Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,132
chart
#36
All reviews
Review RSS Feed
Nov. 24, 2025
Un developpement réalisé 24h aprés une suggestion de ma part, Excellent !
Merci beaucoup pour ton retour ! 💛 Nous sommes ravis d’apprendre que ta suggestion a pu être développée aussi rapidement. Tes idées et ton soutien comptent énormément pour nous ! 😊 - Smile.io Team ✨
Nov. 24, 2025
We decided to launch our first loyalty programme alongside our Black Friday campaigns this year and after a bit of research, we landed on Smile as the best option. It’s only been around a week since we launched but so far we have been delighted by the results! The app is really simple to set up and you can be up and running in just a few minutes with a basic set up. Customers started to engage with the programme straight away and we are already seeing customers starting to redeem their reward and we have just received our first referral! The support team at Smile have been incredibly helpful, first in arranging a demo call to walk me through the app and it’s features, which was super helpful when making a decision. They have also been incredibly helpful in answering any questions I have had along the way. A special thanks to Andrea and Cole for all of there support – they have both been superb. Overall very pleased with he app so far and can’t fault the customer support. Would highly recommend!
Thank you so much for the amazing review! 💛 We're thrilled to hear how smoothly your loyalty program launch has gone so far — from quick setup to customers already engaging, redeeming rewards, and sending referrals — and we're so glad that Andrea and Cole were able to support you every step of the way. Your recommendation means a lot to us! 😊 - Smile.io Team ✨
Nov. 24, 2025
Their Customer Service is wonderful! Quick and easy to understand responses!
Thank you so much for your kind words! 💛 We're so glad to hear that you found our customer service quick and easy to understand. We truly appreciate you taking the time to share your experience! 😊 - Smile.io Team ✨
Nov. 22, 2025
There is no proper onboarding (only slow chat support) and there is a lot of things that do not work. just to name a few: 1) settings say that my mobile launcher is supposed to be on the left -> still shows up on the right side, even after waiting for over an hour 2) I created my loyalty page. Has no content. Cannot add "ways to earn" to page 3) Analytics are wrong. I had a "Member CLV" of 554 while loyalty driven revenue is 0. 4) ... and a few more If I wait for the chat to give me all the info, I will not be ready before next month.
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Nov. 21, 2025
Lisa is so nice and kind. She helps me a lot !
Thank you so much for your kind words! We're so happy to hear that Lisa was able to help and made your experience a great one. We’ll be sure to share your lovely feedback with her — it’ll make her day! 😊 - Smile.io Team ✨
Nov. 21, 2025
Erin was incredibly helpful and to the point, with easy to follow instructions. Thanks so much!
Thank you so much for sharing your experience! We're delighted to hear that Erin was able to provide clear and helpful guidance. We’ll make sure Erin sees your kind words — it’ll mean a lot! 😊 - Smile.io Team ✨
Nov. 20, 2025
Lisa one of the employees of the app is an absolute rockstar. i had a major problem and she stayed on for hours until it was fixed. the problem was because of a poor set up by a 3rd party person who didnt configure the account correctly. high recommend
Thank you so much for your amazing review! 💛 We're thrilled to hear that Lisa was able to support you so thoroughly — she truly is a rockstar! We’re glad she could help get everything sorted, even with the challenges from the third-party setup. Your recommendation means a lot to us! 😊 - Smile.io Team ✨
Nov. 20, 2025
Great app, very easy to use and great customer service.
Thank you so much for the wonderful review! We're delighted to hear that you find Smile easy to use and that you’ve had a great experience with our customer service. We truly appreciate your support! 😊 - Smile.io Team ✨
Nov. 20, 2025
Very responsive and super helpful!
Thank you so much for your kind words! We're so glad to hear that you found our team responsive and helpful. We truly appreciate you taking the time to leave a review! 😊 — Smile.io Team ✨
Nov. 19, 2025
Erin from support was super helpful and so knowledgeable!
Thank you so much for the lovely review! We're thrilled to hear that Erin was so helpful and knowledgeable — we’ll be sure to pass along your kind words! 😊 - Smile.io Team ✨
Nov. 19, 2025
Thanks for the 5-star rating! 🌟 Your support means a lot to us! - Smile.io Team ✨
Nov. 18, 2025
Sehr guter Support !
Vielen Dank für dein tolles Feedback! Es freut uns sehr zu hören, dass du mit unserem Support zufrieden bist. Wir wissen deine Rückmeldung wirklich zu schätzen! 😊 - Smile.io Team ✨
Nov. 18, 2025
We use Shopify (Symmetry)for our women's fashion store and the Smile app works well for us. We recently requested help with accessing loyalty points more quickly at the till point and the Smile team provided swift and clear instructions. Thank you.
Thank you for your review! Our support team has reached out to see if there is anything else we can assist you with :) - Smile Team
Nov. 18, 2025
Shelby Customer Support is awesome!
Thank you so much for your kind words! 💛 We're thrilled to hear that you had an awesome experience with Shelby. We’ll be sure to share your lovely feedback! 😊 - Smile.io Team ✨
Nov. 18, 2025
Nov. 18, 2025
very good support team
Thank you so much for your kind words! We're so glad to hear that you had a great experience with our support team. Your feedback means a lot to us! 😊 — Smile.io Team ✨
Nov. 18, 2025
Thanks so much for the 5 stars! 🌟 Your support means a lot! — Smile.io Team ✨
Nov. 17, 2025
Lynn was very helpful when I had a billing question :)
Thank you so much for your kind words! We're happy to hear that Lynn was able to help with your billing question. We’ll be sure to share your lovely feedback with her! 😊 — Smile.io Team ✨
Nov. 17, 2025
Excellent service quick and efficient
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨