La Baie des Anges review for Smile: Loyalty & Rewards
Feb. 13, 2022
Doesn't work for customers without an email .... so this is useless for a POS where most of my customers don't have an email registered. And poor support ... says "Hi", then no answers after more than 30min. Could at least say that it is not possible to import points for client without an email instead of wasting my time.
Thank you so much for letting us know about the experience you had! This is FAR from our standard level of service that our merchants have come to expect from us, and we will be taking steps internally to ensure this sort of interaction remains an isolated incident. We aim to be as transparent as possible, and we're truly sorry that our live chat team's response about CSV import capabilities didn't address your concern directly 😞 I will be reaching out very soon to address this with you personally. Looking forward to connecting with you to re-establish the service-level we take pride in offering our merchants! Brandon - Merchant Experience Manager
Smile: Loyalty & Rewards - World's Most Trusted Loyalty App