All reviews

Rating Breakdown

  • 5
    90% (3,738 ratings)
  • 4
    6% (246 ratings)
  • 3
    1% (53 ratings)
  • 2
    1% (24 ratings)
  • 1
    2% (68 ratings)

Reviews with Text

  • 92% (3,794)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 14, 2025

I am completely satisfied with Smile. The support Cole provided was exceptional. Setting up apps and programs on Shopify isn't my area of expertise, but Cole and the user-friendly Smile app guided me through every step. He also provided crucial best practices to ensure my loyalty program was launched successfully. I would recommend this program.

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful and detailed review! We're delighted to hear that you had such a great experience setting up your loyalty program and that Cole was able to guide you through the process so smoothly. We’ll be sure to share your kind words with Cole — they’ll mean a lot! 😊 We truly appreciate your recommendation and support. - Smile.io Team ✨

5 / 5 Share

Nov. 14, 2025

Great app to customize your Loyalty Rewards program. And the team is super helpful if you have any questions!!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! We're so glad to hear that you’re enjoying customizing the loyalty program and that our team has been helpful along the way. We truly appreciate your kind words and support! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 14, 2025

Un grand merci à Ezra, le conseiller qui m'a permis de régler mon soucis en 30 sec.

Store

AKINOM

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Un grand merci à toi pour ce super retour ! 💛 Nous sommes ravis d’apprendre qu’Ezra a pu t’aider aussi rapidement et efficacement. Nous lui transmettrons ton message, cela lui fera très plaisir ! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 13, 2025

Very good customer serivice! highly recommended

Using app

12 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our customer service team. Your recommendation means a lot to us! 😊 - Smile.io Team ✨

4 / 5 Share

Nov. 13, 2025

Using app

9 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! Our team have reached out to see if there is anything else we can assist you with :)

5 / 5 Share

Nov. 13, 2025

Straightforward app to use, and Erin is always there with helpful links and clear answers. I upgraded my plan today. My customers are showing more and more interest.

Store

Psylo

Using app

Almost 8 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! We're delighted to hear that Smile has been straightforward to use and that Erin’s support has been so helpful, we’ll be sure to share your kind words with Erin! It’s wonderful to know your customers are getting more engaged too 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 12, 2025

Sweet App that does as it says on the tin - easy to setup with great support.

Using app

Over 4 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your kind words! We're so glad to hear that Smile was easy to set up and that our support team could help make the experience even smoother. We truly appreciate your support and feedback! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 12, 2025

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for the 5 stars! Your support is greatly appreciated. 🌟 - Smile.io Team ✨

5 / 5 Share

Nov. 10, 2025

App is easy to use - from set up to activation with lots of really useful integrations! Support is fantastic - especially Shelby! - Quick to reply and so helpful, even when one question becomes two (or three!)

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful review! 💛 We're thrilled to hear that Smile’s integrations have been useful for your business and that you’ve had such a positive experience with our support team — especially Shelby! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 6, 2025

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 6, 2025

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5 stars! 🌟 Your support and kindness are greatly appreciated 💛 - Smile.io Team ✨

5 / 5 Share

Nov. 5, 2025

App works great and helps my customers and my business grow. Customer service is quick to respond and Andrea fixed my issue seamlessly!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! 💛 We're so glad to hear that Smile has been helpful for your business and customers, and that Andrea was able to assist you quickly and seamlessly. We’ll be sure to share your kind words with her — they’ll mean a lot! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 5, 2025

Muy eficaces y agradables. Responden con rapidez.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

¡Muchas gracias por tu valoración! 💛 Nos alegra saber que nuestro equipo te atendió de manera eficaz y rápida. Agradecemos mucho tus amables palabras y tu apoyo 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 5, 2025

Great app! Easy to use, easy for customers, and when I had an issue, Shelby was super helpful to clarify and support as needed.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 💛 We're delighted to hear that you’re finding Smile easy to use and that Shelby was able to provide such helpful support. We’ll be sure to share your lovely feedback with Shelby! 😊 - Smile.io Team ✨

5 / 5 Share

Nov. 4, 2025

Amazing customer service!

Store

BestSelf Co.

Using app

Almost 2 years

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

5 / 5 Share

Nov. 4, 2025

Store

Chopper Mill

Using app

9 months

Developer Reply

Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨

1 / 5 Share

Nov. 4, 2025

The starter plan is just ridiculous. For 50$ they dont let you do anything. worst costumer support too.

Store

Ahlo

Using app

8 days

Developer Reply

We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!

5 / 5 Share

Nov. 4, 2025

Store

Le Royaume de Lecki

Using app

Over 2 years

Developer Reply

Thank you so much for taking the time to leave this 5-star rating 🤩 We really appreciate it! - Smile Team✨

5 / 5 Share

Nov. 2, 2025

very helpful and speedy turn around thank you andrea

Store

LUNAIRE

Using app

9 months

Developer Reply

Thank you for taking the time to leave this 5-star review 💖 We're so glad to hear that you've had a great experience with Andrea 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨

5 / 5 Share

Nov. 1, 2025

Super easy to set up and customize & the app integrates seamlessly with Shopify. Smile.io has helped us reward our loyal customers!

Store

Rosebud & Jo

Using app

About 1 year

Developer Reply

Thank you so much for your kind words! 🌟 We're thrilled to hear that setting up and customizing Smile.io was super easy and that it’s helping you reward your loyal customers. Your success means the world to us, and we’re so glad to be part of your Shopify journey! 💛 If you ever need any tips or support, our team’s always happy to help. - Smile.io Team