Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,149
chart
#31
All reviews
Review RSS Feed
March 2, 2026
AMAZING customer service!!! Erin was so helpful, guided me through all my questions & was able to address every concern.
Thanks so much for the review with kind words, we're always happy to help! - Smile Team 🌟
March 2, 2026
Thank you so much for the 5 stars! We truly appreciate your support. — Smile.io Team ✨
Feb. 27, 2026
Thank you so much for the 5 stars! We truly appreciate your support. — Smile.io Team ✨
Feb. 24, 2026
customer support was very helpful!
Thank you so much for your kind words! We're so glad to hear that our customer support team was helpful. We truly appreciate you taking the time to share your feedback! 😊 — Smile.io Team ✨
Feb. 23, 2026
This loyalty program is pretty user friendly. If you need any assistance, the support team is very diligent! Constantly working on implementing more features.
Hi there, we are so sorry to hear that your experience wasn't up to our usual standards. I've reached out directly and would love to work together to make sure your experience is as positive as it can be! Alex
Feb. 20, 2026
Thank you so much for the 5 stars! We truly appreciate your support. — Smile.io Team ✨
Feb. 19, 2026
The customer service is excellent! They clarified all my questions, and the referral program is working very well. Erin, Lisa, Shelby and Andrea are very professional, thank you very much!
Thank you so much for taking the time to leave this review 💖 It's been a pleasure assisting you! Lisa - Smile Team✨
Feb. 18, 2026
Great service! The app works great and when we did have an issue the Smile team was extremely helpful in working with us to get a solution.
Thank you so much for your kind words! We're so glad to hear the app has been working well for you and that our team could support you in finding a solution when needed. We truly appreciate you taking the time to share your experience! 😊 — Smile.io Team ✨
Feb. 18, 2026
The support behind this program is quite good. I had implemented the app at its most basic level and settings without truly understanding how to best leverage it. I reached out to the team and they gave me excellent "best practices" to consider. Using that as a baseline, I was able to construct what I believe to be a very robust and "rewarding" program for my customers. The app is quite powerful and has important integrations with Klaviyo and Loox reviews (which was important for me). I highly recommend Smile!
Thank you so much for this thoughtful review! We’re thrilled to hear that our team could share helpful best practices and support you in building a more robust and rewarding program for your customers. We truly appreciate your recommendation and your trust in Smile! 😊 — Smile.io Team ✨
Feb. 18, 2026
ótimo atendimento da Joana.
Store
Minha loja
Using app
2 days
Muito obrigada pelo seu feedback! Ficamos muito felizes em saber que a Joana prestou um ótimo atendimento. Vamos compartilhar suas palavras com ela — isso certamente vai alegrar o dia dela! 😊 — Smile.io Team ✨
Feb. 17, 2026
Great app - support team is also really helpful with any questions that I have about the app
Thank you so much for your kind words! We're so glad to hear you're enjoying the app and that our support team has been helpful with your questions. We truly appreciate you taking the time to share your experience! 😊 — Smile.io Team ✨
Feb. 15, 2026
Thank you so much for the 5 stars! We truly appreciate your support. — Smile.io Team ✨
Feb. 14, 2026
Wonderful customer service! I needed help on a weekend late at night and they responded promptly with a solution. I absolutely love this company!
Thank you so much for the amazing review! We’re so glad our team could be there for you when you needed support — even late at night on the weekend! It truly means a lot to hear how much you love working with us. 😊 — Smile.io Team ✨
Feb. 14, 2026
This app is perfect, Joana is very helpful and professional!
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app and that Joana was helpful and professional throughout your experience. We’ll be sure to share your lovely feedback with her! 😊 — Smile.io Team ✨
Feb. 13, 2026
We just launched our Smile loyalty program, and Shelby with customer support was very helpful in answering all our questions and ensuring that everything was set up. Thank you!
Thank you so much for sharing this — and congratulations on launching your Smile loyalty program! 🎉 We’re so glad to hear that Shelby was able to support you and make sure everything was set up smoothly. We’ll be sure to pass along your kind words to her. Wishing you great success with your new program — we’re always here if you need anything! The Smile Team ✨
Feb. 12, 2026
Fast and helpful response!
Thank you so much for the 5-star review! We’re thrilled to hear you found our support fast and helpful — that’s exactly what we strive for. We truly appreciate you taking the time to share your feedback! The Smile Team ✨
Feb. 12, 2026
We had a few questions about our current plan, and Shelby was excellent at answering all of our questions and giving us advice on the best options for us going forward. We have been using the Smile Loyalty program for over 4 years now and are very happy with it :)
Thank you so much for your kind review and for being with Smile for over 4 years — we truly appreciate your continued trust! We’re so glad Shelby was able to help and provide the guidance you needed. We’ll be sure to share your kind words with her 😊 The Smile Team ✨
Feb. 12, 2026
Smooth process so far and customer service has been great.
Thank you so much for taking the time to leave this review 💖 It's been a pleasure assisting you! Lisa - Smile Team✨
Feb. 11, 2026
We use Smile.io on our Shopify store, and it has been a fantastic addition to our customer experience. The app is easy to use, works smoothly with our site, and helps us reward loyal customers in a simple, professional way. I recently reached out to support with a question about enabling points on product pages, and Shelby was incredibly helpful, friendly, and quick to respond. They made the process effortless and followed up to be sure everything was working correctly. Great app and even better customer service. Highly recommend!
Thank you for taking the time to leave this review! We really appreciate the kind words and I was happy to assist! Please let us know if you have any questions in future. - Shelby with the Smile.io Team ✨
Feb. 11, 2026
We use Smile for our Sloane Rewards Program at Sloane Fine Tea, and it’s been an excellent experience. The platform is intuitive, easy to manage, and integrates seamlessly with our store. Our customers love being rewarded for their loyalty (and their love of tea!), and we’re thrilled to be able to give back to our community in such a meaningful way. The Smile team is also fantastic! Responsive, helpful, and great to work with. Highly recommend!
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨