All reviews

Rating Breakdown

  • 5
    88% (5,837 ratings)
  • 4
    8% (522 ratings)
  • 3
    2% (125 ratings)
  • 2
    1% (44 ratings)
  • 1
    1% (94 ratings)
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5 / 5 Share

Dec. 12, 2024

Shelby was amazing. Provided detailed answers to my concerns.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

So glad Shelby was able to assist you and thank you for your lovely review!

5 / 5 Share

Dec. 12, 2024

So far so good, we are new to SMILE but are looking forward to what it can deliver for us. Shelby in Live Chat at Smile has provided all the information and tools needed to get us off the ground. Thank you.

Store

EMBOS

Using app

17 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a 5-star review! 🀩

5 / 5 Share

Dec. 12, 2024

Lynn was incredibly helpful and very friendly. So much appreciated!

Store

Seilich

Using app

8 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for leaving a review! We agree that Lynn is indeed awesome πŸ’– Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

Dec. 12, 2024

Joana has been very helpful with my questions, would recommend to anyone interested in improving your retantion rate.

Using app

About 1 year

Total reviews

6

Average rating

3.0

Developer Reply

Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Joana 🀩

5 / 5 Share

Dec. 11, 2024

Smile makes creating a rewards program easy! They also helped me to figure out how to implement one for my in-person pop-ups. I wish they had a more "entry-level" plan with more features but overall I am super happy!

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Smile Team ✨

5 / 5 Share

Dec. 11, 2024

I had a question about integrating the app on my POS and Shelby responded quickly and was very helpful

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

So glad Shelby was able to assist you and thank you for your lovely review!

5 / 5 Share

Dec. 11, 2024

I really appreciate Joana's help!! I am excited to start this program on my store and feel relieved that support was able to help me so quickly!!!

Using app

21 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us a 5-star review! 🀩

5 / 5 Share

Dec. 11, 2024

Shelby was very patient and very helpful, directed me to exactly what I needed. Thanks Shelby!

Using app

Over 2 years

Total reviews

12

Average rating

4.8

Developer Reply

We smiled reading this review! Thank you so much :)

5 / 5 Share

Dec. 10, 2024

I love Smile.io, it has all features I need. Besides, its support team is awesome. I have particularly received great and swift help from Shelby and Lisa. I don't see a better app in this category than Smile.io!

Using app

11 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Smile Team ✨

5 / 5 Share

Dec. 9, 2024

Very prompt answer with details. PERFECT!!

Using app

Over 6 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Smile Team ✨

5 / 5 Share

Dec. 8, 2024

Excellent service!

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Smile Team ✨

5 / 5 Share

Dec. 7, 2024

I was working with Joana Jacome on trying to redeposit rewards for my customers and she was very responsive to show me how to do it. And problem solved!! Love this company to reward loyalty to my customers!

Using app

Almost 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Smile Team ✨

4 / 5 Share

Dec. 6, 2024

I'm new to the app but it has been good so far. Shelby was extremely helpful today and gave me a solution to my problem almost immediately. Great job by her today.

Using app

About 4 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

5 / 5 Share

Dec. 6, 2024

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.

Using app

About 3 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it πŸ’– Smile Team ✨

4 / 5 Share

Dec. 5, 2024

Easy to use, with helpful customer service

Using app

About 4 years

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)

5 / 5 Share

Dec. 5, 2024

quick, friendly response and helpful and relevant content to guide me through troubleshooting. Thank you, Lisa!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

We smiled reading this review! Thank you so much :)))

5 / 5 Share

Dec. 5, 2024

Great customer service. Thank you!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it πŸ™‚

5 / 5 Share

Dec. 5, 2024

Amazing customer service! The team is quick to respond and super helpful. Shelby did a great job of helping us with our issue. Highly recommend!

Using app

Over 5 years

Total reviews

2

Average rating

5.0

Developer Reply

So glad Shelby was able to assist you and thank you for your lovely review! :)))

5 / 5 Share

Dec. 5, 2024

Great customer service, my question was answered within an hour and issue was solved efficiently. My advisor was Lisa.

Using app

10 months

Total reviews

4

Average rating

5.0

Developer Reply

We are so glad Lisa was able to assist you quickly, hope you enjoy the app :)

5 / 5 Share

Dec. 5, 2024

Great ..Easy to install and run the program

Store

PRHOMZ

Using app

About 10 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨