All reviews

Rating Breakdown

  • 5
    87% (6,040 ratings)
  • 4
    8% (534 ratings)
  • 3
    2% (124 ratings)
  • 2
    1% (44 ratings)
  • 1
    1% (98 ratings)
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5 / 5 Share

April 18, 2025

Great support

Using app

About 4 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

5 / 5 Share

April 17, 2025

Using app

19 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! =)

5 / 5 Share

April 17, 2025

Prompt replies and helpful team!

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

April 17, 2025

I’ve been using Smile.io for a while now and it’s been an excellent experience. The platform is user-friendly, well-integrated with Shopify, and offers a variety of customization options to create a rewarding loyalty program. What really stands out is the exceptional support from the team—responsive, helpful, and genuinely invested in our success. Highly recommended for any growing store looking to build strong customer relationships.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for leaving a review! It was my pleasure to help! - Joana and the Smile Team ✨

5 / 5 Share

April 16, 2025

Excellent customer service from Andrea - fixed my problem right away!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

April 16, 2025

Jade was great help I'm not very techy and I was soon able to navigate my way around the app.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖

5 / 5 Share

April 15, 2025

Smile has been a fantastic addition to our Shopify store! The loyalty program is easy to set up, highly customizable, and integrates seamlessly with our POS and online store. We’ve seen increased customer engagement and repeat purchases since implementing it. What really stands out is the customer support — responsive, helpful, and genuinely committed to solving issues quickly. We recently had a question about external order limits, and the support team went above and beyond to walk us through the process and manually adjusted our plan to fit our needs. I’d absolutely recommend Smile to other Shopify merchants looking for a reliable, feature-rich loyalty solution with top-tier support.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this thoughtful review - we appreciate it!

5 / 5 Share

April 15, 2025

Love this app! So easy to use! Customers love earning rewards and saving money at checkout.

Using app

Over 4 years

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! Smile Team✨

5 / 5 Share

April 15, 2025

Great customer service!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! =)

5 / 5 Share

April 15, 2025

great customer support. Very helpful and would recommend.

Using app

Over 4 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for taking the time to leave this review 💖

5 / 5 Share

April 15, 2025

Smile is very easy to use and setup. Integrates well with Shopify and Klaviyo. Their team is incredibly helpful and responsive throughout the whole process. Really appreciate Cole who helped get my issue resolved quickly and was great to work with!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩

5 / 5 Share

April 14, 2025

Great program - ran into a technical issue and the team jumped on and responded and fixed my issue within 1 business day. Highly recommended this integration!

Using app

Over 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review! :)

5 / 5 Share

April 14, 2025

Great customer support that response and follow-up quickly. Always solving my issue!

Store

Fittes

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖

5 / 5 Share

April 14, 2025

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking the time to leave this review :)

5 / 5 Share

April 14, 2025

Amazing support as always

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

We really appreciate your review - thanks! :)

5 / 5 Share

April 13, 2025

Store

kalila

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

5 / 5 Share

April 13, 2025

Great app that has helped boost sales and customer experience already. When reaching out for support with a query, Joana replied within 2 hours (on a weekend too!) and was incredibly helpful with my multiple queries. Highly recommend.

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions or need any assistance 🙂 - Smile Team ✨

5 / 5 Share

April 13, 2025

It works so nice and their service is best of best

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for taking the time to rate us 5 stars! 🤩

5 / 5 Share

April 12, 2025

I've had some questions about the app and always get a quick and efficient answer from customer service (Lisa most recently).

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking the time to leave us this 5-star review! We're so glad that we could help ☺️ - Smile Team ✨

5 / 5 Share

April 12, 2025

Joana was amazing! Always here to help, giving me advice, print screen and appreciating our store for its aesthetic. Thank you, I will definitely buy the premium plan!

Using app

22 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave this review 💖