile- you make me SMILE!

Using app

--

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave such a wonderful review! We are happy to hear that you are happy with Smile! Yours in Loyalty, ✨ Jade &The Smile Support Team

All reviews

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