All reviews

Rating Breakdown

  • 5
    91% (3,865 ratings)
  • 4
    6% (239 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (22 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 91% (3,850)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 8, 2026

We’ve had a great experience using Smile.io for our rewards program. The integration with Shopify was very easy and seamless, and our customers absolutely love earning rewards points. One of the best parts of Smile.io is their customer service. Every time we needed assistance, their team was always responsive, friendly, and willing to help us find a solution quickly. The only feature we wish was available for all Shopify stores is the ability for customers to redeem points directly at checkout, since currently this is limited to Shopify Plus stores. Other than that, we are very happy with the app and highly recommend it.

Using app

About 3 years

Total reviews

19

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the thoughtful review! It's wonderful to hear that the Shopify integration felt seamless and that your customers are loving the rewards experience. That's exactly the kind of thing that keeps us motivated over here. We're also really glad our support team has been able to help when you've needed us. They'll be so happy to hear the shout-out! And thank you for the honest feedback about points redemption at checkout. Although it is a a Shopify plan limitation, it's definitely on our radar and something we're actively looking into. We really appreciate you flagging it! Thanks again for the kind words and the recommendation. We're lucky to have you with us! Alex & the Smile.io Team

5 / 5 Share

May 8, 2026

Great app! Great customer service.

Using app

3 days

Total reviews

11

Average rating

4.9

Developer Reply

Short, sweet, and very much appreciated! Thank you so much for the kind words about both the app and our support team. Reviews like this genuinely make our day. If you ever need anything at all, you know where to find us. We're always happy to help! Alex & the Smile.io Team

5 / 5 Share

May 7, 2026

Thank you to Lynn for solving a small issue we had with our Shopify theme. The issue was solved very quickly. Great support.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you so much for the lovely review! Lynn will be thrilled to hear she made your day a little easier, and we'll be sure to pass along the kind words (expect her to be smiling all afternoon). Alex & Smile.Io

5 / 5 Share

May 7, 2026

Great Product and Great Service. Erin was extremely helpful!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Sounds like things have been going... swimmingly! Thank you for sharing your experience here, and for the shout to Erin. We take a lot of pride in the support we offer and the product we've build, reading this means a lot to our team. Thank you. Alex & Smile.Io Team

5 / 5 Share

May 7, 2026

We’ve been using Smile for our Shopify store’s rewards program, and it’s honestly been one of the easiest apps we’ve added to our site. Setup was simple, everything integrated smoothly, and our customers started using the points system right away. Customers get excited about earning points and redeeming rewards, and we’ve definitely noticed more returning shoppers since launching it.

Using app

Over 4 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the kind words! Hearing that Smile was one of the easiest apps to add to your store is exactly what we love to hear, and knowing your customers jumped into earning and redeeming points right away is the icing on the cake. Seeing more returning shoppers since launch? That's the whole goal, and it sounds like your program is off to a fantastic start. We're cheering you on and excited to see where it goes from here. Thanks again, Alex & the Smile.io Team

5 / 5 Share

May 7, 2026

App and service is great! We transitioned from Marsello and have very much enjoyed Smile.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We're glad you've found a home with us and are enjoying things so far! We appreciate you taking the time to share your experience here. Alex & Smile.Io Team

5 / 5 Share

May 7, 2026

Using app

12 months

Total reviews

8

Average rating

3.5

Developer Reply

Thank you for the 5 star rating! This kind of thing makes our day to see and means a lot to our team. Please don't hesitate to reach out if you need anything else. :) Alex & Smile.Io Team

5 / 5 Share

May 7, 2026

Using app

Almost 5 years

Total reviews

2

Average rating

5.0

Developer Reply

Just wanted to say a huge thank you for the 5-star rating. It's always such a nice surprise to see one pop up, and it really does mean a lot to our small team. We're rooting for your store's success, and we're here whenever you need us. Take care, Alex & the Smile.io Team

1 / 5 Share

May 7, 2026

Very disappointed with the Smile app and their support team. The customer service response time is extremely slow — even after seeing the messages, they take 2–3 days to reply back. We are paying a significant amount for the app, but the support and solutions provided have not been helpful at all. Overall, the experience has been frustrating and unprofessional. I would not recommend this app and would suggest looking for a better alternative.

Using app

3 days

Total reviews

12

Average rating

4.6

Developer Reply

Hey there, Thank you for the feedback here - we've reached out directly on the conversation to assist further. If you give us the chance, we're confident we can find a path forward to keep you happy with Smile.io. Alex & Smile.Io Team

5 / 5 Share

May 6, 2026

Alex and the Smile team are always quick to answer, helpful, and knowledgeable about my questions or concerns. I have used Smile for years on my website and I love how easy it is for my customers to redeem their rewards.

Using app

Over 5 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the kind feedback - and for being loyal to Smile for FIVE years! It's been amazing following Eillie & Mac's journey on Shopify.

5 / 5 Share

May 6, 2026

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star rating! Short and sweet, but it absolutely made our day over here. Reviews like yours remind us why we love doing what we do. Wishing you tons of success with your store, and please reach out anytime. We're always happy to help. Alex & the Smile.io Team

5 / 5 Share

May 6, 2026

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks a bunch for those 5 stars! No words needed. The rating itself is a lovely little gift, and we genuinely appreciate you taking the time. If there's ever anything we can do to support you or your store, you know where to find us. Thanks again, Alex & the Smile.io Team

5 / 5 Share

May 5, 2026

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the 5-star rating! Even without words, those five stars speak volumes and we really appreciate you taking a moment to share them. It's the kind of thing that puts a smile on the whole team's face first thing in the morning. If you ever want to chat, share feedback, or need a hand with anything, we're just a message away. Cheers, Alex & the Smile.io Team

5 / 5 Share

May 5, 2026

Using app

About 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the rating. We know how busy running a store can be, so the fact that you took a second to leave one means a lot to us. We're always around if you need anything at all. Don't be a stranger! All the best, Alex & the Smile.io Team

5 / 5 Share

May 7, 2026

Very helpful support, thank you Ezra. Thank you

Using app

About 3 years

Total reviews

12

Average rating

5.0

Developer Reply

Thank you for sharing here. We're glad to hear Ezra was able to help get you everything you needed! Don't hesitate to reach out if you need additional support. Alex & Smile.Io Team

5 / 5 Share

May 5, 2026

Store

LUCINE

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! It truly means the world to our team to hear that our app is making a difference for your store. If you ever need anything or have ideas for us, we're always just a message away. Wishing you continued success!

5 / 5 Share

May 4, 2026

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Thanks a million for the 5-star review! We're thrilled the app is working well for you. We'll be here if you need help or support with anything else. Alex & Smile.Io Team

5 / 5 Share

May 12, 2026

Love this app :) I use it for two of my stores. Lynn @ Customer Service is extremely helpful!!

Using app

Over 6 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the.. 'magical' review ;) Your journey with Smile over the last 6 years has been incredible to follow along with. Best of luck for the next 6! Alex & Smile.Io

5 / 5 Share

May 4, 2026

I came into this support chat stressed about a data incident that had broken loyalty links for dozens of our members. Erin was incredible — she pulled up individual transaction histories in real time, helped me realize what I thought were lost points were actually legitimate redemptions, and escalated a technical ticket for the issues she couldn't solve on the spot. She clearly knows this platform inside and out. One of the best support experiences I've had.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Erin is absolutely fantastic, so no surprise here - but we deeply appreciate you taking the time and effort to share your experience here. Excited to see what Anchored Soul will do with Loyalty from here out. Alex & Smile Team

4 / 5 Share

May 4, 2026

customer service was fast and quick to reply to my enquiries!

Using app

28 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for taking the time to share here! We're glad to hear your experience with our support team was quick. We've also reached out to learn where and how we could've crafted a 5 star worthy experience and hope to hear back there. Have a great day! Smile Team