Kawaii Corner review for Smile: Loyalty & Rewards
Nov. 9, 2023
Smile is great due to their features and partner integrations. ***POS users this is something to be aware of.*** 3 stars because we use mainly the POS feature. When a customer decides to use a coupon during a physical transaction and clicks redeem. If they decide to put the items back at the last minute no longer wants to continue, their points will still get deducted even though no transaction was completed. In order to give them back their points you will have to manually keep track of all customers who canceled a transaction. This is an issue that leaves a lot of human error on the table due to the volume of sales we might get during busy periods of the day. Hopefully the development team will be able to add a feature for it automatically refill the customers points upon a uncompleted transaction. Lisa, Jade and Lynn from the support team is great! 5 stars!
Thank you for taking the time to leave a review! We are glad that you find our team helpful :) When customers cancel a transaction, the reason that the points are removed is that the reward has been redeemed. Customers can still use this reward on future purchases, so the value of the points is not lost. That being said, we are always looking to learn how we can improve Smile and make it more user-friendly. We have reached out personally to learn more about how we can help you with this!
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