Smile: Loyalty Program Rewards
Customer loyalty points, VIP tiers, referrals, rewards program
Rating
4.9
feedback
4,149
chart
#31
All reviews
Review RSS Feed
Feb. 10, 2026
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨
Feb. 9, 2026
Great app also customer service
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Feb. 9, 2026
great customer service
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Feb. 8, 2026
Thank you so much for the 5-star rating! We truly appreciate your support 💛 — Smile.io Team ✨
Feb. 6, 2026
Quick and helpful support!
Thank you so much for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Feb. 5, 2026
Thank you for your review — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
March 12, 2026
I had an unusual problem and Lisa worked with me until it was 100% resolved. Very knowledgeable and friendly!
Thank you so much for the 5-star review! We truly appreciate you taking the time to share your feedback, and we’re thrilled to hear that you had an A+ experience with our customer service. It really means a lot to our team. If there’s ever anything else we can help with, we’re always here for you! - Smile.io Team ✨
Feb. 4, 2026
I had a great support experience from Shelby. I asked her about a function which I was surprised did not exist. She offered to submit it to the developers. I thought that would be the last time I heard from her. Was very surprised to receive an email from her within a week stating that there was now a solution. Great service!
Thank you for taking the time to leave this review! I was happy to assist and please let us know if you have any questions in future. - Shelby with the Smile.io Team ✨
Feb. 4, 2026
Implementation has been smooth and the support for customising a rewards program via the API is excellent. Andrea and Ezra from the Smile team provided really fast and effective support during our set-up which was hugely helpful.
Thank you so much for the kind words! We’re thrilled to hear that your implementation went smoothly and that the API support met your needs. It’s great to know our team was able to provide fast and effective support during your setup. We truly appreciate you taking the time to share your experience, and we’re always here if you need anything as you continue to grow your rewards program. ❤️ Smile.io Team
Feb. 3, 2026
Lisa was very helpful in assisting us to integrate our subscription plugin to this platform. Real easy to understand and this service is delighting our customers!
Thank you so much for your kind words! We're glad to hear that Lisa was able to help with integrating your subscription plugin and make everything easy to understand. It’s wonderful to know the service is delighting your customers — we’ll be sure to share your feedback with her! 😊 - Smile.io Team ✨
Feb. 3, 2026
Very helpful. Recommend
Thank you so much for your kind words and recommendation! We truly appreciate your support 😊 - Smile.io Team ✨
Feb. 3, 2026
not user friendly both for vendor and customers. hard to redeem on POS and pushing you to upgrade to higher plans for easier to use features
Hi there, we are so sorry to hear that your experience wasn't up to our usual standards. A member of our team has reached out to you and we'd love to work together to make sure your experience is as positive as it can be! ~Karen
Feb. 2, 2026
Great customer service by Lisa
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
Jan. 30, 2026
Service is excellent. They were very helpful and made it perfect to set up the app. It is very easy to customize and if you dont understand anything the live chat is very quick!
Thank you for your review and feedback — we really appreciate it 🤩 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 29, 2026
Lynn was so helpful and thorough with helping me with questions to build really fun reward incentives!
Thank you so much for the 5 stars! We truly appreciate your support. — Smile.io Team ✨
Jan. 29, 2026
Smile has been great for us! We've been using the app for over a year now (maybe longer?) and I think it's important to support them! Honestly, the features you get for a minimal cost are great and our customers love the features they get! It's very flexible and allows you to setup a variety of plans that your customers will very much love! One more thing - their support has been great for us! They're quick to respond to their chat box and do follow up with requests quickly. These guys are great!
Thank you so much for the 5-star review! 💛 We truly appreciate your support and the time you took to rate us — it means a lot to our team! 😊 - Smile.io Team ✨
Jan. 28, 2026
Shelby was very helpful and patient. The issue I was having was not Smile.io's, but a different conflict. They were able to help me trouble-shoot and eliminate Smile.io as the culprit. We have had a great experience with this reward program and customers also find it pretty easy to understand and use.
Thank you for taking the time to leave us this review! I am so glad that I could help you out and we appreciate your support. - Shelby with the Smile.io Team ✨
Jan. 28, 2026
Awesome customer service. I spent hours trying to figure out where discount code that my customer used came from. In the end I gave up and contacted support. My issue was resolved withing minutes.
Thanks so much for the review with kind words, we're always happy to help! - Smile Team 🌟
Jan. 27, 2026
Andrea was great! She was able to target what the issue was and provide me with step-by-step instructions! The issue was resolved via email in less than 10 minutes.
Thank you for taking the time to write this review. Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
Jan. 26, 2026
Thank you so much for taking the time to leave this 5-star rating, we really appreciate it! 💖 - Smile Team✨