Smile: Loyalty Rewards Program
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.9
feedback
3,947
chart
#23
All reviews
Rating Breakdown
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May 13, 2025
Quick communication and easy resolution to complicated problem. THANK YOU!
Thank you so much for taking the time to leave this review 💖 It was a pleasure assisting you! Lisa - Smile Team✨
May 13, 2025
Very easy to use and integrate into our existing shop and theme ! Exactly what we wanted for the lifecycle of our shop
Thank you so much for the 5-star review and for all your kind words about Smile! We really appreciate it 💛 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
May 13, 2025
I cannot say enough about Angie at Smile.io. Absolutely fantastic knowledge and response. Thank you so much for your help Angie.
Thank you for taking the time to leave this review! We're so glad to hear that you had a great experience with Angie 🤩 We're lucky to have her here at Smile 💖 Don't hesitate to reach out in the future if you ever need anything! - Smile Team ✨
May 13, 2025
Just starting but looking great! Support was really fast and useful.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 - Jade & The Smile Team ✨
May 13, 2025
Super features und toller Kundenservice!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
May 13, 2025
Great app and great support staff, super helpful with my issue.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 - The Smile Team ✨
May 12, 2025
They helped me alot especially Angie, Thanks to all team.
Thank you so much for taking the time to leave this review! We happy Angie was able to help 💖 - The Smile Team ✨
May 12, 2025
Great customer service! Jade was very kind and helpful!
Thank you so much for taking the time to leave this review! It was a pleasure assisting you 💖 - Jade & The Smile Team ✨
May 12, 2025
Thank you so much for taking the time to leave this review! - Jade & The Smile Team ✨
May 12, 2025
Smile.io is working much better than our previous loyalty app and the response from team has been great. Thank You!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 - Jade & The Smile Team ✨
May 9, 2025
Great app and features even with only using the free plan. I reached out for support with something and Shelby was very fast with responding and gave me great tips with detailed instructions on how to help me and it worked! I am satisfied and would recommend especially for small businesses who can’t afford an expensive plan but want to offer rewards to their customers.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 9, 2025
Smile is awesome and super easy to use!!! Erin is great and was very helpful! Answers were quick and clear!
Thank you so much for taking the time to leave this review! We really appreciate it 💖
May 9, 2025
Complete functions and professional customer service
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 8, 2025
The pricing and lack of features has gotten out of control. We are unsure how Smile calculates the 500 order threshold, but it is not accurate. Beware of the bait and switch for pricing and features that should be included but behind paywalls. You'll be paying $200/month shortly. We constantly get customer complaints how hard it is to redeem rewards. We have been loyal customers, but it is time to move on and I would bet many are looking for ways out.
Thank you for your feedback here. Someone has reached out to you and we'd love to work together to make sure your experience is as positive as it can be!
May 8, 2025
Great service especially from Joana, highly recommended
Thank you for taking the time to leave this review!
May 7, 2025
Hannah, as the Merchant Experience Manager, was incredibly efficient and responsive, providing me with exactly what I needed in a timely manner. Her attention to detail and quick responses have positioned our account for a healthy future.
Thank you so much for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨
May 7, 2025
Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂
May 7, 2025
Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨