Smile: Loyalty Rewards Program
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,626
chart
#23
All reviews
Rating Breakdown
Review RSS Feed
Dec. 5, 2024
Great customer service, my question was answered within an hour and issue was solved efficiently. My advisor was Lisa.
We are so glad Lisa was able to assist you quickly, hope you enjoy the app :)
Dec. 5, 2024
Great ..Easy to install and run the program
Thanks for taking the time to rate us 5 stars! Smile Team✨
Dec. 4, 2024
Was able to resolve the issue immediately
Thanks so much for taking the time to leave us a review! We genuinely appreciate you doing so 🙏
Dec. 4, 2024
Customer service went above and beyond.
Thank you so much for the 5-star rating 💖 If you need any help, please do not hesitate to reach out. Smile Team ✨
Dec. 4, 2024
The Smile app is fantastic! - User friendly, and packed with incredible features and customization. The updates show that the developers are committed to improving the customer experience. We've utilized this app in our shop for a little over a year, and have seen positive ROI! We highly recommend enabling all of the apps features to maximize customer engagement. Smile's customer support has always been responsive, helpful, and friendly - nothing short of outstanding! We highly recommend the Smile app for your customer loyalty needs!
Thank you for your kind words! We are so happy to hear that you'd highly recommend us - we look forward to watching your program thrive!
Dec. 4, 2024
I had a very helpful customer support chat with Lisa today and she got me all straightened out with some start up questions that I had.
Thanks for leaving a review! We agree that Lisa is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Dec. 4, 2024
Thank you so much for taking the time to leave this review! We really appreciate it 💖
Dec. 3, 2024
Ezra was fantastic! Super helpful, clear, and patient in guiding us through resolving an issue with our site. His instructions were spot on and easy to follow—he even highlighted exactly where the problem was and how to fix it step-by-step. Thanks to him, we had everything up and running in no time, and the Smile app is working perfectly now. Really appreciate the quick support and professionalism. Definitely a great experience! Thanks again, Ezra!
Thanks for leaving a review! We agree that Ezra (!!!) is indeed excellent 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
Dec. 2, 2024
Lisa was very helpful. It was fantastic to learn that the reward points could be redeemed both in-store and online. Great app.
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Nov. 30, 2024
5/5 - Incredible Support Team! I’ve been using Smile.io on my website, 4u2heal.ca, and the app has been great for rewarding my customers! What really stands out, though, is the amazing support team. Maggie went above and beyond to help me troubleshoot a design issue, and her dedication to finding a solution was truly impressive. Not only did she explain the issue clearly (apparently, something about a "z-index" ), but she also took the time to make me feel at ease about the process. Even when I hesitated to give collaborator access (because I'm super protective of my Shopify store), Maggie was understanding and professional. It’s clear this team cares about their product and their customers. I’d recommend Smile.io not just for the app, but for the fantastic humans behind it. Maggie, you rock!
Nov. 29, 2024
We had an issue with Smile where the birthday points weren't being added but Ezra was able to quickly and efficiently resolve this issue and keep me updated along the way.
Thank you for taking the time to leave this review! We're so glad to hear that you had a helpful experience with Ezra 🤩
Nov. 28, 2024
Fast and efficient service - what I needed when I was in a pinch regarding dealing with repeat orders and how they should be handled in order for customer to receive their points.
Thanks so much for taking the time to rate us 5 stars! 🤩
Dec. 17, 2024
Easy to set up and use. Customer service is amazing!
Thank you for your review. Our support team have reached out to see if there is anything else we can assist you with :)
Nov. 28, 2024
awesome support, Joana was very helpful, greatly extended trial period so I could get a full understanding of how the platform works.
So glad Joana was able to assist you and thank you for your lovely review!
Nov. 28, 2024
Thank you for your review. Our team have reached out to learn more about how we can support you!
Nov. 27, 2024
Online support is great, still getting head around the app and how to make it worth our customers while as well as creating ease of use for staff.
Thank you for your review, please reach out to our support team if you have any questions, to make sure you're getting the most value out of Smile!
Nov. 27, 2024
Great assistance! Very quick to respond to our ask for help and quick to ask questions and followup. Great product :)
Thank you for your lovely review! We are glad to hear you're having a great experience so far :)