All reviews

Rating Breakdown

  • 5
    91% (3,865 ratings)
  • 4
    6% (239 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 91% (3,850)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 19, 2026

This service gets straight to the point and helps us get exactly what we need for our online store. Additionally, Hannah, Analisa, and Shelby in customer service were all very quick in providing help and customized services when our company needed them. Thanks to their efforts, we are one step closer to reaching one of our goals.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Hey Puerto Rico Coffee Hub! Thank you so much for this amazing review! It's so great to hear that Smile.io has been working well for your store over the past two years. We're especially thrilled that Hannah, Analisa, and Shelby were able to jump in and help you, hat's exactly the kind of partnership we love to build with our merchants. It's wonderful to know we're helping you get closer to your goals! The Smile.io Team ☕

5 / 5 Share

May 19, 2026

Store

Shelter

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Hey Shelter team, Thanks so much for the 5-star rating! It's awesome to know Smile.io has been working well for you over these past 5+ years. We really appreciate your loyalty and trust in us. If there's anything you'd like to explore or if you ever have feedback, just reach out, we're always here to help. The Smile.io Team 💛

5 / 5 Share

May 19, 2026

Lisa from customer service was outstanding in helping me. The site is very easy to use, and modify.

Using app

Over 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Hey DermStreet team, Thank you so much for the kind words! We're thrilled to hear that Lisa made such a positive impact on your experience. We're really glad the app continues to feel intuitive and easy to manage for you after two years. That's exactly what we're going for. Thanks for being such a great part of the Smile.io community! 💛 The Smile.io Team

5 / 5 Share

May 19, 2026

I have been using this app for 9 years and I am extremely happy with it. On the very rare occasions I had to reach for support, the response was quick and effective. Thank you to Cole and Lisa for helping me out with my last request. Umberto - absolute360.co.uk

Using app

Over 9 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi Umberto, Nine years, that's amazing! We're genuinely thrilled to have been part of your loyalty journey for so long. It means the world that you've stuck with us, and it's wonderful to hear that Cole and Lisa could help sort things out quickly when you needed them. Thanks so much for the kind words, Umberto. Here's to many more years of rewarding your customers! The Smile.io Team ✨

5 / 5 Share

May 15, 2026

Love Smile's loyalty program to give our customers rewards points. I want to give a shout out to Lisa from their support team! They always go above and beyond with their support and Lisa has helped me a few times get things figured out. Even so far as to put together a detailed macro for us to send customers regarding how to redeem their rewards. She truly went above and beyond and I appreciate her assistance, knowledge, and positive vibe so much!

Using app

About 7 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

May 14, 2026

Lisa was super helpful!

Store

Akalia

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Akalia, Thanks so much for the kind words! We're thrilled that Lisa could help you out. Our team loves getting feedback like this, it really makes our day and reminds us why we do what we do. If you ever need anything else as you grow your loyalty program, we're always here for you. The Smile.io Team 💛

5 / 5 Share

May 13, 2026

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi FUREVER365, Thanks so much for the five-star rating! We really appreciate the love, and we hope Smile.io is making it easy to reward your loyal customers. If you ever need anything or have questions down the road, we're here to help! The Smile.io Team 💛

5 / 5 Share

May 12, 2026

Thanks for your support with resolving the technical issue with my smile.io on my front end. Your expertise was much appreciated

Using app

2 days

Total reviews

5

Average rating

4.2

Developer Reply

Hi Natural Spa Beauty team, Thank you so much for the kind words and the 5-star review! We're really glad we could help sort out the front-end issue for you. Don't hesitate to reach out if anything else comes up. We're always here to help. Wishing you continued success with your loyalty program! The Smile.io Team

5 / 5 Share

May 12, 2026

Lisa was very helpful setting things up for me. Very responsive and easy to work with!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Align Active, Thanks so much for the lovely review! I'll be sure to pass your kind words along to Lisa. She'll be thrilled to hear it. We're so glad she could get you set up smoothly and that the experience was a good one. Here's to a successful loyalty program ahead. We're cheering you on! The Smile.io Team

5 / 5 Share

May 12, 2026

Worked with Shelby today to get things humming along even better... Loving this app and how it works. More importantly, my customers are loving it too. Easy to implement, Easy to use, and it can grow with you as your business grows.

Using app

Over 2 years

Total reviews

11

Average rating

4.5

Developer Reply

Hi Traveling Bags, What a wonderful review to wake up to. Thank you! Shelby will be so happy to hear they helped get things humming along for you. It means a lot to hear that both you and your customers are loving the experience. That's exactly what we hope for: something that's easy to launch, easy to manage, and ready to grow alongside your business. Thanks for being part of the Smile community! The Smile.io Team

5 / 5 Share

May 12, 2026

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2026

Using app

About 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Eahora Scooter team, Thank you for the 5-star review, and wow, four years with Smile! That kind of long-term partnership truly means the world to us. We're so grateful to have been part of your loyalty journey for this long. If there's ever anything we can do to make Smile work even better for you, just say the word. Here's to many more years together! The Smile.io Team

5 / 5 Share

May 9, 2026

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star rating! No words needed, those stars do all the talking, and we really appreciate you taking a moment to share them. If you ever need anything at all, you know where to find us. We're always happy to help! Thanks again, Alex & Smile.io Team

5 / 5 Share

May 9, 2026

I Think it awesome! I am glad they are adding things for people that don’t pay, it makes me want to use smile more and want to credit them.

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the awesome review! We really believe that every merchant deserves a great rewards experience, no matter what plan you're on, so it means a lot to hear that's coming through. Knowing it makes you want to use Smile more and give us a shout out? That's honestly the best compliment we could ask for. We're so glad to have you with us! Thanks again, and don't hesitate to reach out anytime! Alex & Smile.io Team

5 / 5 Share

May 9, 2026

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hey Collectors Choice Comics team, Thanks a ton for the 5-star rating! We'll be adding this one to our collection of reviews we treasure (mint condition, of course). Even without words, those five stars say plenty, and we really appreciate you taking a moment to leave them. Wishing you and the shop all the best, and we're here anytime you need us! Alex & Smile.io Team

5 / 5 Share

May 8, 2026

Excellent service with a great support team. Lisa went above and beyond helping me out with an issue.

Using app

About 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review and for all your kind words 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

May 8, 2026

Quick follow-up, even when not requested.

Using app

10 days

Total reviews

5

Average rating

4.2

Developer Reply

Hi there, Thank you so much for the lovely review! Quick follow-ups are kind of our thing, so it's great to hear that came through. Our team genuinely cares about making sure you're taken care of, even when you don't ask twice. If anything ever comes up, you know where to find us. We're always happy to help! Alex & Smile.io Team

5 / 5 Share

May 8, 2026

Using app

3 months

Total reviews

8

Average rating

5.0

Developer Reply

Thanks a ton for the 5-star rating! No words needed, those five stars say plenty, and we really appreciate you taking a moment to leave them. Wishing you and the shop all the best, and we're here anytime you need us!

5 / 5 Share

May 8, 2026

Been using Smile for years, highly recommend. Great support too!

Using app

Almost 6 years

Total reviews

7

Average rating

5.0

Developer Reply

Years?! That honestly means the world to us. Thank you so much for sticking with Smile for so long and for taking the time to leave such a kind review. Loyal customers like you are the reason we love what we do. And we're so glad our support team has been there for you along the way. We'll pass the kind words their way! Here's to many more years together. Thanks again Alex & Smile.io Team

5 / 5 Share

May 8, 2026

Using app

Almost 5 years

Total reviews

5

Average rating

3.4

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨