Smile: Loyalty Program Rewards for Shopify

Smile: Loyalty Program Rewards

Grow customer loyalty with points, rewards & VIP tiers
Developer
Smile.io
Rating
4.9
Feedback
4,154
Reviews
Chart
#10
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for this Shopify App overwhelmingly praise the exceptional customer support provided by the team. Users consistently mention the quick responses, helpful guidance, and personalized assistance they received from team members like Lynn, Shelby, Analisa, Erin, and Joana. The app itself is described as easy to use and efficient, with many users expressing satisfaction with the features and functionality. However, there is one review that points out a negative aspect related to the display of features that are not accessible on certain plans, which the user found deceptive and time-wasting. Overall, the positive themes in the reviews include excellent customer service, ease of use, and effective features, while the negative theme revolves around feature visibility and accessibility.

Time spent using app
How long merchants keep the app installed.
Less than an hour 6%
Less than a day 8%
Less than a month 18%
Less than a year 32%
More than a year 36%
All reviews
2 / 5 Share
July 31, 2026

Leider sind Texte in Nachrichten kaum bis garnicht anpassbar und man kann keine Bedingungen hinzufügen, ab wann ein Kunde Teil des Programms wird... Beispielvoraussetzung: Kunde muss Newsletter abonniert haben um VIP zu werden. Sehr Schade für die Preise.

Store Using app Total reviews Average rating
Christian Weilert 8 days 1 2.0
Developer Reply

Thank you for your feedback Christian, we genuinely appreciate it. Someone has reached out to you internally to see how we can get this resolved for you.

5 / 5 Share
July 30, 2026

Store Using app Total reviews Average rating
5 / 5 Share
July 30, 2026

Super Support, der auch individuelle Lösungen anbietet für kleine Unternehmen :)

Store Using app Total reviews Average rating
bulbaum store 3 months 3 5.0
5 / 5 Share
July 30, 2026

Very helpful

Store Using app Total reviews Average rating
CraftTownFabrics Almost 3 years 3 5.0
5 / 5 Share
July 29, 2026

Shelby was quick to get our Icon back up and running on the website much appreciated.

Store Using app Total reviews Average rating
Fratello Coffee Almost 3 years 1 5.0
Developer Reply

Thank you for taking the time to leave us this review! I was happy to help and you're always welcome to get in touch if you need us. - Shelby with the Smile.io Team 💛

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