Smile: Loyalty Rewards Program
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App
Rating
4.8
feedback
6,965
chart
#25
All reviews
Rating Breakdown
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May 5, 2025
We were on the paid plan for a while but found the monthly cost too high for the value it offered. After downgrading to the free plan, we removed all references to the rewards program from our site, as we decided to stop using it - I just kept it there because it's free and doing no harm. However, I recently discovered the app has still been sending messages to our customers, which we weren’t aware of. I checked the settings on the free plan and there were no settings to show that the app was sending emails and no option to turn it off. I have since deleted the app.
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May 5, 2025
I was upset about the costs with the app. Cole reached out and made everything better. He assured me and helped with the issues I was dealing with
May 3, 2025
Even though we haven't used the app long enough to do an in-depth review, we can confidently say that the development team's help is fantastic!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 2, 2025
Très réactif !! Je recommande :-)
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 2, 2025
Erin was amazing. She emailed me just a few minutes after I had sent my query. She provided detailed instructions on how to create another way to redeem points. I´ll definitely reach out to her if I need to change the settings of our rewards program in the future.
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 2, 2025
Great support!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
May 2, 2025
This app is excellent. Setup was simple, customization is straightforward, and most importantly, it’s really user friendly for our customers, making it easy for them to sign in and start earning points right away. The design is minimalist and clean, and it integrates seamlessly with our site. It’s also highly flexible, with plenty of options to let customers earn points in different ways. I had a question about some features and reached out to support. They responded quickly and followed up to make sure everything was resolved and working smoothly. Highly recommend.
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May 2, 2025
Thanks for leaving us a 5-star review! Don't hesitate to reach out if you have any questions. Smile Team ✨
May 1, 2025
good customer service
Thanks so much for taking the time to rate us 5 stars! 🤩
April 30, 2025
great customer service your support guy Cole is to coprative.
Thank you so much for taking the time to leave this review 💖
April 30, 2025
Helpful team!
Thanks so much for taking the time to rate us 5 stars! 🤩
April 30, 2025
Fast, reliable and top service (had a question about the points and ezra helped me very competently) Thank you
Thanks for taking the time to rate us 5 stars! Smile Team✨
April 29, 2025
Quick response & assist. Thank you
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
April 29, 2025
Thank you for your review! Our support team have reached out to see if there is anything else we can assist you with :)
April 25, 2025
Exellent, also the customer service. Erin helped me a lot!
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
April 25, 2025
Still they didnt localize the app into my language but still instant help and solutions, thanks Erin, for th detailed explanations and walkthroughs
Thank you so much for taking the time to leave this review! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
April 25, 2025
Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨
April 24, 2025
Excellent customer service and follow up!
Thank you so much for the review! We really appreciate it 💖
April 24, 2025
Très bon service à la clientèle
Merci beaucoup pour votre avis ! Nous l'apprécions vraiment 💖