Smile: Loyalty Program Rewards
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
4,129
chart
#20
All reviews
Review RSS Feed
Nov. 10, 2025
App is easy to use - from set up to activation with lots of really useful integrations! Support is fantastic - especially Shelby! - Quick to reply and so helpful, even when one question becomes two (or three!)
Thank you so much for your thoughtful review! 💛 We're thrilled to hear that Smile’s integrations have been useful for your business and that you’ve had such a positive experience with our support team — especially Shelby! 😊 - Smile.io Team ✨
Nov. 6, 2025
Using app
About 1 year
Total reviews
1
Average rating
5.0
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨
Nov. 6, 2025
Thank you for the 5 stars! 🌟 Your support and kindness are greatly appreciated 💛 - Smile.io Team ✨
Nov. 5, 2025
App works great and helps my customers and my business grow. Customer service is quick to respond and Andrea fixed my issue seamlessly!
Thank you so much for your wonderful review! 💛 We're so glad to hear that Smile has been helpful for your business and customers, and that Andrea was able to assist you quickly and seamlessly. We’ll be sure to share your kind words with her — they’ll mean a lot! 😊 - Smile.io Team ✨
Nov. 5, 2025
Muy eficaces y agradables. Responden con rapidez.
Using app
2 months
Total reviews
2
Average rating
5.0
¡Muchas gracias por tu valoración! 💛 Nos alegra saber que nuestro equipo te atendió de manera eficaz y rápida. Agradecemos mucho tus amables palabras y tu apoyo 😊 - Smile.io Team ✨
Nov. 5, 2025
Great app! Easy to use, easy for customers, and when I had an issue, Shelby was super helpful to clarify and support as needed.
Thank you so much for your kind words! 💛 We're delighted to hear that you’re finding Smile easy to use and that Shelby was able to provide such helpful support. We’ll be sure to share your lovely feedback with Shelby! 😊 - Smile.io Team ✨
Nov. 4, 2025
Amazing customer service!
Store
BestSelf Co.
Using app
Almost 2 years
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Nov. 4, 2025
Store
Chopper Mill
Using app
9 months
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Nov. 4, 2025
The starter plan is just ridiculous. For 50$ they dont let you do anything. worst costumer support too.
Store
Ahlo
Using app
8 days
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
Nov. 4, 2025
Store
Le Royaume de Lecki
Using app
Over 2 years
Thank you so much for taking the time to leave this 5-star rating 🤩 We really appreciate it! - Smile Team✨
Nov. 2, 2025
very helpful and speedy turn around thank you andrea
Store
LUNAIRE
Using app
9 months
Thank you for taking the time to leave this 5-star review 💖 We're so glad to hear that you've had a great experience with Andrea 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Nov. 1, 2025
Super easy to set up and customize & the app integrates seamlessly with Shopify. Smile.io has helped us reward our loyal customers!
Store
Rosebud & Jo
Using app
About 1 year
Thank you so much for your kind words! 🌟 We're thrilled to hear that setting up and customizing Smile.io was super easy and that it’s helping you reward your loyal customers. Your success means the world to us, and we’re so glad to be part of your Shopify journey! 💛 If you ever need any tips or support, our team’s always happy to help. - Smile.io Team
Oct. 31, 2025
Great support, thank you!
Store
Espace Skins Montreal
Using app
Over 2 years
Thank you so much for your kind words! We're so happy to hear that you had a great experience with our support team. We’re always here to help whenever you need us! 😊 - Smile.io Team
Oct. 31, 2025
Everyone on the team was kind and really helpful! A special shoutout to Lynn — she did such a great job helping me out and made the whole thing super easy. Thanks again!
Store
Azalea Wang
Using app
Almost 3 years
Thank you so much for the wonderful feedback! We're so glad to hear that our team made your experience smooth and easy, and we’ll be sure to pass your shoutout along to Lynn! She’ll be thrilled to know she made such a great impression 😊 We really appreciate you taking the time to share your experience! - Smile.io Team
Oct. 30, 2025
Love this app and Lisa was very helpful in solving our issue!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Oct. 29, 2025
Easy to use and very helpful customer service.
Thank you so much for your kind words! We're so happy to hear that you find Smile easy to use and that our customer service team was able to help. Your feedback means a lot to us! 😊 - Smile.io Team ✨
Oct. 29, 2025
Andrea was very kind and attentive. She helped me resolve my issue quickly and efficiently. Excellent customer service — thank you so much for your help!
Thank you so much for sharing your experience! We're thrilled to hear that Andrea was kind, attentive, and able to help you resolve your issue quickly. We'll make sure she sees your lovely feedback, it’ll make her day! 😊 - Smile.io Team ✨
Nov. 28, 2025
Shelby & Lisa assisted me well in all my countless inquiries. Kudos to your CS team; she deserves a raise! :)
Thank you so much for the amazing feedback! We're so happy to hear that Shelby was able to help with all your questions. It means so much to our team to hear that! 😊 - Smile.io Team ✨
Oct. 29, 2025
It was really helpful to have Erin assist and guide me with solving different technical problems and how to integrate work flow with Smile~ Erin provides detailed and thoughtful assistance and asking the right questions to help me. Really appreciate it! Just that I find Smile system does have a lot of improvement to make, for example customer reminder emails should have more built in customisable functions eg description text space, and more criteria provided to create VIP tier settings (example not only based on customers' purchase amount / points earned, but also specific order numbers, duration, etc) also the bonus campaign is only limited when there is one "earn points by making a purchase method", so now if we got more than one way, we are not allowed to use the bonus campaign unless we pause them. So i find it not friendly enough despite of the fee we are paying for this system.
Oct. 28, 2025
Tried to use for consignment and POS, spent hours trying to get it to work, but couldn't get an exact amount for a customer to carry over to POS. Tried support, their AI was helpful, but it took over an hour to connect me to someone and they didn't look at the issue and then just stopped replying.
We are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!